You have asked for this. Repeatedly. “Help us get out of the snow, cold, and grayness of winter” for some terrific intercultural professional development. A Cultural Detective Facilitator Certification Workshop will be held January 16-18, 2020, in my hometown for the past 12 years—Mazatlán, México.
Mazatlán is home to gorgeous tropical colonial architecture, world-class seafood, dozens of miles of pristine beaches, a seven-mile oceanfront promenade, an historic lighthouse with crystal bridge, and some of Latin America’s best opera, ballet, and modern dance. Located at the mouth of the Sea of Cortés, you can watch whales doing acrobatics, dolphins and manta rays jumping, huge colonies of tropical birds, and witness some of the world’s most dramatic sunsets. Mazatlecos or “salty feet” (patasaladas) are some of the most outgoing, friendly, and inclusive people you will ever meet. Click on any photo to enlarge it or view a slideshow.
I rarely facilitate these workshops, but I will this time, and I hope you’ll join me to learn more about two of my favorite things: Cultural Detective and Mazatlán. Certifications are highly interactive; this one will include a project in the community to enable attendees to get to know a bit of local culture and gain a feel for its people. In addition, we will have optional morning and evening activities to make the most of the location.
Cultural Detective is one of only two process-based intercultural competence development methods, and the only one available online for ongoing learning. Groups and teams improve their ability to collaborate by working together to debrief their own real experiences and sharing their Personal Values Lenses.
These workshops get rave reviews from both highly experienced professionals and those new to the intercultural field:
- “Cultural Detective has changed my programs from a ‘deliverer of information’ focus to that of discovery, with less pressure on myself and participants.”
- “Better than a master intercultural workshop! Facilitator exuded training experience and intercultural expertise.”
- “Cultural Detective has become the backbone, the design core, of almost everything I do.”
- “Cultural Detective is so versatile: it’s useful for a variety of purposes and it can be used in so many ways. It’s broadened and deepened my repertoire of effectiveness.”
- “Cultural Detective has enabled me to resolve counter-productive conflicts between co-workers much more effectively.”
- “Cultural Detective is a wonderful tool! It will help any team to work better as a team.”
- “Cultural Detective is indescribably valuable in providing directions and methodology to stimulate intercultural awareness and competence.”
- “Cultural Detective helps me to be a better manager of my employees. It helps make my company attractive to a younger and more diverse workforce.”
- “Cultural Detective helps me not to be so quick to get angry or criticize. It has made me much more productive.”
Clients have shown us that regular on-the-job use of Cultural Detective improves scores on the Intercultural Development Inventory (IDI); one client report its staff gained two stages in just four months! Customers also tell us that use of Cultural Detective increases their bottom line:
- One client directly attributed a 30% increase in customer satisfaction to Cultural Detective.
- Dozens of consultants have reported sales increases as their clients continue using their subscriptions to Cultural Detective Online and then ask the consultant back for further in-depth training, consulting and coaching.
Our workshop will begin on Thursday evening from 5 – 8pm for a welcome reception and workshop. This will allow you to fly in that day, take a walk on the beach, and soak in some sunshine before joining us for sunset. Both Friday and Saturday we will meet from 9am – 5pm, and will conclude the program on Saturday with a no-host dinner and night on the town. You may fly out at your leisure on Sunday or plan to stay longer for a holiday.
Our venue is a charming smaller resort hotel right on the prime beach in the Golden Zone—Las Flores Beach Resort. Single rooms have two full size beds for 1755 pesos/night (about US$92); suites also have two beds, a guaranteed ocean view, sitting room, kitchenette, and terrace for 2539 pesos/night (about US$134). There are numerous less expensive options as well as more luxurious lodging if you prefer.
Register now to secure your early-bird reduced rate. Click here for more information, call +1-913-902-0243, or email Greg or Dianne at email@example.com. We look forward to working with you, and thank you for all you do to promote much-needed intercultural competence in this world of ours!
I recently had the chance to use EPIC (Essential Practice for Intercultural Competence) for the first time with a group of people who train student leaders in a university setting. There were several surprises along the way… all of them good!
- Reasonably quick prep to put together a quality training event—The structure of the EPIC process, which brings together both Cultural Detectiveand Personal Leadership methods,made it possible to plan a quality training event in a short amount of time. It saved me hours of work and was a breeze to facilitate!
