Latin America and Its Place in World Life

3958-90321696-F367-EA4B-1108-B433EB1D3BCD.jpg_850This post, authored by Dianne and Fernando Parrado, was originally published on the ICI blog on April 6, 2016. Información en español.

Latin America is assuming its rightful place in the global arena, not only as a leading economy, but also as a model for innovative social movements.

This largest region in the world has long been admired for sharing its powerful music, dance, literature, visual art—and the only world heritage cuisine. Latin America has taken a key leadership role in exploring innovative solutions for restructuring societal inequity and promoting responsible development and the sustainable use of natural resources. Many of these efforts are based on popular, direct-democratic movements, including indigenous social movements.

However, the outstanding features of Latin America culture continue to be a sense of timelessness, an emphasis on the worth of personality, and an instinctive protest against the idea that success in business and the accumulation of wealth are superior to the acquisition of culture. Eleven Latin American nations include multiculturalism and multilingualism in their constitutions, and an additional four recognize indigenous rights.

The average Latin American thinks differently about such fundamental concepts as time, work, success, joy, truth, and beauty. In other words, it is life itself, not its possessions or achievements, that tend to be most worthwhile to Latin Americans. Being what you want to be is generally more important than getting what you want.

The Latin America worldview may hold the answers to many of the issues facing our world today, including climate change. Yet Latin America has often been culturally misunderstood. Important Latin American values such as communalism, expressiveness, celebration, and indigenous respect for the earth are frequently under-appreciated.

While often viewed as a single market with a shared language, religion, history, and culture, it is actually home to hundreds of languages and ethnicities, and diverse histories, geographies, economies, and political systems.

Latinos abroad bring perspectives and insights that can be used to generate innovative solutions and create vibrant, cohesive communities. As group orientation breaks down in various cultures worldwide, we must ask: Are we making the most of Latino talent? What do we need to do to be interculturally competent with members of the Latino diaspora?

We very much look forward to having you join us for this highly experiential workshop where we will explore the richness, complexity, irony, and promise of the hundreds of cultures that comprise Latin America. Taught by both of us, the workshop is called “Latin America and Its Place in World Life,” and it will take place July 13-15, 2016, during the 40th annual Summer Institute for Intercultural Communication.

During the workshop we will look backward: what Latin America looked like during the height of the Incan, Mayan and Aztec civilizations, what the conquista and the slave trade meant for the region, the gifts of resources and talent the region has provided, and how such history and heritage affects life in the region today. We will look at the present: how do people from different ethnicities, socio-economic levels and geographic areas communicate and collaborate, and how can we work and live with them more effectively? Finally, we will also look forward: what are some of the unique experiences and insights that Latin America has to share with the world, and what we can learn from Latin America to enrich our view of life?

Those of you who enroll in the workshop will receive a one-month subscription to the Cultural Detective Online, so you can use this resource during the workshop and have time afterwards to continue your learning at your convenience.

SIIC is one of the world’s premier venues for networking with and learning from professionals in the fields of intercultural communication and diversity. We trust you’ll join us for this annual learning opportunity! Click here to register for Session 1, Workshop 6, Latin America and Its Place in World Life.

The SAGE Encyclopedia of Intercultural Competence

P1280469I’ve been intending to write this post for a long time. Back in early 2012, longtime esteemed colleague Janet Bennett called me to ask a favor. I knew she was editing a new Encyclopedia of Intercultural Competence, a volume that should be in every serious library, so I was curious what she might ask of me. I was thrilled to hear that she wanted me to write an entry on “Creativity in Intercultural Training.”

Decades ago, colleagues would make fun of me for bringing into my training room yarn, masks, clay, scissors, colored paper, and glue. They swore to me that business people, executives in particular, did not like “crafts.” They would see us listening to music, moving, making human sculptures or films, and again swore that business people, especially executives, did not want to get so “creative.” Most of them were still lecturing or, perhaps, using critical incidents or cultural assimilator quizzes. While they wrote books, I created simulations and games. We all have our differing gifts.

The reason I felt so much passion about whole-body learning is that we all know intercultural competence involves our full selves: our mind, body and spirit, our emotions, brains, and hands. When entering a new place, we need to be able to hold onto our self esteem while letting go of what we “know” to be true. That involves super-human levels of wisdom, intuition, and flexibility. It involves “Super Learning,” and reinventing ourselves in a newer, more interculturally capable, edition. It involves creativity.

