Free and Effective Intercultural Assessment Instruments

The Freebies page of our website contains a plethora of downloads and resources we hope you’ll use. Today I’d like to focus your attention on one small portion of that page: Assessment Instruments.

There are, fortunately, loads of terrific intercultural assessment instruments on the market today. The instruments that we share do not compete with those but, rather, fill a different niche. There are just four of them, but they are important, IMHO.

  1. First, and most important, is the Diversity Collegium’s Global Diversity and Inclusion Benchmarks. With contributions from 95 Expert Panelists including me, this complimentary download is a tremendous resource for any organization or community aiming to improve the quality and caliber of its diversity and inclusion.
  2. Second, but also of great interest to our community, are the two Cultural Detective Competence Assessments. These tools are still in beta-testing and require your use and refinement, please! If you use Cultural Detective and would like to conduct pre- and post-tests to verify how well your learners have integrated the methodology into their daily thoughts and habits, give these instruments a go. And be sure to provide us your feedback and improvements/refinements!
  3. The final assessment tool is a quiz on world maps. It could be useful in training, or for your personal professional development. Maps obviously reflect the world views of their creators, and this quiz is aimed to help users realize that.

There are loads of other complimentary resources available from our site. Please put them to good and frequent use! Together we can make a difference, promoting respect, collaboration, innovation and justice.

Become a Certified Facilitator

Register now to learn to use Cultural Detective’s robust and personally customized online system to improve intercultural competence in your communities, organizations and teams—bridging the issues that polarize our societies and leveraging differences as assets.

We have two upcoming workshops, one in San Diego USA in October and the other in Vienna AUSTRIA in November. Proceeds from both events will support the respective SIETAR (Society for Intercultural Education, Training and Research) organizations. You will leave the workshop with a developmentally-sound set of tools in your hands and the knowledge and skill to use them. You will form meaningful, long-lasting relationships with leading professionals. And, as a certified facilitator, you will receive a 10% discount when you license our printed materials, a listing on our website, and one-month access to Cultural Detective Online.

Below is the flyer from SIETAR Austria, and following that is a video from SIETAR USA:

CD Vienna 2017 p1CD Vienna 2017 p2

Click on the link to learn more or secure your seat now.

Complimentary Resources

Last month I shared with you the newest page on our website, a list of some of the Free Resources we are eager to have you use. In that post I focused on Tools for Training and Education.

In this second installment, I’d like to focus on the resources we have to help you reflect on the approaches you take and the biases inherent in them. You’ll find them in the section entitled, Resources and Articles, and they include:

  1. A terrific piece written by Peter Isackson called “Beyond Cultural Dimensions.” Dimensions of culture are superb tools for understanding and comparing cultures using universal categories. They also, as does any tool, have downsides. Peter discusses both. If this topic is of interest, you may also want to register for our complimentary webinar, “How is Cultural Detective Different from Other Intercultural Tools?
  2. A brilliant article by Cultural Detective Malaysia co-author Asma Abdullah, “Indigenous Contributions to Global Management.”
  3. Links to a series of articles on food, language and values, including Chinese, French and Japanese. Perhaps you’d like to add one of your food fetish languages to the mix? Send your article to us and we’ll consider it!
  4. The inside scoop on “Tiger Moms,” written by the co-author of Cultural Detective South Korea, Eun Young Kim.
  5. Free downloads of several (expensive) journal articles, including:
    1. Productive Behaviors of Global Business Teams from the International Journal of Intercultural Relations
    2. Three entries in the SAGE Encyclopedia for Intercultural Competence

Please use these complimentary resources frequently and well, so that together we can develop intercultural competence in our organizations and communities, thereby building respect, understanding, collaboration and justice!

Resilience Through Resistance

coverAfAmOn this Juneteenth Freedom Day, I am humbled and honored to share with you a significant update in the Cultural Detective African American package. Since these materials were first published four years ago much has changed in the USA and in the African American community. When we initially asked its authors, Kelli McLoud-Schingen and Patricia M. Coleman to update the package, emotions were too raw, wounds too fresh, and the idea itself overwhelming.

“With each face, each name and each court case, members of the African American community see their fathers, their sons, their brothers, their nephews, their lovers, their mothers, their daughters, their nieces, and themselves. The fear in the African American community is palpable, present, and real—and it paralyzes, polarizes, and traumatizes the community.

