Antibiotics and Intercultural

©Dianne Hofner Saphiere, Thru Di’s Eyes Photography.  Used with permission.

For over a decade we have been talking about the fact that developing intercultural competence is a process and a commitment, not a one-shot event. Recently our senior trainer of facilitators, Tatyana Fertelmeyster, interrupted her usual incisive yet humorous social commentary on LinkedIn to share a personal rant:

“I am getting so tired of [the] conversation [that] diversity trainings don’t work! What in the world are we talking about? Antibiotics don’t work! Dah, did you take them twice a day for ten days? No, I took one pill and felt no difference. Or — I took one, felt better, and stopped. And now I am even more sick. Wait — why did a doctor tell you to take antibiotics in the first place? I told him I need to take antibiotics once a year in October. I don’t know why I need to do it and they never make any difference but I still do it. Or — I can’t take antibiotics any more. I have been using them for any kind of health problems for years and now I am allergic to them. Ridiculous, isn’t it? Maybe we first need to define what is a high quality diversity training, what it is and is not good for, who and why should be able to “prescribe” and “administer” that kind of treatment, and how the course of treatment should look depending on the issues and desirable outcomes. The whole process, not a one pill, one time, etc.

I absolutely LOVED this analogy! If bias, injustice, inequity, exclusion, and hate are illness-inducing bacteria, intercultural and diversity competence are antibiotics that can heal society. Yet, there’s a whole lot of garbage out there, and how do we wade through it? As we have frequently discussed on this blog, developing intercultural and equity competencies needs to be done developmentally and sustainably, as with anything in life, and Cultural Detective is a core tool that is proven effective for doing so.

As with any rant by a beloved and respected commentator, a few of the comments were outstandingly salient as well:

  1. “I have two qualifying comments:  1. Diversity training doesn’t lead to change.  People lead to change. No amount of training will change the attitude or behaviour of someone who doesn’t want to change.  I know my life will be healthier if I eat less and run more — but I don’t want to change. Diversity training can only raise awareness and try to influence change. Even the best trainer will not make a racist recant their views.   2. A half day/one day/two day training will not create lasting change, but it’s the pattern of 90% of training offered in this area. You attend, have a great time discussing the ways in which diversity matters, you even strategise on what you can do to improve diversity, but you [go] back to your desk to the 200 emails you need to action, the huge task list and the fantastic training slips into oblivion.  And I haven’t even started on eLearning yet…. To promote diversity and inclusion agendas, we need to mainstream them.  We need to by default consider D&I at every stage of interacting, policy creating, decision making, problem solving, recruiting, firing…….etc.  If we consider D&I by default, then attitudes and behaviours will change.”
  2. “I wonder how many influencers and leaders in business sign up to this training, and also believe in its purpose. Societal change, and change within a business also needs authentic and committed leadership.”
  3. “When I was young I heard this story: ‘A man heard from someone that faith could move mountains. He had a big mountain near his house that cut out the light — so he decided to try this faith idea. As he went to bed that night he said ‘I have faith that the mountain will be gone in the morning.’ The next day he pulled back the curtains and the mountain was still there. And he said ‘I knew it wouldn’t be gone!’ Many companies sign up for diversity training because they heard it helps business. But, like the man above, they don’t really believe it and don’t fully buy in.”

If you’d like to read the full conversation or join in, here is the link. If you’d like to take your first step towards developing sustainable, meaningful intercultural competence, start with a subscription here.

CD Certification May 27-28 in Belgium

We receive so many requests from people based in Europe who want to attend a Cultural Detective Certification. If you live in Europe, this is your only chance to attend one this year on your home continent at an unbelievable price, so please do not miss out! Also very convenient for anyone attending the 2019 SIETAR Europa Congress in Leuven.

Conducted by Tatyana Fertelmeyster, this workshop will be a pre-conference event for the SIETAR Europa Conference. Participants will learn to facilitate Cultural Detective’s state-of-the-art, developmentally appropriate, theoretically-grounded and immediately practical method to build intercultural competence in their organizations, communities and teams.