Things have obviously changed in our field in the intervening years. When Janet asked me to author the creativity entry for the Encyclopedia, I felt acknowledged for that uphill battle from so long ago. She instructed me that the entry would have to be short (five pages), as there would be over 300 entries total.

I very much enjoyed writing the piece, and am incredibly appreciative of my good friend Barbara Kappler, Assistant Dean, GPS Global Programs and Strategy, UMN Twin Cities at the University of Minnesota. She is perhaps the absolute best facilitator of intercultural learning I know, and she kindly reviewed and commented on my draft before I submitted the final version.

I highly recommend you purchase the complete two-volume encyclopedia, published by Sage in 2015, or ask your librarian to add it to their collection. The publishers have given me permission to share my three entries, however, so here is the link for you to read Intercultural Training Creativity.

Below is what Sage says about the full volume:

In 1980, SAGE published Geert Hofstede’s Culture’s Consequences. It opens with a quote from Blaise Pascal: “There are truths on this side of the Pyrenees that are falsehoods on the other.” The book became a classic—one of the most cited sources in the Social Science Citation Index—and subsequently appeared in a second edition in 2001. This new SAGE Encyclopedia of Intercultural Competence picks up on themes explored in that book.

Cultural competence refers to the set of attitudes, practices, and policies that enables a person or agency to work well with people from differing cultural groups. Other related terms include cultural sensitivity, transcultural skills, diversity competence, and multicultural expertise. What defines a culture? What barriers might block successful communication between individuals or agencies of differing cultures? How can those barriers be understood and navigated to enhance intercultural communication and understanding? These questions and more are explained within the pages of this new reference work.

Key Features:

  • 300 to 350 entries organized in A-to-Z fashion in two volumes
  • Signed entries that conclude with Cross-References and Suggestions for Further Readings
  • Thematic “Reader’s Guide” in the front matter grouping  related entries by broad topic areas
  • Chronology that provides a historical perspective of the development of cultural competence as a discrete field of study
  • Resources appendix and a comprehensive Index

The SAGE Encyclopedia of Intercultural Competence is an authoritative and rigorous source on intercultural competence and related issues, making it a must-have reference for all academic libraries.

Announcing Our New Website!

new website 2We are thrilled to be able to announce the launch of our new and improved website!

Thanks to your commitment to building intercultural competence in our world, Cultural Detective has been privileged to grow. We now have over 70 packages in the series, 140+ authors worldwide, and are available via online subscription or licensed PDF.

Our original website grew with our community. It was like an old, beloved house, onto which new rooms have been added as the family grows. After so much adding on, light switches become hard to find, as do links to the information you might desire on the website.

Our new website is fast, easy to navigate, and easy to use. I want to very much thank our IT team, Rajat and Mahasweta, who made all the magic happen! It is no overstatement to say we could not have done it without you. Over the years, you both have become invaluable members of the Cultural Detective team. I also want to thank staff members Greg Webb and Kathryn Stillings, who helped me enormously, by uploading data, editing text, and providing feedback on design and functionality. We are blessed with talented people on this team!

I am confident we will find bugs and errors in the upcoming weeks, and we appreciate your help letting us know if you find any so we can correct them. Thank you!

website 3 new website 1

We hope you put this speedier, more organized and engaging website to good use! Now let’s get out there and build some intercultural competence!

Join Us for Some Awesome Professional Development!


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SIIC interns of the “Banana Crew of ’82” including Cultural Detectives Dianne Hofner Saphiere front and center, and Kathryn Stillings, half-standing with the curly hair. Also in the photo are the founders of the Stanford Institute for Intercultural Communication (SIIC): Cliff Clarke (back row, second from left) and King Ming Young (behind Dianne’s head), along with Jack May (back row, far left), administrative assistant.

My initial involvement with SIIC—then the Stanford Institute for Intercultural Communication—was in 1982, as an intern for Michael Paige. It is where I first met Kathryn Stillings, also an intern, who remains a dear friend and plays a crucial role with Cultural Detective. Several years later, the Institute relocated from Stanford University to the Intercultural Communication Institute, Portland, Oregon, keeping its “SIIC” acronym and changing its name to the Summer Institute for Intercultural Communication.