A year later they sent us a brilliant piece that provides important and often missing or over-looked context to today’s realities of the African American experience. This short essay is especially useful for people who are new to the USA or who just don’t “get” what all the “fuss” is about. I am personally and professionally very grateful to these two talented professionals for their contributions to intercultural understanding.

“There are real values in conflict here. When someone is killed—whether by the police or another citizen, African Americans expect the justice system to work…

When this doesn’t happen, overwhelming grief gives way to unimaginable pain, which, in turn, often gives way to irrepressible rage. When the rage is released, the socially pathological stories of black violence are reinforced, perpetuating the stereotypes that serve to dehumanize an entire group of people.

What we have now is an opportunity to explore why African Americans have had the need, in every generation, to ask the timeless question, “Am I not a full and equal citizen?” It seems the answer should be an unequivocal and resounding “yes,” but the question is most often met with an appalling silence, or worse, a loud “no” backed by legal might.”

Cultural Detective, as you know, is a licensed product, available via subscription (CD Online) or printed PDF at very affordable prices. The topic of race relations in the USA is so crucial, however, that the three of us feel compelled to share the new addition with our entire community. You will find it below. Please put it to good use, whether in combination with your Cultural Detective Online subscription or PDF license.

Free Resources, all in one place

Freebies.jpgCultural Detective is very committed to building respect, collaboration, equity and justice in our world by developing intercultural competence. To that end, we publish extremely effective and affordable materials, we conduct an extensive series of free webinars, and we frequently share activities, designs and resources on this blog.

In order to make it easier for members of our community to access these complimentary resources, we’ve done our best to gather most of them into one place: the “Freebies” section of our website. Gathering all of them is rather untenable, as we’ve been giving stuff away since 2004, but if you find something on our sites that you feel deserves a listing in the Freebies section, please let us know.

I plan to do a series of blog posts about this new page, and I’ll start at the bottom, Tools for Training and Education. There you will find some truly incredible things.

  1. The Four Phase Model for Task Accomplishment in multicultural teams, taken from the classic Ecotonos: A Simulation for Collaborating Across Cultures. It provides a proven model for using differences as assets that combines well with and supplements your use of Cultural Detective.
    There are an additional three articles on ways to use Ecotonos in various settings, including in a business class, for conflict resolution, and in a science laboratory.
  2. A terrific article by one of the intercultural field’s most respected researcher/practitioners, Jackie Wasilewski, titled “Collide-o-culture or Kaleid-o-culture? GPS for Human Beings.” If you haven’t read it, you should.
  3. An article written by Barbara F. Schaetti, Heather Robinson, and myself on our go-to approach for developing sustainable intercultural ability, EPIC: Essential Practice for Intercultural Competence.
  4. Powerpoint slides and information on Interculturalidad in Latin America, and how it compares to similar concepts in North America, Europe and Asia, written by Adriana Medina-López-Portillo.
  5. Link to download a terrific learning game on the refugee and migrant experience, developed by Caritas France and called “On the Road with Migrants.” The game is available in French, English, German, Greek, Italian, and very soon in Portuguese and Spanish.

I am proud of the generosity of our team of authors and our community of certified facilitators and users, to help us make these tools available to all of you. Please use them frequently and well. Together we can promote respect, understanding, collaboration and justice!

Today in the USA

-afc58d0e11b780ef

Asha Deliverance, left, the mother of Taliesin Myrddin Namkai-Meche, leans in and embraces a woman who approached her at the vigil. Photo by Beth Nakamura/Staff, The Oregonian/OregonLivecaption.  

I almost feel guilty as I write—80+ people were killed in Kabul today and I am focused on two men who were killed in Portland, Oregon, a few days ago. You may have heard about it: three men formed a wall between two young ladies (one wearing a hijab) and a man who was verbally accosting them on a public train. Two of the men ended up dead and a third was seriously wounded. A vigil was held the following evening at the place the attack happened. Here are some photos from it; click on any photo to enlarge it or view a slideshow.

I am convinced that heroic actions take place every day in our world, but we frequently don’t hear about them. This time we did. It happened not far from my house, across the street from where I grocery shop, and just around the corner from our weekend farmers’ market. I didn’t attend the vigil that was held for our local heroes. But the reports from those that did spoke of the kindness and love that was evident—and the gratitude for those who had stood up to hate.

Right now, from outside of the US, it may look as if our country has changed since our new president was inaugurated. And in many ways it has. Some people are more comfortable making and hearing racist statements than they were before the election. They feel they no longer have to be “politically correct” and can say and do whatever they feel. After all, they are just following the example of the president.