For more information click here. To register click here.

Webinar Registration for Prisoners of Our Prisms

The award-winning book, Perception And Deception: A Mind-Opening Journey Across Cultures, written by Joe Lurie and published by Cultural Detective, has just been released in its second, revised edition. Each chapter now includes application questions which are great for classroom use, book club discussions, and executive or team development purposes.

Joe Lurie, an extraordinary storyteller who is Executive Director Emeritus of the University of California Berkeley’s International House, will offer a complimentary one-hour webinar full of his trademark stories on Tuesday, 23rd April, 2019, at 9:00 am Los Angeles time. Entitled, Prisoners of Our Prisms: Understanding Sources of Misunderstandings Across Cultures, the webinar will highlight how and why participants perceive and interpret the same image differently and how intercultural stories and activities from the book can be used to heighten self awareness—a fundamental premise for enhancing intercultural skills and insights.

The event is free of charge but registration is required. We look forward to seeing you there!

 

“THE best simulation for cross-cultural teaming”

eco-pieces-with-guide

You may have heard of Ecotonos: A Simulation for Collaborating Across Culturesyou know it’s very well regarded and people highly recommend it. But do you know how it works and why it might be useful to you?

Ecotonos is for people engaged in intercultural affairs—both those who have not had significant experience collaborating in a multicultural context and also for those who wish to analyze and further develop their abilities. Ecotonos can be used with both domestic and international multicultural groups to help participants develop skills and strategies for participating effectively in multicultural environments—for sharing information, making decisions, managing projects, building community, working in and leading teams, resolving conflict, and creating solutions.

Designed to be used with between eight and fifty participants, Ecotonos requires at least ninety minutes to conduct: forty-five minutes for the simulation itself, and another 45 for the debriefing. While this is longer than some simulations, it is an investment well worth making. Rather than just experiencing cultural differences, Ecotonos helps participants learn to observe how they make decisions and solve problems, and helps them develop skills and strategies for working more effectively across differences. The simulation can also be used several times—each time feeling like a different game—so that participants can hone their abilities.

Simulation participants create their own cultures using a set of rule cards provided. Rules are relatively ambiguous, so participants are free to create cultures with which they are comfortable. Following the agreed-upon rules for their culture, participants create a myth symbolizing their culture, often a creation myth. Time is then allowed for participants to become familiar with their new culture (acculturation), before they begin work on the same assigned task (build a bridge, design a neighborhood…) or case study within their own cultural group. Shortly thereafter, the groups mix (according to a prearranged plan) and participants continue their work—while maintaining their own cultural rules and behaviors. Of course, as in all simulations, the debriefing is the most important part of the activity, as that is where we make sense of what we have experienced—where the learning occurs. Ecotonos‘ debriefing is unique in that learners chart, graph or draw the process they used, an extremely powerful method that reveals how cultural traits and values were utilized or ignored, how information was shared and decisions were made.

Ecotonos is an extremely rich simulation because participants engage in a dynamic experience 
that vividly illustrates the strengths and limits of collaboration across cultures. It can be played multiple times with the same group for developmental learning since there is no “trick” to the game; this enables participants to practice and improve their collaborative abilities; a different task or case study can be used each time Ecotonos is conducted, along with different rule cards, which makes each play a unique experience.

In 2015, in a study published in The International Journal of Human Resource Management (Vol. 26, No. 15, pages 1995-2014) by Joost JLE Bücker and Hubert Korzilius, the researchers found that “Ecotonos increases the ability to reflect on cross-cultural interactions, and stimulates interest in intercultural behavior and practicing cross-cultural relevant behavior.”

proposed interior arrangement

Ecotonos comes with an instruction manual (facilitator guide), cultural name buttons, 30 sets of rule cards, three case studies and three team tasks—all in a small, hard plastic case for easy transport. The detailed and extensive facilitator guide includes set-up, process, and debrief instructions to complete the simulation in two hours; explanation of the intercultural theory inherent in the simulation; full instructions for using the various handouts on intercultural collaboration; and sections on adapting Ecotonos to a variety of cultures and situations.