The Institute has been an annual professional touchstone for me in the 34 years since. In 2016 it celebrates its 40th anniversary! Teaching over the years beside such pillars of intercultural communication as Dean Barnlund, Jack Condon, LaRay Barna, and Stella Ting-Toomey, among so many other incredibly talented, passionate souls, and having the privilege to call many of them friends, has been one of my professional life’s most treasured blessings.

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Some SIIC faculty circa 1990: Dean Barnlund, Nessa Lowenthal, George Renwick, Sheila Ramsey, Dianne Hofner Saphiere

This year, I am privileged to repeat a course I first conducted last year with Daniel Cantor Yalowitz, which was a hoot to deliver and extremely well received, called Gaining Gaming Competence: The Meaning is in the Debriefing (Session II A, Workshop 12). It will be a five-day course held July 18-22.

I am also thrilled about a brand-new course that I will be facilitating with Fernando Parrado, entitled Latin America and Its Place in World Life (Session I, Workshop 6), scroll down on the page). Latin America has so very much to offer today’s world, and is so very misunderstood; I cannot wait to work with participants to help develop our understanding of the region and the ways we teach about it. The topic is both timely and crucial.

Dianne_SIIC_FlyerI very much hope you will join me for either or both of these workshops; click here for financial information and a link to the registration page, or download a brochure for printing or sharing: SIIC_Flyer_Dianne. Here is a link to the full SIIC schedule.

Cultural Detective is also working in conjunction with the Intercultural Communication Institute to provide a 2-day facilitator certification workshop. This workshop receives kudos from even the most experienced intercultural trainers and educators. It will be conducted by Tatyana Fertelmeyster, July 23-24, in between SIIC Sessions II and III. We look forward to having you or your group join us! Click here for registration.

Announcing the Fifth Edition of Ecotonos: Build Cross-Cultural Teams!

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Ecotonos: A Simulation for Collaborating Across Cultures is a classic in the intercultural field. It simulates teaming across cultural differences, and thus helps learners practice and refine cross-cultural collaboration skills. It can be played multiple times for developmental learning, since there is no “trick” to the game. Play and debrief require a minimum of 100 minutes, but is so rich that quite a few professors refer back to and pull learning from the Ecotonos experience throughout the entire semester of a course.

First published in 1992, Ecotonos is now in its fifth edition!

I want to thank—immensely—Kathryn Stillings, who headed up the most recent reprinting: from finding sources for the plastic carrying case and the metal culture buttons, to proofreading and managing the printing, and hardest of all, assembling the finished product and getting it shipped off to our fulfillment center. And she claims to have had fun doing it!

The photos below prove that when you purchase Ecotonos you are getting hand-assembled, artisanal quality goods! 😉 Click on any image to view it larger or see a slideshow. Of course, Kathryn took the pictures, so you sadly don’t see her in any of these.

If you don’t use Ecotonos in your classes or trainings, you are missing out on an invaluable tool for developing cross-cultural teaming competence. The game can be reused for years and years; order yours today!

Righting Culinary Injustice

Photo © Johnathan M. Lewis

Photo of Michael W. Twitty © Johnathan M. Lewis

“I challenge you to find anyone in the history of the world who was enslaved and who revolutionized the food, sex lives, religion, dance, music, and aesthetics of the people who enslaved them—like Africans in the Americas did. The man and woman who became enslaved enslaved the palates of those who enslaved them.”
—Michael W. Twitty, food historian

Michael Twitty is aspiring to be the first US Civil War-era Black chef in 150 years. To that end, since 2011 he has researched, written, and, amazingly, performed the day-to-day labor of an enslaved person. Why? “It’s my job, using imagination, body, archeology, ethnography, anything I can, to honor and restore dignity to my ancestors.”

It is important that we not only honor the ancestors but provide a lifeline to contemporary communities and people of color looking for a better life in the new economy, a way out of the health and chronic illness crisis, and a way to reduce the vast food deserts that plague many of our communities. To honor the food past and provide for the food future is “culinary justice.”
—from Michael’s website, Afroculinaria

All over the world, people have lost and are losing proprietorship of their ancestral traditions. As Michael explains, “Spam colonized Oceania, Korean traditions were usurped during the Japanese occupation, there was the pseudo-history of the Columbian Exchange, Native Americans probably exchanged recipes with immigrants as they shivered under small pox blankets and dodged musket balls.” Too many people have no claim over their own heritage, no access to a field of heirloom vegetables that their ancestors brought to a country or a continent.

