If you would like to receive information about the course and registration please contact Debbie Bayes (firstname.lastname@example.org).
Cultural Detective has grown beyond my wildest dreams. I always say a product is like a child—once it launches into the world, it takes on a life of its own. People use products in ways beyond their creators’ vision. Gratefully, CD has been used by governments, NGOs, spiritual communities, businesses and universities, among many others, to build bridges across divides of opinion, behavior and world view.
You may also remember that we have partnered with our colleagues at Personal Leadership to create a hybrid method that gives EPIC results: EPIC: Essential Practice for Intercultural Competence. EPIC is a go-to method in much of my consulting, coaching and training work.
One of our clients—Debbie Bayes from CultureCrux—a very talented professional who lived for years in the Middle East and is currently in the USA, has put together a wonderful and reasonably priced online course that teaches users the EPIC method. This is 100% Debbie’s course, and she has done a terrific job putting it together.
I urge you to enroll or to pass on her announcement, below, to those you think might be interested. Your enrollment includes license for your use of Cultural Detective Online as well as EPIC. Together we can transform this world of ours, building bridges instead of walls.
Below is her course announcement.
Registration is Open!
I’m putting the final touches on the Increasing Intercultural Competence online course. It is now open for registration at culturecrux.net.
You can also find a link on my website (culturecrux.org) under Services/online courses.
The course outline is at the bottom of this page.
A Few Important Things for You to Know
- I will be sending out a number of emails between September 16th and 26th to give you more details about the course. In the future you will only receive these kinds of emails if you sign up specifically to get information on intercultural competence development and courses offered.This first time though, I would like you to receive these emails so you have a sense of what’s going on. Many of you are part of what has made this class possible!
- This course isn’t for everyone but if it’s not something for you at this time I expect you know someone who would benefit from it. Feel free to share this info with others you know who might be interested.
- Who is it for? The course is for those who interact with people from different cultural backgrounds every day in workplaces, communities, schools, universities, and faith-based organizations and who want to develop their ability to do so more capably, confidently, and effectively. It is also a great course for people who are preparing for short or long term international work.
- Campus pastors will be able to sign up for a discounted course called Special Course: Increasing Intercultural Competence for Campus Pastors which will have exactly the same content as the Increasing Intercultural Competence course. To confirm they are qualified to receive the discount, I will need campus pastors to email me when they register with their name, university where they work, group they work with (Chi Alpha, Cru, or Intervarsity) and their role (director, staff, admin, intern, other).
Stay tuned! More info coming soon. For now, please look over the course outline below and let me know if you have any questions.
Increasing Intercultural Competence
Course Tuition: $300 (US)
Increasing Intercultural Competence will center on training you in EPIC (Essential Practice for Intercultural Competence). EPIC is a fun, eye-opening, and practical method of learning to engage with and work through cultural confusion and conflict in ways which lead to right action and creative cultural bridge-building.
It is a process that you can begin using immediately in your every day life and you can continue to use throughout your life as you work to increase your ability to understand and interact positively with people from different cultural backgrounds.
Extremely valuable training for anyone involved in community service, government, education, healthcare, business, church leadership, or other faith-based organizations.
Class One – Introduction to EPIC and Cultural Detective Website
- A 30-day subscription to the Cultural Detective website (culturaldetective.com) is included in the course! The first class will introduce you to the website and give you time to explore and learn to navigate this fantastic resource which we will be using throughout the course.
Class Two – Something’s Up: Attending to Judgment, Emotion, and Physical Sensation
- Learn how to stay engaged and open when faced with cultural confusion or conflict.
- Recognize how our judgments, emotions, and physical sensations can be either barriers or cluesto finding creative and productive ways forward.
Class Three – Careful Observation, Values, and Beliefs
- Practice your skills of careful observation as we continue to engage with a real life intercultural incident.
- Develop your ability to look behind the words and actions of cultural others to understanding the values and beliefs behind them.
Class Four – Stillness, Ambiguity, Vision, and Cultural Bridges
- Learn the role of cultivating stillness, engaging ambiguity, and aligning with vision in interactions with cultural others as we continue to press into a real life intercultural incident.