One of the best aspects of Ecotonos is that it’s so affordable. You can have hundreds of executives or students play this simulation for years, sharing it between departments, for the one-time investment of US$249. Want to know more? Please contact Cultural Detective via email or telephone +1-913-901-0243, or order it via our website. Together with your help we can build the intercultural competence that is so sorely lacking in our world today!

Excellent Free Book Download

working cover (Page 1)

How we see the world is greatly influenced by the tools we use to see it—there is great power in maps! Maps shape how we see the world and our own role in it. Maps are tools of analysis and action; they can be incredible tools for interculturalists committed to diversity, sustainability, and social action. Cultural Detective has written many articles about maps, because we believe our profession demands that we understand the pros and cons of different maps, manage their biases, and help learners to do the same.

Thanks to the generosity of Bob Abramms and our friends at ODT Maps, you can download the third edition of Seeing Through Maps: Many Ways to See the World by Dennis Wood, Ward Kaiser and Bob Abramms, for free through 28 February 2019. Use the coupon code STM228 when you check out. There are also free learning objectives teachers available for download on the same page.

Enjoy! Thank you for helping us spread intercultural understanding, respect, equity and justice in this world of ours.

Excellent Free Resource

cds.amazon_1024x1024Now through 30 April download the award-winning Cultural Diversity Sourcebook for free using the coupon code “Sourcebook”, thanks to our friend at ODT, Bob Abramms, and Cultural Detective author extraordinaire, George Simons. Originally published in 1996, it was put into e-book form last year and remains a treasure-trove of excellent material. An edited volume of scholarly articles, classic essays, best practices and quotes from popular culture, poetry and music, I think you’ll find it well worth your time. Thank you for your generosity, gentlemen!

Intercultural Training Toolkit: Activities for Developing Intercultural Competence for Virtual and Face-to-face Teams

icc toolkit
We are delighted to share the news of a newly published volume of collective knowledge from SIETAR Europa (Society for Intercultural Education, Training and Research): the Intercultural Training Toolkit: Activities for Developing Intercultural Competence for Virtual and Face-to-face Teams.

“Inspired by many discussions in the SIETAR network, the idea of publishing a collection of SIETAR intercultural training tools came to light. …our intention was to create a consolidated resource of SIETAR members’ favourite and most effective tools and methodologies” according to the book’s editors. They continue:

“Every moment in a training setting is an opportunity for those in the room to reflect on and develop their own intercultural competencies. How we learn about navigating culture is shaped by our professions, travels, and personal interests. With this publication we want to support your learning environment by publishing selected go-to training activities from SIETARians for virtual or face-to-face teams that integrate modern technologies and emerging practice styles with materials and instructions.”

This practical, useful collection of 29 activities is organized into three sections:

  1. Opening and Warm-up Activities
  2. Feedback & Debriefing Activities
  3. Teambuilding Activities

Two of the Teambuilding Activities are authored by Dianne Hofner Saphiere and explore ways to effectively use Cultural Detective. The first provides step-by-step instructions on how to use stories and critical incidents to explore and bridge cultural differences,. The second focuses on developing and using Personal Values Lenses as a method of increasing cultural self-awareness, teaming and collaboration.

The Intercultural Training Toolkit is available as a very reasonably priced ebook via Amazon; hard copies are currently available via Books on Demand or in mainland Europe through national amazon.com sites. We hope you will take the opportunity to check out this new collection of ready-to-use intercultural training activities.

Hansen, Elisabeth/Torkler, Ann-Kristin/Covarrubias Venegas, Barbara (eds.): Intercultural Training Tool Kit: Activities for Developing Intercultural Competence for Virtual and Face-to-face Teams, SIETAR Europa Intercultural Book Series, 2018. 76 pages. ISBN 9783752810073.

Why Storytelling in the Intercultural Context?

storytellingStories are the cornerstone of the Cultural Detective Method, and we have written about them on this blog quite often. Today I am very pleased to share with you a guest blog post by Joanna Sell, storyteller extraordinaire. She will be leading a complimentary webinar for us on 6th December 2018. Register now!