Maybe you have heard about Michael Twitty. I had not until I read a post by colleague Missy Gluckmann from Melibee Global this morning. Learning from Michael has occupied my entire morning, and I can’t tell you how thrilled and how moved I am by his work and who he is! Bless you, Missy and Michael!

Readers of this blog know that we often write about food (1, 2, 3, 4, 5); it is central to the soul of a culture. We also frequently write about cultural appropriation (1, 2, 3), from fashion to symbols to traditions, how to avoid it, and how to extend power and privilege, credit and honor where they belong—to origins and originators—while also continuing to be generative. Heck, bridging and blending cultures is what Cultural Detective is all about! Building on others’ work while honoring it respectfully and justly is a difficult line to maintain, however, one that requires ongoing dialogue, learning, and adjustment. Living as a gringa in Mexico, I learn more about that “thin line” on a daily basis.

Here in Latin America, where colonization and the appropriation of historic lands remain modern-day concerns, and the switching from heritage to GMO crops breaks my heart and worries many for our future, Michael’s work provides a much-needed vocabulary and conceptual framework. According to Michael, “In a world where oppressed communities worldwide are struggling with food security and economic inequalities, advancing culinary justice is essential to a better and more sustainable future for the global community.”

How does he define some of his terms?

  • Culinary Injustice: “When the descendants of historically oppressed people have no sovereignty over their culinary traditions, and essentially go from a state of sustainable production and ownership to a state of dependency, mal- or under-nutrition and food injustice. It results in feelings of shame for being under history’s boot heel, and puts distance between our past, ourselves and our future. Culinary injustice places originators in a tertiary and passive rather than a primary and active role in the transformation of culinary traditions, and results in fortunes being made for others”—those who oppress, appropriate, or innovate unjustly.
  • Culinary Justice: “Respect for truth and honesty in telling the stories and traditions of the oppressed. Reconciliation not blame, hope not guilt, the power of working together not avoiding one another. Ensuring that children of color have access to the land, ecosystems, clean water and legal protections to grow the heirloom crops and heritage breed animals of their ancestors. This results in a greater connection to nature, spirit, and our ancestors. Culinary justice enables the oppressed to become entrepreneurs, producers and providers by using their unique cultural heritage, and lifts communities out of poverty.”

Bridging Cultures via Culinary Traditions

Michael himself is a Blended Culture person, both African-American and Jewish, among, no doubt, many other identities. How does he bridge cultures? Again, in his words, “Food is extremely culturally connected and inherently economic and political. It is a proving ground for racial reconciliation and healing and dialogue. The responsible exploration of the Southern food heritage demands that the cooks of colonial, federal era and antebellum kitchens and enslaved people’s cabins be honored for their unique role in giving the Southland her mother cuisine.”

Think about this a minute. Here’s a culinary historian who has dedicated his life to reclaiming the Black culinary heritage of the Americas, especially in the US South. How do you think he might feel about someone, like, say, Paula Deen, celebrity chef and doyenne of Southern comfort food, who, when you think about it, has made a fortune off adapting (or appropriating) African-American recipes and traditions? In fact, Michael named one of his projects “The Southern Discomfort Tour,” to help us redefine how we think about what is commonly referred to as “Southern comfort food.”

Again, in Michael’s words, “I invited Paula Deen to dinner, at a plantation, to engage her as a cousin, not a combatant. The Cooking Gene seeks to connect the whole of the Southern food family—with cousins near and far—by drawing all of us into the story of how we got here and where we are going. There is power in food traditions for bridging the pseudo-boundaries of race.”

Bravo!

Michael talks about “identity cooking,” which relates directly to the Blended Culture that we as Cultural Detectives talk about. He tells us, “Identity cooking isn’t about fusion; rather it’s how we construct complex identities and then express them through how we eat. Very few people in the modern West eat one cuisine or live within one culinary construct. Being Kosher/Soul is about melding the histories, tastes, flavors, and diasporic wisdom of being Black and being Jewish. Both cultures express many of their cultural and spiritual values through the plate, and Kosher/Soul is about that ongoing journey.”