- It was helpful to have the EPIC experience to look back on when going over IDI results after the training—This particular group had asked each member to take the Intercultural Development Inventory (IDI) prior to the EPIC training. As I met with individuals to go over their IDI results following the training, I found that having the common EPIC experience to look back on provided many concrete examples that I could use to illustrated ideas that are sometimes difficult for people to grasp. Concepts like the limitations of Minimization and the value of working towards Acceptance were far easier to explain because moving through the EPIC process so clearly and tangibly demonstrated both.
- EPIC worked well with people at all levels—Because I had IDI results on the group before doing the EPIC training, I had some sense of people’s abilities prior to meeting with them. Participants in the group ranged from Denial to Acceptance. It can be difficult to plan an event for a group that has such a wide range of abilities. I was pleased to find that everyone in the group was engaged and interested throughout the training.
- EPIC was fun and eye-opening—The two most frequent comments I received on the EPIC training in the weeks following were that it was both fun and eye-opening. The training challenged the participants, caused them to see both themselves and cultural others in new ways, and inspired them to press on to learn more. And all the while, they were having fun!
I expect to use EPIC frequently in the year ahead. It’s a great tool to have in the box!
“An analysis and summary … of common trends for a new set of skills and competencies necessary for success in the twenty-first century, studied by policy-making institutions like UNESCO, by education institutions like the British Council, by multinational corporations like IBM and Google, and by influencer organisations like LinkedIn and the World Economic Forum.”
Entitled “After Cultural Literacy: New Models of Intercultural Competency for Life and Work in a VUCA (Volatile, Uncertain, Complex, Ambiguous) World”, the article is published in Educational Review, 2019. It is a must-read for any organization desiring to educate and train capable leaders, workers, citizens, and community members, as well as for interculturalists and diversity, equity, and inclusion practitioners who seek to build the business case for the work we do. Whether you work in education, business, or in the public sector, with refugees, migration or teams, in economic development or sustainability, this article will prove useful.
“Even a brief analysis of global tendencies – as increased international interconnectedness, the rapid rate of urbanisation, technological advances, increased migration, and the devastation of natural resources – makes it evident that labour markets are increasingly demanding workers with advanced skills. Workplace changes, the transnational movement of refugees, economic migrants, professional and expert service providers, and student exchange programmes created a strong and urgent need for people to learn to live together in this diverse world. Consequently, cultural literacy has come into sharper focus.”
I am proud that the Cultural Detective project has made a huge contribution to the development of intercultural competence in this world of ours. The learning that authors gain while writing their Cultural Detective packages in collaboration with our staff and five to six teams of other-culture authors, and the transformation that the method and materials create with the guidance and facilitation of our expert and dedicated community of practitioners, truly astound me. I’ve always said that products are like children, they take on lives of their own, and Cultural Detective is no exception; it is used in places and ways I could never have imagined, by people I’m proud to work with, and with results that help bridge the polarized divides in contemporary society. This article by Elena Shliakhovchuk, a member of our distinguished authoring team, shows what a fine mind and a determined heart can do to make a difference. Below I will provide a few quotes from her treatise, in hopes that it will pique your curiosity to read the article in full and continue your learning.
The Business Case for Cultural Literacy
(And the use of Cultural Detective, which is proven to develop these competencies.)
- “The spread of literacy in the world and the inclusion of the ability to create, consume and communicate different materials associated with various contexts in the modern understanding of literacy, inclines us to be cooperative and more tolerant to a different other. Harvard psychologist Pinker links widespread literacy to the reduction in people’s “taste for cruelty” and the widening of the circle of tolerance towards others, thus empowering ‘the empathy escalator’.” (2011 Pinker, S. (2011). The better angels of our nature: Why violence has declined. New York, NY: Viking.
- “Cultural literacy has begun to be seen as a “modus operandi” (Ochoa, McDonald, & Monk, 2016 García Ochoa, G., McDonald, S., & Monk, N. (2016). Embedding cultural literacy in higher education: A new approach. Intercultural Education, 27(6), 546–559. ) that “highlights communication, comparison and critique, bringing ideas together in an interdisciplinary and international collaboration” (Segal, Kancewicz-Hoffman, Landfester, 2013 Segal, N., Kancewicz-Hoffman, N., & Landfester, U. (2013). Cultural literacy in Europe today (Vol. January). , p. 4). Furthermore, Cultural Literacy is claimed to have the same implications as Opportunity Cost in economics and “can be applied and verified through everyday experience, in any and every context” (Ochoa et al., 2016).