You might be asking why storytelling in intercultural communication? This exact question marked the beginning of my journey towards the storytelling approach. When I was setting the sails, I had no idea where it would bring me. I simply knew that my clients in the business world, my students at the universities, and many people working across cultures desperately wanted golden recipes on how to behave in intercultural contexts. Does that sound familiar to you?

Following the motto, “When in Rome, do as the Romans do,” people wanted to hear do’s and don’ts for communicating and cooperating with the “inhabitants of Rome.” What struck me, mostly, was the fact that they were deeply convinced that such “ready-made recipes” existed or were useful.

On one hand they acknowledged the diversity of their own groups and said: “Well, our group is very diverse in terms of age, gender, professional background, and nationality, and it is clear that our setting is ‘colorful,’ but we are here to hear about ‘Rome and the Romans.'” I asked myself why was it so easy to talk about a mosaic of cultures in their own groups while also asking for do’s and don’ts lists for communicating with “the others.”

Everything changed once we exchanged stories. Suddenly, the beauty of diversity became tangible and the focus moved towards practicing perspective change, self-reflection regarding communication skills, and a clear shift from “autopilot modus” towards curiosity and acceptance of differing thinking patterns.

As an intercultural trainer and coach I was overwhelmed—and I experienced my own personal change, as well. I still provided input on doing business and working in teams in countries of my expertise, and I addressed the challenges and rewards of virtual leadership. However, I began to incorporate the experience and knowledge of the participants into my programs much more. Why? Because the narrative approach and various storytelling methods guided me to get to know my participants better, allowing me to better tailor the content to their needs.

Additionally, thanks to the exchange of stories, they got to know one another from a completely new perspective and were willing to share their experiences in an open manner. A setting of psychological safety and an atmosphere of trust were the most wonderful gifts most of us experienced during time spent together sharing stories. Discussions about establishing trust and designing a team charter took on completely new dynamics. When we talked about action plans at the end of the meeting, participants were much more committed to following through, as well as to risk story sharing in their professional contexts and to apply storytelling methods in their daily lives.

I gathered the list of the reasons that storytelling works so well in the intercultural context, and I welcome your ideas to add to my observations.

  • Storytelling allows discovering cultural roots from multiple perspectives.
  • Storytelling offers insights into complexity of multicultural identities.
  • Storytelling supports zooming in and out, i.e., perspective change.
  • Storytelling adds the emotional layer to the cognitive level.
  • Storytelling serves as means of transmitting cultures.
  • Storytelling deals with new stories of belonging.
  • Storytelling initiates change processes.
  • Storytelling moves hearts.

Excellent New Classroom Tool & a Great Read!

Book Cover

We are thrilled to announce that this award-winning volume is newly updated with application questions for each chapter and fully integrates with your Cultural Detective Online subscription! Purchase it now for your classroom or for holiday gifting.

Perception and Deception: A Mind-Opening Journey Across Cultures, 2nd edition, by Joe Lurie, Cross-Cultural Communications Trainer, Speaker and Emeritus Executive Director of UC Berkeley’s International House

What do your experiences tell you when you’re in line behind a bald man: Is he a militant? A monk? A punk? A neo-Nazi?… Or perhaps a cancer patient?

With YouTube, tweets and fake news instantly crossing cultures without context in this time of globalization, it’s essential to understand the actual meanings and intentions behind words, images and actions that seem abnormal or provocative. In line, online and off-line, we’re meeting many more “strangers.” There’s new wisdom in the Lebanese proverb: “Every stranger is a blind man.” And so, we face an urgency to teach students and professionals far more about other cultures and give them the intercultural skills to navigate globalization’s turbulent waters. That’s why, in collaboration with Cultural Detective, I’ve greatly expanded the first award-winning edition of Perception And Deception, A Mind-Opening Journey Across Cultures.