He talks about the Americas as “a culinary cornucopia unknown anywhere else in the world, where foods from Africa, the Americas, Eurasia, the Middle East and Southeast Asia met. Cooks from modern-day Ghana, Angola and Nigeria perhaps exchanged recipes with each other in their new Afro-Creole pidgeon English,” and here, paraphrasing him, sharing with one another how they adapt their ingredient list to the plants and herbs available in the Americas, as well as the palates of their new owners. “What results is not like anything they have cooked before, but is the essential truth of all of the parts.”

Remember when I told you that modern science is proving that memory is biological, that it crosses generations? Michael Twitty, with his one-man mission to reclaim African-American culinary heritage, recently found out through DNA testing that he his paternal ancestors were the Akan of modern-day Ghana. The Akan language, called Twi, has a word and an Adinkra symbol called sankofa. Sankofa means that we must go back and reclaim our past in order to move forward! You tell me Michael isn’t doing what his ancestors, and his genes, tell him needs to be done! Inside each of us, indeed, is a piece of the puzzle, an answer to the challenges facing our world!

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The Akindra symbol for sankofa

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Akindra bird symbol for sankofa

Personal Learning (or Reframing) Points

What are some of the key points I learned, or reframed, from Michael Twitty this morning? Most of the below is verbatim from Michael via his videos on the internet.

  1. African slaves were not unskilled labor. They were brought to the Americas for their skills, to help build nations. They knew how to grow rice and cotton from West Africa, and brought it to the USA. We brought over 20 different African crops and animals to the Americas on slave ships. They brought their ability to cook. Post-slavery, they were the first generation of caterers in America, culinary aristocracy, cooking for the White House, embassies, highest society. Yet our children don’t know that!
  2. “Yam yam” is a Wolof word, the word enslaved women used when caring for white children in the big house, encouraging them to eat her food. Look in the dictionary under “yummy”: “origin unknown”? Black people!
  3. As new generations were born in the USA, kids’ palates changed. They don’t like guts, which of course contained the spirit, the soul, the essence of the animal that was sacrificed to feed us. We began to lose the mystical, the mythological, the metaphysical, and the magical… Those chitlins (small intestine): they contain the soul, that’s why it’s called soul food!
  4. Enslaved cooks from Central West Africa used spirituals to time their cooking; there were no clocks. To roast the meat, bake the bread… they’d reference the number of times they could sing the song before the food would be done.
  5. Rice in South Carolina made 10 out of the first 12 millionaires, all of whom were involved in the Declaration of Independence and the Constitution. It took only two seasons to make the rice planters of Charleston millionaires. Charleston Gold Rice sells for $14/bag today, yet not one black person owns a rice field in Charleston. That’s food injustice.
  6. It’s important to respect and revive the culinary knowledge of the oppressed. It takes guts to insist that the chef act as a keeper of tradition, an advocate of memory, of ecological integrity, of ethnographic and historical respect, with contemporary awareness and a sense of urgency to acknowledge debt. Culinary reconciliation will lead to healing and a better life.

I’m sure you’d love to see Michael in action. Below is a video of an 18-minute presentation he gave to MAD, a Danish non-profit.

If you have heard Michael speak or, better yet, eaten some of his food, please let me know about your experience. Bless you, Michael Twitty! Thank you for helping make our world more respectful, equitable and just!

 

 

How Language Can Deceive

PERCEPTION AND DECEPTION COVER FACE 3“We’re all coming to be like each other. While there’s some truth to that, it’s also truth that in coming together so rapidly—with technology, migration across borders—we are unprepared for the contact between people and cultures we know nothing about.”

Joe Lurie recently spoke to a sold-out crowd at the Commonwealth Club of California. In this two-minute excerpt from that presentation, Joe tells the sad story of a woman looking for a job who isn’t hired, at least in part, because of her name.

We’ve published about the importance of names previously on this blog. While Joe and Fadwa’s story is anecdotal, it echoes the experience of thousands of others worldwide. You may recall the widely reported story of José Zamora, who was hired only after he changed the name on his resumé to “Joe.” According to Recruiter magazine:

Job applicants with white names needed to send about 10 resumes to get one callback; those with African-American names needed to send around 15 resumes to get one callback. This would suggest either employer prejudice or employer perception that race signals lower productivity.