- Complete the first time through the EPIC process by pulling together all you have learned to this point and building some creative cultural bridges as you seek to resolve the conflict we have explored in the intercultural incident.
Class Five – Applying the EPIC Process to Your Own Context Part I
- We will practice the EPIC process again but but this time with the opportunity to deepen your understanding and apply these principals to your own context.
Class Six – Applying the EPIC Process to Your Own Context Part II
- Pulling together all you have done so far, you will explore potential right action and creative cultural bridges in your own situation.
Class Seven – BONUS CLASS on a special topic which I will announce next week!
- The bonus class will provide you with an additional opportunity to move through the EPIC process with a focus on a current hot issue in North America today which involves cultural differences.
- Learn to work through this sensitive issue and gain the knowledge and skills to lead others through it as well.
Class Eight – Continuing your Journey: You’re Not Done Yet!
- During this final class I will introduce several valuable resources and fun ideas which will equip you to continue your journey of developing your intercultural abilities long after you complete this course.
- When does the course start? What’s the schedule? It is an entirely self-paced course so it will start when you start and end when you end. The only thing that has a time limit is the 30-day subscription to Cultural Detective but that won’t begin until you decide to begin it. You will need access to Cultural Detectives during the first four classes. It would be nice to have it during the last four classes but it’s not essential.
- How much time does it take? Each of the eight classes in the course will take about an hour to complete. That includes watching short videos (just a few minutes each) and doing the exercises included. But, again, it is self-paced so you can do as much or as little as you want at any given time. The course is designed to fit anyone’s schedule, no matter how busy.
- Are there tests? No! As with the free mini-course that I launched over the summer, this course leans more toward the practical than the academic. You will learn real skills that you can begin using right away in everyday life and you can continue to use throughout your life. It can be a great course to take with a spouse or to discuss with a friend who is also taking it. Learning together is more fun!
You have asked for this. Repeatedly. “Help us get out of the snow, cold, and grayness of winter” for some terrific intercultural professional development. A Cultural Detective Facilitator Certification Workshop will be held January 16-18, 2020, in my hometown for the past 12 years—Mazatlán, México.
Mazatlán is home to gorgeous tropical colonial architecture, world-class seafood, dozens of miles of pristine beaches, a seven-mile oceanfront promenade, an historic lighthouse with crystal bridge, and some of Latin America’s best opera, ballet, and modern dance. Located at the mouth of the Sea of Cortés, you can watch whales doing acrobatics, dolphins and manta rays jumping, huge colonies of tropical birds, and witness some of the world’s most dramatic sunsets. Mazatlecos or “salty feet” (patasaladas) are some of the most outgoing, friendly, and inclusive people you will ever meet. Click on any photo to enlarge it or view a slideshow.
I rarely facilitate these workshops, but I will this time, and I hope you’ll join me to learn more about two of my favorite things: Cultural Detective and Mazatlán. Certifications are highly interactive; this one will include a project in the community to enable attendees to get to know a bit of local culture and gain a feel for its people. In addition, we will have optional morning and evening activities to make the most of the location.
Cultural Detective is one of only two process-based intercultural competence development methods, and the only one available online for ongoing learning. Groups and teams improve their ability to collaborate by working together to debrief their own real experiences and sharing their Personal Values Lenses.
These workshops get rave reviews from both highly experienced professionals and those new to the intercultural field:
- “Cultural Detective has changed my programs from a ‘deliverer of information’ focus to that of discovery, with less pressure on myself and participants.”
- “Better than a master intercultural workshop! Facilitator exuded training experience and intercultural expertise.”
- “Cultural Detective has become the backbone, the design core, of almost everything I do.”
- “Cultural Detective is so versatile: it’s useful for a variety of purposes and it can be used in so many ways. It’s broadened and deepened my repertoire of effectiveness.”
- “Cultural Detective has enabled me to resolve counter-productive conflicts between co-workers much more effectively.”
- “Cultural Detective is a wonderful tool! It will help any team to work better as a team.”
- “Cultural Detective is indescribably valuable in providing directions and methodology to stimulate intercultural awareness and competence.”
- “Cultural Detective helps me to be a better manager of my employees. It helps make my company attractive to a younger and more diverse workforce.”
- “Cultural Detective helps me not to be so quick to get angry or criticize. It has made me much more productive.”