- “Similarly, Rosen argues that management and technology alone will not give economies supremacy, but populations will also need to be culturally literate, “Culture is no longer an obstacle to be overcome. Rather, it is a critical lever for competitive advantage”. He postulates that tomorrow’s leaders will strive to be culturally wise by appreciating similarities and differences between peoples, companies, and countries; and they will know that superficial understanding negatively impacts businesses (Rosen, 2000Rosen, R. (2000). Global literacies: Lessons on business leadership and national cultures: a landmark study of CEOs from 28 countries (1st ed.). Simon & Schuster.).”
- “UNESCO Global Citizenship Education (2014 Global Citizenship Education: an emerging perspective; Technical Consultation on Global Citizenship Education. (2014). ) and the UNESCO “The Education 2030. Incheon Declaration Framework for Action” (2016 Incheon declaration framework for action for the implementation of sustainable development goal 4 ensure inclusive and equitable quality education and promote lifelong learning opportunities for all.) underline the importance of citizenship education and the empowerment of citizens to resolve global challenges and to contribute to a peaceful, inclusive and tolerant world. UNESCO’s “The Hangzhou Declaration Placing Culture at the Heart of Sustainable Development Policies” (2013 UNESCO. The Hangzhou declaration placing culture at the heart of sustainable development policies. ) emphasises that cultural literacy is an integral part of quality education and plays a vital role in the promotion of inclusive and unbiased societies.”
Recent Leading Research on Cultural Literacy
“Over the last decade, reputable institutions… have been analysing the skill set required for a successful specialist in the twenty-first century, concluding that intercultural skills are in high demand.
- Oxford Economics, 2012 Oxford Economics. (2012). Global Talent 2021. How the new geography of talent will transform human resource strategies. Executive summary. .
- British Council, 2013 British Council. (2013). Culture at work. The value of intercultural skills in the workplace.
- World Economic Forum, 2016 World Economic Forum. (2016). New vision for education: Fostering social and emotional learning through technology.
- The latest LinkedIn Workplace Learning Trends Report indicates that soft skills make up the essential skill set that should be cultivated through talent-development programmes. Ninety-two percent of executives name soft skills as equally or more important than technical skills, with 64 percent of responders highlighting the importance of communication skills and 55 percent collaboration skills, confirming that effective communication with others (in its broad meaning) is key to success in the twenty-first century (LinkedIn, 2018 Linkedin, L. co. (2018). Workplace learning & development report 2018 | LinkedIn learning. Retrieved March 21, 2018..
- P21 Partnership for twenty-first Century Learning amongst education, business, community, and government leaders developed P21’s Framework for twenty-first Century Learning to define and summarise the skills and knowledge students required at work, for life and citizenship in the 2020s. The Life and Career Skills category includes Social and Cross-Cultural Skills as required for navigating complicated life and work environments (P21 Framework for 21st Century Learning, 2016 P21 framework for 21st century learning 21st century student outcomes and support systems framework for 21st century learning. (2016). ).
An Updated Model of Cultural Literacy
“Cultural literacy plays an essential role in building social inclusion, promoting economic development, coping with the opportunities and challenges surrounding globalisation and innovation, and fostering sustainability.
Based on the literature reviewed, in order to meet the unique demands of global interconnectedness in a culturally mindful way, the following competencies and skills of the updated cultural literacy model should be cultivated (Figure 3):”
It is worth noting here that regular use of Cultural Detective develops all of these competencies.
Give Elena’s article a read, and then probe more deeply into a couple of the references she links to. You will be glad you did.