Think globalization is bringing us closer together? Think again. With refugees crossing cultures without preparation on either side, the dangers of intercultural miscommunication are intensifying. Why do many refugees traumatized by violence find Western “talk therapy” alienating? As a Syrian refugee confided, “I can’t share my painful, humiliating stories with a stranger.” A Sudanese refugee was diagnosed “psychotic” because she seemed to be talking to herself; her Boston psychiatrist was unaware that in her world, conversing with ancestors is normal. Some French see a Muslim woman in a burkina—a full body suit—as oppressed or as a potential terrorist. Yet the woman considers her burkini liberating, because she can swim modestly. Recently, a UC Berkeley student with a Spanish last name was snidely asked when she’d return to Mexico. Her angered response, “I’m from Kansas and I don’t speak Spanish.”

To enable use of the well-received stories in the first edition as springboards for developing intercultural competence, I’ve added a broad array of interactive questions and activities at the end of each chapter in this expanded new edition, as well as a brand new chapter, “Globalization and its Disconnects—Convergence Without Context.” It focuses in large part on the spiraling misunderstandings across cultures, especially in the worlds of refugees, religion, and responses to technology.

To better cope with the disrupting forces of globalization, each chapters’ questions and activities are designed to develop and heighten cultural self-awareness and sensitivity to others, among students, individuals and groups of all backgrounds and professions. Some of the included interactive, personalized activities are available for those who take advantage of Cultural Detective‘s superb, research-based, internationally tested online platform providing access to nearly 70 packages of rich intercultural material: Cultural Detective Online; other questions are useful on their own, without a subscription.

Below is a two-minute video recorded at the Commonwealth Club of California, introducing the first edition:

May the new edition’s stories and interactive activities addressing the disrupting forces of globalization and migration offer positive paths for engaging with difference without fear and by seeing with new eyes!

For further information and reviews about the book, or to order it from Amazon, visit PerceptionAndDeception.com; and to learn more about Cultural Detective’s anytime, anywhere intercultural competence development toolbox and virtual coach visit: www.CulturalDetective.com/cdonline.

Book Review: How They Made it in America

Fiona's bookSeven success values and the immigrant women who cultivated them by Fiona Citkin, due to publish in December 2018 by a Simon & Schuster affiliate

How They Made it in America is a welcome dose of reality amidst a very worrisome worldwide rise in nationalism and xenophobia. With 40.4 million foreign-born people living in the USA—one in every eight residents—this book is enormously important and timely, providing an inside look at the personal journeys of 18 women from five continents who emigrated to the USA.

The women interviewed represent all socio-economic origins, from some who grew up as daughters of government officials and business leaders, to those born into poverty, and everything in between. Some chose to emigrate; others’ lives depended upon doing so. Each has made her mark in disciplines as diverse as technology, development, business, education, journalism, and the arts; most of them are also philanthropists and community volunteers. The author’s choice of these specific women provides a broad and deep spectrum of experience in the book’s quick-reading 314 pages.

There are over one million foreign-born women business owners in the USA—that’s 13% of all women-owned firms in the country. This book offers an understanding of how starting a new life overseas not only changed these immigrant women themselves, but the economy and community as a whole—locally, nationally, and internationally. One woman’s impact comes from starting a company that has annual revenues of $3 billion, another developed a brand now sold at 10,000 stores in 68 countries, and another is changing the world through her micro-lending organization. We see how some immigrant women struggle to regain the status they had at home, while others begin on the ground floor and work their way up step-by-step.

Interview subjects include such well-known women as Chilean-born Isabel Allende and Ivana Trump, originally from the Czech Republic, to women I’d never heard of like social entrepreneur Alfa Demmellash from Ethiopia or Weili Dai from China, the only female co-founder of a major semiconductor company. By the end of the book most any US American reader will feel blessed to have such talented immigrants in our country!

We learn what these women love about the USA, what brought them in the first place, and what keeps them proudly living there. We gain insight about the effect immigration has on their relationships with those who stayed behind, with the children they birth in their new home, and with their American friends and colleagues. We hear about their struggles—from language, accents, and schoolyard bullying to the professional glass ceiling, assertiveness, and risk taking. Plus, we are privy to their hard-earned advice for others like them.