The book, Perception and Deception: A Mind Opening Journey Across Cultures, tells hundreds of stories like this one, in an effort to help the reader develop awareness and understanding, so they can then use Cultural Detective to build their skills and competence. If you haven’t yet read the book, be sure to order it now. Better yet, order a copy for Aunt Margret or your Cousin Vinny, too.

Enhance Your Training Design Skills!

thIn two complimentary webinars next week—at times convenient to different world time zones—Cultural Detective Senior Trainer of Facilitators, Tatyana Fertelmeyster, will share her wealth of expertise designing intercultural competence workshops.

This professional development opportunity is aimed at those committed to building understanding, respect and collaboration where they work and live. It requires a basic familiarity with Cultural Detective—you know how the famous Lego children’s toy generally works, and you want to learn how to build really cool projects out of it. Similar to Legos, Cultural Detective provides endless opportunities for creating meaningful and engaging learning in a variety of settings.

Participants will explore ways to build everything from a two-hour training session to a semester-long course, and from a culture-specific learning to a leadership development strategy. Bring your experiences, your curiosity, and your ideas, and let’s play with “Lego” together!

The webinars will take place on September 8th and 9th. The first is scheduled convenient to Asia, Oceania and the Americas. The second should be easy to attend for anyone in Africa, the Americas, Europe or the Middle East.

Sign up now to reserve your place, as seating is limited!

Please email your specific questions prior to the webinar to Tatyana Fertelmeyster at connecting.differences@gmail.com. We look forward to having you join us!

 

Report from the Field: Creating Models Worthy of Emulation

IMG_6315-640x480Many thanks to Benjamin Smith, Ph.D., linguist, intercultural consultant and trainer, and owner of Broad Imagination LLC, for this guest post.

“Recently, I was invited to lead a cultural sensitivity training for a company facing some key human resource challenges. I was given a little background information prior to my arrival, but stopped the director short as he was bringing me up-to-speed in our meeting, in order to be able to gather information during the needs assessment without preconceived notions.

The printed workbook and facilitator guide that I use to supplement my training is produced by Cultural Detective®, a company with decades of success in the intercultural field. I find that their philosophy dovetails well with mine in that they help me guide users through a process of understanding the “Lenses” through which they see the world.

To accomplish this objective, Cultural Detective® presents Values Lenses—for key cultures such as nationality, gender, spiritual tradition, age or generation, and sexual orientation—as well as Personal Values Lenses.

I feel blessed to have worked with such a remarkable group of individuals who are committed to improving their intercultural communication skills. One of the most important takeaways for me from the training was realizing that obtaining a better understanding of where we come from refines our assessment of others, and sheds a positive light on helping us accurately interpret others’ behavior.

Obtaining a better understanding of where we come from, refines our assessment of others and sheds a positive light on helping us accurately interpret others’ behavior.

My approach to the project included one-on-one interviews with each participant during and at the conclusion of the training. Thanks to valuable advice from more experienced interculturalists, the interviews enabled me to gather useful information—people often reveal things in private that they are reticent to share with a group. These insights informed the content and delivery of the training.

I deliberately engaged my strength of connectedness as I spoke with people individually. The interviews afforded me the opportunity to create a space where I could genuinely listen to participants and tailor the training to their concerns. I typically schedule a follow-up interview after the training to assess what learning has taken place.

In this intimate setting, prior to and after the training, I find that, while people are eager to talk about what everyone else is doing wrong, they are not so quick to admit their own faults. They often overemphasize their exhaustive efforts to resolve intercultural conflicts, and minimize the efforts of their colleagues.

Through appreciative inquiry and inductive listening, I can facilitate peoples’ ability to see the things they were not initially aware of, and shed light on areas where their efforts can be more effective, to gain traction and avoid spinning their wheels. These interviews are powerful supplements to the training itself, enabling participants to apply their learning and develop personal development plans.

I designed several activities for the group sessions during which participants would be able to showcase their cultures and articulate their Personal Values Lens—the glass through which they view the world, colored by the values they embrace.

It was refreshing to see how people listened to and celebrated the cultural traditions shared by others through songs, recipes, and inside family jokes. There were several points when we analyzed family stories that had been passed through the generations, and examined the values those stories contain. It was amazing to see how participants recognized the uniqueness of each individual and what they had to share. It was also a great reminder of how anxious people are to be recognized for their contributions.