For over a decade we have been talking about the fact that developing intercultural competence is a process and a commitment, not a one-shot event. Recently our senior trainer of facilitators, Tatyana Fertelmeyster, interrupted her usual incisive yet humorous social commentary on LinkedIn to share a personal rant:
“I am getting so tired of [the] conversation [that] diversity trainings don’t work! What in the world are we talking about? Antibiotics don’t work! Dah, did you take them twice a day for ten days? No, I took one pill and felt no difference. Or — I took one, felt better, and stopped. And now I am even more sick. Wait — why did a doctor tell you to take antibiotics in the first place? I told him I need to take antibiotics once a year in October. I don’t know why I need to do it and they never make any difference but I still do it. Or — I can’t take antibiotics any more. I have been using them for any kind of health problems for years and now I am allergic to them. Ridiculous, isn’t it? Maybe we first need to define what is a high quality diversity training, what it is and is not good for, who and why should be able to “prescribe” and “administer” that kind of treatment, and how the course of treatment should look depending on the issues and desirable outcomes. The whole process, not a one pill, one time, etc.
I absolutely LOVED this analogy! If bias, injustice, inequity, exclusion, and hate are illness-inducing bacteria, intercultural and diversity competence are antibiotics that can heal society. Yet, there’s a whole lot of garbage out there, and how do we wade through it? As we have frequently discussed on this blog, developing intercultural and equity competencies needs to be done developmentally and sustainably, as with anything in life, and Cultural Detective is a core tool that is proven effective for doing so.
As with any rant by a beloved and respected commentator, a few of the comments were outstandingly salient as well:
- “I have two qualifying comments: 1. Diversity training doesn’t lead to change. People lead to change. No amount of training will change the attitude or behaviour of someone who doesn’t want to change. I know my life will be healthier if I eat less and run more — but I don’t want to change. Diversity training can only raise awareness and try to influence change. Even the best trainer will not make a racist recant their views. 2. A half day/one day/two day training will not create lasting change, but it’s the pattern of 90% of training offered in this area. You attend, have a great time discussing the ways in which diversity matters, you even strategise on what you can do to improve diversity, but you [go] back to your desk to the 200 emails you need to action, the huge task list and the fantastic training slips into oblivion. And I haven’t even started on eLearning yet…. To promote diversity and inclusion agendas, we need to mainstream them. We need to by default consider D&I at every stage of interacting, policy creating, decision making, problem solving, recruiting, firing…….etc. If we consider D&I by default, then attitudes and behaviours will change.”
- “I wonder how many influencers and leaders in business sign up to this training, and also believe in its purpose. Societal change, and change within a business also needs authentic and committed leadership.”
- “When I was young I heard this story: ‘A man heard from someone that faith could move mountains. He had a big mountain near his house that cut out the light — so he decided to try this faith idea. As he went to bed that night he said ‘I have faith that the mountain will be gone in the morning.’ The next day he pulled back the curtains and the mountain was still there. And he said ‘I knew it wouldn’t be gone!’ Many companies sign up for diversity training because they heard it helps business. But, like the man above, they don’t really believe it and don’t fully buy in.”
If you’d like to read the full conversation or join in, here is the link. If you’d like to take your first step towards developing sustainable, meaningful intercultural competence, start with a subscription here.
The award-winning book, Perception And Deception: A Mind-Opening Journey Across Cultures, written by Joe Lurie and published by Cultural Detective, has just been released in its second, revised edition. Each chapter now includes application questions which are great for classroom use, book club discussions, and executive or team development purposes.
Joe Lurie, an extraordinary storyteller who is Executive Director Emeritus of the University of California Berkeley’s International House, will offer a complimentary one-hour webinar full of his trademark stories on Tuesday, 23rd April, 2019, at 9:00 am Los Angeles time. Entitled, Prisoners of Our Prisms: Understanding Sources of Misunderstandings Across Cultures, the webinar will highlight how and why participants perceive and interpret the same image differently and how intercultural stories and activities from the book can be used to heighten self awareness—a fundamental premise for enhancing intercultural skills and insights.
The event is free of charge but registration is required. We look forward to seeing you there!
You may have heard of Ecotonos: A Simulation for Collaborating Across Cultures—you know it’s very well regarded and people highly recommend it. But do you know how it works and why it might be useful to you?
Ecotonos is for people engaged in intercultural affairs—both those who have not had significant experience collaborating in a multicultural context and also for those who wish to analyze and further develop their abilities. Ecotonos can be used with both domestic and international multicultural groups to help participants develop skills and strategies for participating effectively in multicultural environments—for sharing information, making decisions, managing projects, building community, working in and leading teams, resolving conflict, and creating solutions.