Clients have shown us that regular on-the-job use of Cultural Detective improves scores on the Intercultural Development Inventory (IDI); one client report its staff gained two stages in just four months! Customers also tell us that use of Cultural Detective increases their bottom line:
- One client directly attributed a 30% increase in customer satisfaction to Cultural Detective.
- Dozens of consultants have reported sales increases as their clients continue using their subscriptions to Cultural Detective Online and then ask the consultant back for further in-depth training, consulting and coaching.
Our workshop will begin on Thursday evening from 5 – 8pm for a welcome reception and workshop. This will allow you to fly in that day, take a walk on the beach, and soak in some sunshine before joining us for sunset. Both Friday and Saturday we will meet from 9am – 5pm, and will conclude the program on Saturday with a no-host dinner and night on the town. You may fly out at your leisure on Sunday or plan to stay longer for a holiday.
Our venue is a charming smaller resort hotel right on the prime beach in the Golden Zone—Las Flores Beach Resort. Single rooms have two full size beds for 1755 pesos/night (about US$92); suites also have two beds, a guaranteed ocean view, sitting room, kitchenette, and terrace for 2539 pesos/night (about US$134). There are numerous less expensive options as well as more luxurious lodging if you prefer.
Register now to secure your early-bird reduced rate. Click here for more information, call +1-913-902-0243, or email Greg or Dianne at email@example.com. We look forward to working with you, and thank you for all you do to promote much-needed intercultural competence in this world of ours!
We receive so many requests from people based in Europe who want to attend a Cultural Detective Certification. If you live in Europe, this is your only chance to attend one this year on your home continent at an unbelievable price, so please do not miss out! Also very convenient for anyone attending the 2019 SIETAR Europa Congress in Leuven.
Conducted by Tatyana Fertelmeyster, this workshop will be a pre-conference event for the SIETAR Europa Conference. Participants will learn to facilitate Cultural Detective’s state-of-the-art, developmentally appropriate, theoretically-grounded and immediately practical method to build intercultural competence in their organizations, communities and teams.
The award-winning book, Perception And Deception: A Mind-Opening Journey Across Cultures, written by Joe Lurie and published by Cultural Detective, has just been released in its second, revised edition. Each chapter now includes application questions which are great for classroom use, book club discussions, and executive or team development purposes.
Joe Lurie, an extraordinary storyteller who is Executive Director Emeritus of the University of California Berkeley’s International House, will offer a complimentary one-hour webinar full of his trademark stories on Tuesday, 23rd April, 2019, at 9:00 am Los Angeles time. Entitled, Prisoners of Our Prisms: Understanding Sources of Misunderstandings Across Cultures, the webinar will highlight how and why participants perceive and interpret the same image differently and how intercultural stories and activities from the book can be used to heighten self awareness—a fundamental premise for enhancing intercultural skills and insights.
The event is free of charge but registration is required. We look forward to seeing you there!
Stories are the cornerstone of the Cultural Detective Method, and we have written about them on this blog quite often. Today I am very pleased to share with you a guest blog post by Joanna Sell, storyteller extraordinaire. She will be leading a complimentary webinar for us on 6th December 2018. Register now!
You might be asking why storytelling in intercultural communication? This exact question marked the beginning of my journey towards the storytelling approach. When I was setting the sails, I had no idea where it would bring me. I simply knew that my clients in the business world, my students at the universities, and many people working across cultures desperately wanted golden recipes on how to behave in intercultural contexts. Does that sound familiar to you?
Following the motto, “When in Rome, do as the Romans do,” people wanted to hear do’s and don’ts for communicating and cooperating with the “inhabitants of Rome.” What struck me, mostly, was the fact that they were deeply convinced that such “ready-made recipes” existed or were useful.
On one hand they acknowledged the diversity of their own groups and said: “Well, our group is very diverse in terms of age, gender, professional background, and nationality, and it is clear that our setting is ‘colorful,’ but we are here to hear about ‘Rome and the Romans.'” I asked myself why was it so easy to talk about a mosaic of cultures in their own groups while also asking for do’s and don’ts lists for communicating with “the others.”