The author, Fiona Citkin, writes that she and her husband made the decision to immigrate because they wanted their 16-year-old daughter to “grow up in a country where she could fulfill her potential through her own efforts—not because of bribery, conformism, or her parents’ connections” (p. 7). Fiona’s first-hand experience informs the book deeply; she’s an immigrant who has had success as an academic, a corporate employee and executive, and an entrepreneur. “My own struggles in America have helped me understand what skills people need to develop in order to succeed in this U.S.—and the special set of challenges faced by immigrant women” (p. 8).

The book is divided into three parts, with two-thirds of it comprised of interviews with the women. From these interviews, Fiona distills seven “success values” that are explained in a second section, and the book concludes with an “Achiever’s Handbook” offered as a guidebook for immigrants wanting to succeed in the USA. Included is a Foreword by Cultural Detective extraordinaire George Simons and an Introduction by Carlos Cortés. The author has certainly done her research; the volume includes 15 pages of footnotes for those who wish to learn more.

Of particular interest and value to me was how the various women describe their blended culture experience. I most definitely wish I could share a copy of Cultural Detective Blended Culture with each of these women, individually and as a group! Most of the interviewees came across as “constructive marginals”—a term used to describe multicultural individuals who have integrated the positive aspects of their various cultural backgrounds into their identities.

  • “I am an eternal transplant… My roots would have dried up by now had they not been nourished by the rich magma of the past,” states Isabel Allende (Chile).
  • Verónica Montes (Mexico) tells us, “I had to reinvent my cultural practices in a different social and cultural context, and in that sense, I have consciously selected those practices that I find more significant and relevant to me. It is like becoming an orphan and needing to make your own cultural framework.” She sees herself as incorporating the best of American traits into Mexican culture, thereby enriching her world.
  • Alfa Demmellash (Ethiopia) shares with us a frequent theme among the 18 women: “I consider myself a global citizen residing in America.”
  • “Immigrants end up being hybrids with two hearts; two countries they love; two languages; and two cultures” is Ani Palacios McBride (Perú)’s take on the subject.
  • Raegan Moya-Jones (Australia) relates, “My children will be culturally richer for having parents from Australia and Chile. Life and work are all becoming more global; this is nothing but a good thing for me personally and for my children.” Her proudest achievement, like mine, is raising “respectful, unbiased, globally-minded children.”
  • Rohini Anand (India), tells us of her blended culture experience: “The U.S. is home, not India. I’m comfortable with my cultural mix and can navigate cultures comfortably. I love the sense of the extended Indian community and an associated support structure. If my family were here, it could change the whole dynamic for me.”

A couple of the interviewees, however, either shared more deeply and realistically, or perhaps have not yet found a way to make peace with the various facets of their multicultural selves. In the intercultural literature, this is called being an “encapsulated marginal.”

  • Irmgard Lafrentz (Germany), like most others, has felt her traditional values change since moving to the U.S. “I feel more American [than German], but as I get older, I long for more belonging somewhere. I am rooted neither here nor in Germany. I am not sure whether it’s possible to become totally integrated, and if it’s an emotional or intellectual issue. There is a social identity that unites all immigrants, regardless of country of origin.”
  • Elena Gogokhove (Russia), “My Russian brain does the speaking with my Russian friends and sometimes my daughter. My English brain takes over when it comes to writing. I write only in English. Like a spy, I live with two identities, American and Russian—two selves perpetually crossing swords over the split inside me. There is no bridge between the two lives.” Unlike most of the interviewees who discussed themselves as changing drastically after emigrating, Elena says, “Moving to America failed to make me a different person… Russia, like a virus, has settled in my blood and hitched a ride across the ocean.”

While references to feminism in each of the interviews are interesting, they aren’t very well-connected to anything larger and feel a bit out of place. That said, this is an interesting and remarkable work that offers valuable insight into the creativity and perseverance needed to be a successful woman immigrant in the USA. How They Made it in America would be a terrific holiday gift for friends and family, and for any immigrants you might wish to help. And, of course, the best gift of all would be to combine the book with a subscription to Cultural Detective Online!