But many people are not accepting these “new norms” and are actively and quietly doing their jobs to make sure the laws of the country are upheld. A few examples follow.

  1. When the “travel ban” was abruptly instituted, a group of state attorneys general worked diligently over the weekend to prepare the case to take to court on Monday morning. Many corporate attorneys whose companies were affected, university attorneys whose students were stuck overseas, and other interested legal organizations gave up their weekends with family to help prepare the necessary documents.
  2. Amidst the noise of ongoing “Russia investigations” and leaks and counter-leaks, the special counsel, Robert Mueller, and his staff are quietly doing their jobs—investigating the accusations and finding out what actually took place and what didn’t. It may look from the outside as if nothing is happening because you will hear no tweets or leaks from that group—they are just doing their jobs.
  3. I belong to a local neighborhood online group. Two weeks ago, there was a post with a lengthy list of furniture and clothing needs for a recently arrived Syrian family. Within a few hours, the items were donated and the family had a comfortable home to settle into. And it wasn’t the first time the neighborhood had pitched in; this was at least the third similar request in the last six months.

So what is my point? Individuals can and do make a difference. Everyday. In the most unexpected places and in unexpected ways. Kindness matters. Civility matters.

Cultural Detective provides a method to help us understand others who are different from ourselves. It provides a way to listen and understand another’s view, whether or not you agree. Get a clue and check out CD Online—and use your intercultural skills to share a little kindness in a culturally appropriate way.

How Morality Changes in a Foreign Language

Language and culture are so very closely related and intertwined. Many say we can’t truly understand a culture without speaking the language. Others say we can’t effectively use a language without knowing the culture; without cultural context we are “fluent fools.”

Multilinguals know that our behaviors and ways of thinking change when we speak various languages, but do our morals also vary? A few fascinating studies have been conducted recently that shed light on how our moral compasses shift when we operate in different languages. English-French-Czech speaker Julie Sedivy summarizes the results of such research very ably in an article in Scientific American.

She reports that one study, about hypothetical responses to a trolley accident (should we sacrifice one person to save five?), shows that our moral decision-making shifts when we are speaking a language that is not a native one. A second research project, this one involving participants’ responses to morally reprehensible behavior (sex with a sibling, eating one’s pet after it has died), had similar findings: actions are judged less wrong when read in a non-native language.

Why is this? One hypothesis is that when we speak a non-native language, we are more deliberate; we circumvent our quick “gut” reaction and consider the greatest good for the greatest number. Another possibility is that our childhood language(s) are filled with more emotional connections than are academically acquired languages; thus, our responses are different, depending on the language in which we are operating.

Bilinguals, for example, are more likely to recall a memory if they are prompted in the language in which the event took place, according to one study. Yet another research project went deeper, showing that the emotional response to taboo words—and especially to reprimands (so common in childhood)—were statistically stronger in one’s native language. Study participants often reported that they “heard” the reprimands in the “voice” of a close relative.

A study published in the journal Cognition showed that people placed greater weight on outcomes and less on intentions when making moral judgments in a non-native language. Examples in this study included good intentions/bad outcomes, such as giving a homeless person a new jacket, and then the recipient gets beaten up when someone steals it from him; and good outcomes spurred by dubious motives, such as a family adopting a disabled child in order to receive money from the government. These results would seem to support the idea that people have more muted emotional responses/less empathy or sympathy in a non-native language.

None of the studies, of course, show us what a multilingual person’s “true” moral self is. Julie’s conclusion summarizes this paradox:

“Is it my moral memories, the reverberations of emotionally charged interactions that taught me what it means to be ‘good’? Or is it the reasoning I’m able to apply when free of such unconscious constraints? Or perhaps, this line of research simply illuminates what is true for all of us, regardless of how many languages we speak: that our moral compass is a combination of the earliest forces that have shaped us and the ways in which we escape them.”

Cultural Detective will not teach you a foreign language, but using it will help you to get into the mindset of those you work with, live in community with, or love. Using Cultural Detective Self Discovery will deepen your understanding of your personal values and moral guidelines, while Cultural Detective Blended Culture can help you understand how our values and moral compass shift when we define ourselves as a mix of ethnicities, races, religions, or nationalities. Exploring Cultural Detective Global Business Ethics allows us to sharpen our understanding of ethics and morals across cultures, while Cultural Detective Global Teamwork enables us to navigate and bridge the differences. All of these packages are among the 67 packages included in any subscription to Cultural Detective Online. At just $35US/user, it is an incredible value on the investment, offering personalized coaching and group collaboration. Learn more about a subscription today!