Everything changed once we exchanged stories. Suddenly, the beauty of diversity became tangible and the focus moved towards practicing perspective change, self-reflection regarding communication skills, and a clear shift from “autopilot modus” towards curiosity and acceptance of differing thinking patterns.
As an intercultural trainer and coach I was overwhelmed—and I experienced my own personal change, as well. I still provided input on doing business and working in teams in countries of my expertise, and I addressed the challenges and rewards of virtual leadership. However, I began to incorporate the experience and knowledge of the participants into my programs much more. Why? Because the narrative approach and various storytelling methods guided me to get to know my participants better, allowing me to better tailor the content to their needs.
Additionally, thanks to the exchange of stories, they got to know one another from a completely new perspective and were willing to share their experiences in an open manner. A setting of psychological safety and an atmosphere of trust were the most wonderful gifts most of us experienced during time spent together sharing stories. Discussions about establishing trust and designing a team charter took on completely new dynamics. When we talked about action plans at the end of the meeting, participants were much more committed to following through, as well as to risk story sharing in their professional contexts and to apply storytelling methods in their daily lives.
I gathered the list of the reasons that storytelling works so well in the intercultural context, and I welcome your ideas to add to my observations.
- Storytelling allows discovering cultural roots from multiple perspectives.
- Storytelling offers insights into complexity of multicultural identities.
- Storytelling supports zooming in and out, i.e., perspective change.
- Storytelling adds the emotional layer to the cognitive level.
- Storytelling serves as means of transmitting cultures.
- Storytelling deals with new stories of belonging.
- Storytelling initiates change processes.
- Storytelling moves hearts.
I am so very thrilled that the SIETAR Chapter I spent six years of my life co-birthing and stewarding has grown up and is hosting this SIETAR Global Conference! Due to family events I can not be there, which is heartbreaking. I know it will be fantastic and I soooooooo wish I could be there to guide my dear colleagues and friends around my beloved, adopted second home.
We will, however, have SEVERAL Cultural Detective authors present, and at least two of them have let me know they will be presenting workshops that involve Cultural Detective. Both these sessions sound fantastic and I trust you’ll be able to make them.
Enjoy! Learn! Network! And please know I’m present in spirit and heart.
An Israeli Would Ask, “What’s the Problem Here?” Understanding the Very “Directest” Israeli Mindset
Workshop by CD Israel author Anat Kedem Meidan
Sat. August 11, 10:30 am – 12:20 pm
Going beyond stereotypes for deeper learning of the underlying core values and drivers that shape characteristic Israeli behaviors, norms and attitudes. Examining culture gaps between Israel and Japan to apply appropriate bridges across cultural differences.
Israelis have a distinct approach to life and interactions as well as unique ways of working. Norms and assumptions governing behavior – in particular regarding communication style, hierarchy and conflict – derive from deep-set values and an inherent ‘cultural sense’ that cannot be understood without looking at the historical and geographical context in which Israel operates. These norms are instrumental in creating Israel’s competitive edge, but they can also sabotage relationships and lead to frustration. Learning about the Israeli mindset is a necessity when interfacing with a culture where a key value is ‘maximum freedom, minimum restraint’, a culture where challenging everything all the time is encouraged and the preferred communication style is “dugri” – a “telling it like it is”, confrontational style.
Israeli and Japanese cultures share core values of focus on relationships and emphasis on hospitality. These similarities can be used to build trust between those needing to interact across the Japan/Israel interface. However, similarities can be misleading when overlooking cultural gaps. The result is that it often comes as a surprise that differences in approach to how things get done can lead to misunderstandings and end up sabotaging the group’s collaboration and capacity to reach set goals and objectives.
In this interactive workshop we will experience the Cultural Detective® — a critical incident-based tool for developing intercultural skills. In keeping with the conference theme of “Facing Uncertain Times Together: Strengthening Intercultural Connections,” the Cultural Detective takes its users from awareness to culturally appropriate bridging actions. In a detective-like manner, it provides a process for de-constructing and addressing challenges when encountering any intercultural dilemma, anywhere.
Using a Japanese/Israeli critical incident, participants will uncover underlying core values that shape behaviors, norms and attitudes. They will identify cultural gaps and apply a powerful bridging process for collaborating successfully across cultures.
