Global Success By Trial and Error?


The idea occurred to Dianne that a blog about “How to convince your boss to work with Cultural Detective” could spark some interesting conversation. Always in the mood for some good dialogue, I took the bait!

To those of us who live and breathe “developing cross-cultural competence,” it seems like a no-brainer. Who wouldn’t appreciate a deeper understanding of the cultural values that are most likely driving your international clients’ decision-making process? Isn’t it logical that understanding what makes our global clients, vendors or colleagues “tick” would translate into improved relationships and ultimately more or better business?

We know, by evidence of the shear number of cross-cultural mishaps resulting in project failures, job loss, plant shut-downs, etc., that millions  of dollars are lost annually by culturally inept managers following a path of trial and error versus embarking on a path of structured learning to develop competence for working across cultures. But because those dollars are not directly traceable to a lack of cultural competence, the trial by error path to global success continues to lead organizations through a maze of cross-cultural dilemmas which ultimately may or may not end well for the organization.

If you’re seeking the most direct path to your global success, it makes both personal and organizational sense to prepare the way by learning a core process for developing global competence. In fact, there was a 2007 Accenture study that involved interviews with global managers, who reported a belief that adopting a cross-cultural communication training program could improve business productivity by 26%! Most importantly, their belief was supported by actual improvements in productivity of 30% reported by organizations who did implement cross-cultural training programs.

The bottom line is that by using the Cultural Detective Method you are far more prepared for any cross-cultural situation, so that ultimately you will be more productive and effective in your job and for your organization. Better prepared employees feel more successful and have much better job satisfaction. What boss wouldn’t want that for their employees?

Our clients report feedback such as the following:
  • 30% increase in global customer satisfaction, due to training technical support representatives with the Cultural Detective
  • Alleviation of the typical “low” resulting from culture shock that many expats feel, and shorter time-to-competence on assignment, due to providing pre-departure training that includes the Cultural Detective
  • The Cultural Detective tools allow the flexibility to meet emerging needs/respond to time-sensitive opportunities because they provide “just in time” effectiveness in a cost-effective manner.
  • Cultural Detective training results in “positive and creative resolutions that bridge value differences.”

As I think more closely about this question, “How to convince your boss to work with Cultural Detective tools,” the answer clearly lies in the Cultural Detective Method and the Value Lens tools themselves! What does your boss value? And what does his/her boss value? Leverage whats important to them and put their values to work for you!

So, what do you think? How would you convince your boss? Let us hear from you!

This entry was posted in How-to and tagged , , , , , , , , by krisbibler. Bookmark the permalink.

About krisbibler

Kris Bibler is the Director of Business Development for the Cultural Detective series and responsible for building and managing large client relationships. A USA citizen currently residing in Kansas City, she has lived abroad in Zurich, Switzerland. She is a graduate of the Thunderbird School of Global Management and holds a Masters of International Management. Since graduation she has worked in sales/marketing roles for top organizations such as DHL Airways, Logistics Management, Inc. and Automatic Data Processing (ADP). After working in the United States domestic diversity training field for over a year, Kris began utilizing her 20 years of sales and marketing experience to launch the robust global business solutions in the Cultural Detective® intercultural training series to large organizations around the world. Her passion is to help organizations and their leaders to gain access to the rich intercultural learning that they need to exceed objectives and capitalize on the rapidly changing Global Workforce and the Global Economy.

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