Designed to be used with between eight and fifty participants, Ecotonos requires at least ninety minutes to conduct: forty-five minutes for the simulation itself, and another 45 for the debriefing. While this is longer than some simulations, it is an investment well worth making. Rather than just experiencing cultural differences, Ecotonos helps participants learn to observe how they make decisions and solve problems, and helps them develop skills and strategies for working more effectively across differences. The simulation can also be used several times—each time feeling like a different game—so that participants can hone their abilities.
Simulation participants create their own cultures using a set of rule cards provided. Rules are relatively ambiguous, so participants are free to create cultures with which they are comfortable. Following the agreed-upon rules for their culture, participants create a myth symbolizing their culture, often a creation myth. Time is then allowed for participants to become familiar with their new culture (acculturation), before they begin work on the same assigned task (build a bridge, design a neighborhood…) or case study within their own cultural group. Shortly thereafter, the groups mix (according to a prearranged plan) and participants continue their work—while maintaining their own cultural rules and behaviors. Of course, as in all simulations, the debriefing is the most important part of the activity, as that is where we make sense of what we have experienced—where the learning occurs. Ecotonos‘ debriefing is unique in that learners chart, graph or draw the process they used, an extremely powerful method that reveals how cultural traits and values were utilized or ignored, how information was shared and decisions were made.
Ecotonos is an extremely rich simulation because participants engage in a dynamic experience that vividly illustrates the strengths and limits of collaboration across cultures. It can be played multiple times with the same group for developmental learning since there is no “trick” to the game; this enables participants to practice and improve their collaborative abilities; a different task or case study can be used each time Ecotonos is conducted, along with different rule cards, which makes each play a unique experience.
In 2015, in a study published in The International Journal of Human Resource Management (Vol. 26, No. 15, pages 1995-2014) by Joost JLE Bücker and Hubert Korzilius, the researchers found that “Ecotonos increases the ability to reflect on cross-cultural interactions, and stimulates interest in intercultural behavior and practicing cross-cultural relevant behavior.”
Ecotonos comes with an instruction manual (facilitator guide), cultural name buttons, 30 sets of rule cards, three case studies and three team tasks—all in a small, hard plastic case for easy transport. The detailed and extensive facilitator guide includes set-up, process, and debrief instructions to complete the simulation in two hours; explanation of the intercultural theory inherent in the simulation; full instructions for using the various handouts on intercultural collaboration; and sections on adapting Ecotonos to a variety of cultures and situations.
One of the best aspects of Ecotonos is that it’s so affordable. You can have hundreds of executives or students play this simulation for years, sharing it between departments, for the one-time investment of US$249. Want to know more? Please contact Cultural Detective via email or telephone +1-913-901-0243, or order it via our website. Together with your help we can build the intercultural competence that is so sorely lacking in our world today!
We are delighted to share the news of a newly published volume of collective knowledge from SIETAR Europa (Society for Intercultural Education, Training and Research): the Intercultural Training Toolkit: Activities for Developing Intercultural Competence for Virtual and Face-to-face Teams.
“Inspired by many discussions in the SIETAR network, the idea of publishing a collection of SIETAR intercultural training tools came to light. …our intention was to create a consolidated resource of SIETAR members’ favourite and most effective tools and methodologies” according to the book’s editors. They continue:
“Every moment in a training setting is an opportunity for those in the room to reflect on and develop their own intercultural competencies. How we learn about navigating culture is shaped by our professions, travels, and personal interests. With this publication we want to support your learning environment by publishing selected go-to training activities from SIETARians for virtual or face-to-face teams that integrate modern technologies and emerging practice styles with materials and instructions.”
This practical, useful collection of 29 activities is organized into three sections:
- Opening and Warm-up Activities
- Feedback & Debriefing Activities
- Teambuilding Activities
Two of the Teambuilding Activities are authored by Dianne Hofner Saphiere and explore ways to effectively use Cultural Detective. The first provides step-by-step instructions on how to use stories and critical incidents to explore and bridge cultural differences,. The second focuses on developing and using Personal Values Lenses as a method of increasing cultural self-awareness, teaming and collaboration.
The Intercultural Training Toolkit is available as a very reasonably priced ebook via Amazon; hard copies are currently available via Books on Demand or in mainland Europe through national amazon.com sites. We hope you will take the opportunity to check out this new collection of ready-to-use intercultural training activities.