Culturally Competent Training with Cognitive Integrity:
110 minute workshop with 8-time CD author George Simons
Creating and updating our intercultural learning tools to benefit from the latest developments in neuroscience and cognition
The approach taken toward cultural competence in this workshop relies on postmodern, linguistic, performative, iconic and constructionist thinking, drawing on recent research in neurologic and cognitive sciences. This means that fully interactive, holistic activities, performed in a safe space, and reflection on them will form the basis of our learning, rather than traditional positivistic and static essentialist thought definition presented in content lecture. In this workshop, we will actively explore a number of the first steps toward contemporary cultural know-how based on whole person engagement and reflection. We will conduct activities and exercises together in a variety of experiential holistic dimensions:
- Narrative and story-telling explorations of personal and cultural identities that will assist us to become aware of our own perspectives, feelings and inclinations, as well as those of others with whom we engage, as we respectfully elicit their stories and tell our own.
- Learning and practicing specific skills for recognizing and managing the frames in which we conceive of ourselves and others and how we operate out of and learning how we can modify these frames.
- With non-verbal and kinetic exercises, we will explore the physical spaces in which we live, move, encounter others and communicate, along with feeling their shifting contextual dynamics. Debrief will connect the workshop activities with everyday life in multicultural environments and explore ways in which we can continue to apply what is learned here to broaden our capacity for difference we experience with others.
The summer has gotten off to a running start, that is for sure! If you’ve been wanting to get certified in Cultural Detective, to transform how you work in this world to develop intercultural competence in yourself and others, get online and register now! This approach looks at people as complex individuals with unique personalities, influenced by multiple layers of culture. Cultural Detective is practical, theoretically sound, developmentally appropriate, and immediately useful.
Tatyana Fertelmeyster will be conducting a two-day workshop between sessions at SIIC, the Summer Institute for Intercultural Communication, on Thursday and Friday the 26th and 27th of July. Click here for more information, and click here to register. This is the only public certification on our calendar at this time.
I hope you’ll join Catherine Roignan and myself in the heart of Paris on 18 November for this terrific one-day, bilingual workshop! English follows the French.
Atelier le samedi 18 novembre 2017 de 9h30 à 17h30
Hotel Normandy, 7 rue de l’Echelle – 75001 Paris
Animé par Dianne Hofner Saphiere et Catherine Roignan
Organisé par SIETAR France
Le « Bridging » : méthodes et techniques pour faciliter la coopération
au-delà des différences culturelles
Savoir « créer des ponts » entre personnes ou groupes culturellement différents, les mettre en situation et en capacité de communiquer et coopérer de façon efficace : c’est à la fois une nécessité et un but pour de nombreux chefs d’équipe, que ce soit en entreprise, dans les administrations ou les ONG.
Le « bridging » est aussi l’objectif ultime du travail interculturel : si on apprend à remettre sa propre culture en perspective et à se familiariser avec la culture de l’autre, c’est précisément pour parvenir à construire ce pont sur lequel se rencontrer.
Mais comment s’y prend-on concrètement? Comment les managers et les professionnels de la formation et du conseil peuvent-ils favoriser la synergie des efforts et des équipes internationales?
Le Cultural Detective® « Bridging Cultures » capitalise sur l’expertise existant désormais dans ce domaine : compétences, activités, grilles d’analyse, bonnes pratiques pour faire évoluer les esprits et les pratiques, issues d’expériences dans différentes organisations dans le monde.
Dans cet atelier dynamique et participatif, vous apprendrez comment :
- Renforcer votre capacité personnelle à « faire le pont » avec des personnes différentes de vous
- Prévenir et surmonter les blocages dans la communication
- Adapter votre stratégie de « bridging » à des contextes particuliers
- Identifier des mesures concrètes permettant de faciliter la coopération entre groupes culturellement divers.
Vous serez amenés à expérimenter vous-mêmes plusieurs exercices du Cultural Detective® « Faire le pont entre les cultures », de manière à pouvoir ensuite les transposer dans vos groupes et organisations.
L’atelier sera bilingue, en français et en anglais.