It was amazing to see how those present recognized the uniqueness of each individual and what they had to share. It was also a great reminder of how anxious people are to be recognized for their contributions.

Another facet of my company’s approach—Broad Imagination LLC—supported by the Cultural Detective® Model, consists of helping clients develop solutions themselves through a facilitated discussion. A Cultural Detective® session is not a passive chat that is forgotten when we all go home. It requires me, as a facilitator, to be present—to truly listen to and push participants for practical solutions. People tend to skirt difficult topics and slip into euphemisms or clichés as a way of avoiding the “elephant in the room.” I appreciated the courage of those who were willing to name their fears, explore them, and address them publicly.

IMG_6318-640x480Some “aha” moments for trainees in this session included:

  1. Common sense is not the same as cultural sense. What we may consider to be general knowledge or a logical conclusion is not shared by everyone. Knowing that different cultures have a unique perspective on any given cultural encounter helps us open our minds and make room for unexpected conclusions.
  2. All countries do not have the same value for “ethnic exoticness” and, therefore, respect. For example, in the USA, one may appreciate a Mexican flag being displayed in a cubicle, while the display of a Canadian flag might not earn the same appreciation. It is far more common that the more “exotic” and underrepresented the culture, the more interest we take in their displays of nationalism and pride.
  3. It doesn’t matter how much time someone has spent living among other cultures, biases persist and are hard to shake. It is one thing to spend time abroad, and another to make the effort to go outside our comfort zones to truly understand another’s cultural Lens.
  4. Language has a way of revealing lack of trust in an organization. When there is low trust, it does not matter what a person does, it can still touch off our sensibilities. Being offended that someone is speaking an unfamiliar language in our presence may cause us to bristle because we suspect that they are talking about us. It may not be that the language is threatening or that there are unsavory nonverbal cues, rather simply the fact that the language is spoken in a low-trust environment results in a negative spiral of lower trust.
  5. All we can really do is observe behavior. When we seek to explain why someone did something or what their motives were, we are venturing into judgment and assumptions. Assuming the best positive intent behind observed words and actions helps mitigate potential incorrect negative perceptions and opens our mind to collaborative solutions.

The Cultural Detective® Model emphasizes three core competencies: Subjective Culture (understanding ourselves); Cultural Literacy (our ability to understand others); and Building Cultural Bridges (the ability for two or more people to collaborate productively across cultures). These competencies are taught in a variety of ways, but I have found that when learners participate in this discovery of cultural identity through provocative discussions, they overcome their anxieties and find that the issues they once believed to be insurmountable obstacles are really stepping-stones to greater appreciation and collaboration.

I love the fact that this particular client’s mission focused on “creating a positive model.” That is precisely what intercultural training provides. The training that Broad Imagination aims to deliver, and which Cultural Detective® helped accomplish, created a model worthy of emulation, one that will serve as a touch stone for future positive intercultural encounters.

Armed with an appreciation for the rich and unique cultural heritage that each employee brings to the table (representing a plethora of values and cultural influences), participants can now implement specific strategies with their colleagues, and try new approaches to the same situations—with improved results, greater personal satisfaction and increased intercultural confidence.

What is Privilege?

Today a diversity and inclusion colleague I highly respect posted a link to an exercise in which participants line up side-by-side and then take a step back for each type of privilege they have not experienced in their lives. 35 types of privilege are listed in the article, and a short video about it is below. It’s a powerful exercise, filled with potentially transformative learning.

It’s also an exercise that I’ve had several successful people tell me over the years was a traumatic experience for them. Why? Because, experiential learning activities require proper debriefing! The woman in my story was actually told, when she was standing alone at the back of the room, “See how inclusive our company is? Even someone so lacking in privilege can be successful here!” Exactly the opposite of the desired outcome for the exercise!

The meaning we make of our experience is in the debriefing! It takes a skillful facilitator to speak up to a CEO, but ethics and learning require it be done.

Please join Daniel Yalowitz (vice-provost for graduate education at the SIT Graduate Institute) and me for a five-day session at the Summer Institute for Intercultural Communication, “Gaining Gaming Competence: The Meaning is in the Debriefing,” and/or a one-day session, “Gaming Agility: Getting More Out of Our Tools.”

We look forward to seeing you there, and to working with you to build inclusiveness, respect, collaboration and justice in our workplaces and communities!