2 Continents, 3 Opportunities

Would you like to improve your skills for working in a multicultural, geographically dispersed team or organization? For leading such teams? Are you charged with developing diversity and inclusion competence, or intercultural competence, in your students, colleagues or clients? Would you benefit from an intercultural competence tool that looks at people as unique individuals influenced by multiple different cultures (organizational, professional training, age/generation, spiritual tradition) and teaches critical thinking in context?

If so, you will want to attend a Cultural Detective Facilitator Certification programs. Use of Cultural Detective does not require certification—the Cultural Detective Method and materials were designed with the idea that they could be used by interested non-specialists. However, the Cultural Detective Series is so robust that users ask for in-depth workshops to learn more about the many applications and strengths of this versatile approach, and to network with peers using the Cultural Detective Method.

Cultural Detective Facilitator Certification Workshops are designed for small groups who share two-and-a-half days of intense, guided interaction; the current schedule of workshops is below. We explore what “intercultural communication competence” means and offer ways to use Cultural Detective to enhance intercultural effectiveness in your organization or community.

We have three public sessions on the calendar for 2017:

  1. IRELAND, Dublin, 22-24 May
  2. USA, Portland OR, 22-23 July
  3. AUSTRIA, Vienna, 23-25 November

In the video below, George Simons, a prolific Cultural Detective author and trainer of facilitators, explains what you can expect in a Cultural Detective Facilitator Certification. While his focus is the training in Dublin in May 2017, the process and content apply to any of our public certifications worldwide.

Register now to secure your seat for the workshop of your choice as spaces are limited. Certification Workshops are a wonderful way for the advanced practitioner to reflect on the things that matter, and develop the ability to combine and integrate various theories, approaches, and tools in the field. Those who are newer to the intercultural field will learn a developmental process that is theoretically grounded and proven effective, and that supplements and dovetails with the frequently used dimensions-based approaches. We explore the impact of multiple cultures on each of us, the idea of layering Value Lenses to visually represent these influences, and a variety of ways to incorporate Cultural Detective into your training, teaching and coaching.

We all very much look forward to seeing you there!

Emotions: An Exercise and a Tool

continents

Continents of Emotion

Emotional intelligence has been a major buzz word the last few years. Deservedly so; in this highly polarized world of ours emotional intelligence might be more valuable than just about any other intelligence. Obviously, interculturally competent people need to have emotional intelligence. We need to be able to understand why we respond the way we do, and channel our emotions in constructive ways. We need to be able to not get upset just because someone else does, and remain committed over the long term.

It has long interested me, then, since emotions are so important to our happiness and success in life, why we don’t we, as average people, know more about them? How many words for different emotions can you list? Happy, sad, joyful, loving, aggravated… Take a moment to try it and see.

  1. Make a list of terms for different emotions. Capture quickly as many as you can.
  2. Organize the words you listed into major categories of human emotion, and give each of the categories a name.
  3. Rank the words you’ve listed within each category in order of intensity.
  4. Finally, link the categories of emotions to the behaviors they can motivate.

Now ask your family members, friends, or team members to do the same. My guess is you’ll find some key commonalties and some significant differences. Definitely you will be able to have a fruitful discussion about emotions and how they are interpreted and expressed across your various cultural groups.

The exercise above emerged after I came upon a resource some months ago that I have found useful in helping me reflect on and distinguish the emotions in my life. It’s called the Atlas of Emotions, and it’s a free online tool.

The tool begins with five “Continents of Emotion:” Sadness, Fear, Enjoyment, Anger, and Disgust. I must say, I don’t like the ratio of four out of five negative emotions, but… Clicking on any continent tells you a core motivator of that emotion.

Next you can go into “States of Emotion;” there are many states for each core emotion, and the tool ranks them in representative intensity. Third, you can click on “Actions of Emotion,” where we see what type of behavior we might take in response to the various emotions we feel. This to me is an especially powerful cross-cultural piece. The tool then takes us into the “Triggers of Emotion.” Click on any photo to enlarge it or view a slideshow.

“Moods of Emotion” are described as “longer-lasting cousins of the emotion, that cause the related emotion to be felt more frequently and intensely. It is not always apparent what triggers a mood.”

Finally, according to the tool, “A calm, balanced frame of mind is necessary to evaluate and understand our changing emotions. Calmness ideally is a baseline state, unlike emotions, which arise when triggered and then recede.”