Programme de la journée :
9h30 Qu’est-ce que le « bridging » ? Présentation de la problématique
10h30 Compétence 1 : Identifier son attitude personnelle face au « bridging »
11h30 Pause café
11h40 Compétence 2 : Prévenir et surmonter des blocages de communication
13h Déjeuner libre
14h15 Compétence 3 : Analyser les contextes d’intervention
16h Pause café
16h15 Compétence 4 : Identifier des mesures concrètes et adaptées pour créer des
17h15 Conclusion, retours des participants et pistes pour action.
Bridging Cultural Differences: Methods and Techniques to Create Cooperation that Leverage Differences
18th November 2017 from 9.30 am to 5.30 pm
Hotel Normandy, 7 rue de l’Echelle – 75001 Paris
Facilitated by Dianne Hofner Saphiere and Catherine Roignan
Organized by SIETAR France
To build a bridge between culturally diverse persons or groups and develop the environment and ability to communicate and cooperate efficiently: that’s both a necessity and a goal of many team leaders in organizations worldwide.
Bridging is also the ultimate goal of any intercultural work: learning to put our own culture in perspective and learn about the other’s cultures is part of the process.
But how to do this concretely? And how can managers and training and consultancy professionals best support the synergy of efforts and teams, so that differences become assets ?
Cultural Detective Bridging Cultures capitalizes on the now-existing expertise of intercultural bridging practices in different organisations around the world. It identifies key competencies, offers activities, grids for analysis and best practices to help mindsets and habits evolve and to create cooperation.
In this dynamic and interactive Cultural Detective®Bridging Cultures workshop you will learn how to:
- Reinforce your personal ability to communicate and bridge with different people.
- Prevent and overcome blocking situations.
- Adapt your bridging strategy to specific contexts.
- Explore different techniques to foster cooperation between culturally different groups.
This workshop will leverage select exercises from Cultural Detective® Bridging Cultures so that you can replicate them in your work, communities and organizations. You will leave the workshop with practices you can implement immediately as well as extensive handouts.
The workshop will be facilitated bilingually in French and English.
Program of the day :
9.30 am What is « bridging » ? Definition and issues at stake
10.30 Key Competency 1 : Self-awareness and bridging mindset
11.30 Coffee Break
11.40 Key Competency 2 : Overcoming blocking situations in
1 pm Open Lunch
2.15 pm Key Competency 3 : Contextual analysis
4 pm Coffee Break
4.15 Key Competency 4 : Generating bridges
5.15 – 5.30 Conclusion, feedback and tips for action
You have two more chances in 2017 to become certified in the use of Cultural Detective. The early-bird rate for the certification in San Diego ends 30th September!
San Diego, USA, 21-23 October 2017
Post-conference workshop of the SIETAR USA Conference. Profits benefit SIETAR USA.
REGISTER OR FIND MORE INFORMATION HERE
Vienna, AUSTRIA, 23-25 November 2017
Sponsored by and with profits benefitting SIETAR Austria, this is a lower price than normal, so take advantage!
FIND MORE INFORMATION HERE
REGISTER VIA SIETAR AUSTRIA
Below are some comments from participants in previous Certification Workshops:
- “Excellent, customizable tools will help me effectively address and restore my clients’ problems.”
- “Cultural Detective helps me be a better manager.”
- “This will assist me greatly in building partnerships in other organizations and with newly arrived communities.”
- “We will roll Cultural Detective out across the organization to develop a shared model and language for leveraging our differences.”
- “A teachable model that is a simple approach to a complex subject.”
- “This helps me to better work with some co-workers and not be so quick to get angry or criticize, which is rarely productive.”
- “Cultural Detective provides the structure and process for the deliberate intent required to understand others from their point of view and collaborate with them.”
- “CD helps me see a clearer picture and find resolutions when I’m dealing with complex, sensitive issues.”
- “Cultural Detective is an excellent conflict resolution tool.”
- “CD has given me a greater understanding of the way people tick and the tools to recognize them. It’s a way to handle issues that makes sense!”
- “I will use Cultural Detective with our international students as well as during our department training. It changes mindsets.”
- “Cultural Detective opens doorways to more effective design and learning.”
- “CD transforms team productivity.”
We very much look forward to having you join us and to helping us develop intercultural competence for enhanced respect, understanding, collaboration and justice in this world!