Hansen, Elisabeth/Torkler, Ann-Kristin/Covarrubias Venegas, Barbara (eds.): Intercultural Training Tool Kit: Activities for Developing Intercultural Competence for Virtual and Face-to-face Teams, SIETAR Europa Intercultural Book Series, 2018. 76 pages. ISBN 9783752810073.
We are extremely proud and excited to announce the debut of a new package in our series: Cultural Detective Ukraine, written by Olga Collin and Elena Shliakhovchuk.
Below is a blog post written by them, introducing this terrific new package.
What do you think of when someone mentions Ukraine? Beautiful women? Bread basket? Chernobyl? Formerly part of the USSR? Conflict with Russia? Those who are fortunate to have traveled to Ukraine would most likely add a few more descriptors: the country is huge (largest one in Europe), diverse in landscape and culture, and the greenest capital of Europe.
Those who know Ukrainians would likely say they are warm and hospitable (once you get to know them), resourceful, proud of their ethnicity and heritage, well-educated and hard-working. Ukrainian food is delicious and the country is rich in history. But to truly understand Ukraine and its people one has to look deeper.
Recently we were presented with the task of describing the Ukraine that is less known to the world. How can people most effectively get to know and partner with Ukrainians? What secrets are hiding behind the stereotypical ideas? What discoveries can one make going off the beaten path? What could we write that would set Ukraine apart? Thus began our proud authorship of Cultural Detective Ukraine, the newest entry in the esteemed series.
“My Ukrainian team always has a plan A, B, C, D and…. E”
—French plant manager working in Ukraine
Well, here are just a few things to begin with: Ukraine became independent in 1991 but people understood the true meaning of the word in its fullest only in 2014 after the Revolution of Dignity. Our previous belief in one strong charismatic leader who would come and save the country is fading away, with people adopting a brand-new mentality of volunteering and actively participating in all aspects of community life.
A highly educated, hard-working population with an extreme level of adaptability and flexibility make Ukrainians the most-wanted working migrants in the world. In 2018 Poland and Czech Republic eased the rules for working visas for Ukrainians.
Once nicknamed the bread basket of the USSR, Ukraine today is the fourth largest supplier of IT professionals in the world. Resourcefulness and creativity have always been part of the national character, but now these qualities are finding completely new applications. PayPal’s co-founder was born in Ukraine, as were the founders of Grammarly (online grammar-checking), Ugears aka “Ukrainian gears” (3D wooden puzzles of mechanical objects), Kwambio (platform for creating 3D products), People.ai (AI based solutions for managing sales departments), Roopor (live audio-streaming app), Jooble (job search engine), and Effa (eco-friendly toothbrush)—some of the better known Ukrainian start-ups which have attracted millions in investments lately. And Ukrainian companies, such as Sleeper, whose “walking sleepwear” is sold at Barneys and Harrods, or IENKI IENKI, whose puffer jackets are a big hit around the world, are leaving their distinct marks in the seemingly saturated fashion industry.
Ukrainian art life may surprise you, too. The music band Onuka has smashed European charts while the songs of another Ukrainian music band, Daha Braha, are used by David Beckham in his 2018 promotional fashion campaign. The Ukrainian movie “Donbass” received a special prize in Cannes in 2018. The paintings of Anatoly Kryvolap, Arsen Savadov, Vasily Tsagolov and Alexander Roitburd cost thousands of dollars at auctions of Sotheby’s and Phillips.
Ukraine is modern, green, and full of history and adventure! Its biggest asset are people who work hard to create the future to which they aspire! Come and discover the new Ukraine for yourself! And be sure to make the most of your experience by using Cultural Detective Ukraine, now live in your Cultural Detective Online subscription!
Register now to learn to use Cultural Detective’s robust and personally customized online system to improve intercultural competence in your communities, organizations and teams—bridging the issues that polarize our societies and leveraging differences as assets.
We have two upcoming workshops, one in San Diego USA in October and the other in Vienna AUSTRIA in November. Proceeds from both events will support the respective SIETAR (Society for Intercultural Education, Training and Research) organizations. You will leave the workshop with a developmentally-sound set of tools in your hands and the knowledge and skill to use them. You will form meaningful, long-lasting relationships with leading professionals. And, as a certified facilitator, you will receive a 10% discount when you license our printed materials, a listing on our website, and one-month access to Cultural Detective Online.
Click on the link to learn more or secure your seat now.