Let me say that the part about the Atlas of Emotions that quickly concerned me is in the biography of the lead psychologist behind the tool, Paul Ekman. He apparently “demonstrated the universality of facial expression of emotion, mapping all 43 muscle groups used in facial expression.” I have not taken the time to review themes recent literature on this subject, but if you are reading this blog, you no doubt are well aware that facial expression and expression of emotion are far from universal. I welcome anyone current on the subject to please enlighten us in the comments below.

Despite this misgiving, I find the tool quite useful. It can be used for powerful personal reflection and learning, and it can be a terrific tool for discussing and reflecting on emotions across cultures—to understand more deeply, with more distinctions. I can see its use in conjunction with Cultural Detective Self Discovery, Cultural Detective Bridging Cultures, or any CD Worksheet analysis of critical incidents.

In the end, if you use a tool like this simply to spark thinking, reflection, learning, and discussion, then the thoroughness, accurateness, or universality of the tool doesn’t matter that much. If you give this exercise a go, please come back and share your experience!

Cross-cultural Teaming in a Laboratory

This is a guest blog post written by Amy Prunuske and Katie Nemeth. Their biographies follow the text.

lab-1825276The laboratory is a multicultural environment that stimulates innovation but also contributes to misunderstandings. Scientists often have formal training in research techniques, but rarely in communication, and particularly not in cross-cultural communication.

In the University of Wisconsin biochemistry laboratory in which Amy did her research training, there were lab mates from Korea, Germany, Japan, India, and Poland, as well as the USA. This diversity is vital for the development of new ideas, but it can also create communication challenges. Many of the undergraduates in the US Midwest come to the university with minimal exposure to people from different backgrounds, so it is important to help them understand that different cultures have differing verbal and nonverbal rules mediating social interactions.

During Katie’s postdoctoral training, she participated in many active learning and training workshops. While diversity and inclusivity were part of the lesson designs, she wondered if and how students could become actively mindful of the role that culture plays in a group setting. Seeking out ideas, she participated in non-science workshops and discovered Ecotonos: A Simulation for Collaborating Across Cultures. After finding this vital missing link, Katie worked with Amy to add the experiential learning component to various courses and groups in the biology department.

We have found that Ecotonos is an amazing way to expose scientists to the existence of cultural differences and how to use them as assets. As part of the activity, students are divided into three monocultural groups: Delphenius, Zante, and Aquila—each with a unique set of cultural characteristics. Ecotonos comes with ten sets of rule cards, three case studies and three different tasks, so students can play the game repeatedly and each time it’s different. Click any photo to enlarge it or view a slideshow.

In our work with the biology students, we have them practice their new cultural rules by creating a flag that represents the values of their culture (see pictures). The students in the monocultural groups enjoy taking on these new characteristics, with some finding it easy and others finding it challenging to behave in new ways.

After the monocultural work, participants are re-sorted into multicultural groups of different structures: minority-majority, joint venture with balanced populations, and diverse membership with representatives of all three cultures. In their multicultural groups, we have them rank the performance of three hypothetical workers, with the three workers demonstrating characteristics similar to one of the three sets of group rules. This exposes the participants to the ways in which we can be biased toward people with behaviors similar to those of our own culture, and allows students to practice getting beyond their biases.

We have used the program as part of the introduction to the biology laboratory, where they will be expected to work in groups, as well as in programs for undergraduates from groups under-represented in the sciences.

Ecotonos is a great ice breaker activity for the students to get to know their classmates, and students often carry forward some of the behaviors learned during the activity, like snapping in approval, as part of creating a new shared culture for their group. Most students find the activity to be fun, and leave it with a much greater appreciation for the challenges of working across cultures.

Here’s a typical student comment: “It was helpful to understand how difficult it might be interacting with a different culture for the first time.” This is an important lesson for scientists, who often believe their discipline is a meritocracy not subject to the biases that are universally found. We are currently measuring the impact of Ecotonos using the cultural intelligence assessment.

We would like to thank Dr. Shelley Smith for introducing Ecotonos to us.  We are grateful for the time she took to share her expertise in running the activity.

amy-prunuske-2016
Amy Prunskee is a Faculty Curriculum Program Manager and Associate Professor of Microbiology and Molecular Genetics Medical College of Wisconsin — Central Wisconsin.

katie-nemeth2
Katie Nemeth is an Assistant Professor of the teaching faculty in College of Science and Engineering at the University of Minnesota, Duluth, MN.