Le « Bridging » 

I hope you’ll join Catherine Roignan and myself in the heart of Paris on 18 November for this terrific one-day, bilingual workshop! English follows the French.

Atelier le samedi 18 novembre 2017 de 9h30 à 17h30
Hotel Normandy, 7 rue de l’Echelle – 75001 Paris
Animé par Dianne Hofner Saphiere et Catherine Roignan
Organisé par SIETAR France

Le « Bridging » : méthodes et techniques pour faciliter la coopération
au-delà des différences culturelles

Savoir « créer des ponts » entre personnes ou groupes culturellement différents, les mettre en situation et en capacité de communiquer et coopérer de façon efficace : c’est à la fois une nécessité et un but pour de nombreux chefs d’équipe, que ce soit en entreprise, dans les administrations ou les ONG.

Le « bridging » est aussi l’objectif ultime du travail interculturel : si on apprend à remettre sa propre culture en perspective et à se familiariser avec la culture de l’autre, c’est précisément pour parvenir à construire ce pont sur lequel se rencontrer.

Mais comment s’y prend-on concrètement? Comment les managers et les professionnels de la formation et du conseil peuvent-ils favoriser la synergie des efforts et des équipes internationales?

Le Cultural Detective® « Bridging Cultures » capitalise sur l’expertise existant désormais dans ce domaine : compétences, activités, grilles d’analyse, bonnes pratiques pour faire évoluer les esprits et les pratiques, issues d’expériences dans différentes organisations dans le monde.

Dans cet atelier dynamique et participatif, vous apprendrez comment :

  • Renforcer votre capacité personnelle à « faire le pont » avec des personnes différentes de vous
  • Prévenir et surmonter les blocages dans la communication
  • Adapter votre stratégie de « bridging » à des contextes particuliers
  • Identifier des mesures concrètes permettant de faciliter la coopération entre groupes culturellement divers.

Vous serez amenés à expérimenter vous-mêmes plusieurs exercices du Cultural Detective® « Faire le pont entre les cultures », de manière à pouvoir ensuite les transposer dans vos groupes et organisations.

L’atelier sera bilingue, en français et en anglais.

Programme de la journée :

9h30      Qu’est-ce que le « bridging » ? Présentation de la problématique
10h30    Compétence 1 : Identifier son attitude personnelle face au « bridging »
11h30    Pause café
11h40    Compétence 2 : Prévenir et surmonter des blocages de communication
13h         Déjeuner libre
14h15     Compétence 3 : Analyser les contextes d’intervention
16h         Pause café
16h15     Compétence 4 : Identifier des mesures concrètes et adaptées pour créer des
ponts
17h15     Conclusion, retours des participants et pistes pour action.

Registration: http://sietarfrancecongres.com/events/le-bridging-un-atelier-propose-par-dianne-hofner-saphiere-et-catherine-roignan/

Bridging Cultural Differences: Methods and Techniques to Create Cooperation that Leverage Differences

18th November 2017 from 9.30 am to 5.30 pm
Hotel Normandy, 7 rue de l’Echelle – 75001 Paris
Facilitated by Dianne Hofner Saphiere and Catherine Roignan
Organized by SIETAR France

To build a bridge between culturally diverse persons or groups and develop the environment and ability to communicate and cooperate efficiently: that’s both a necessity and a goal of many team leaders in organizations worldwide.

Bridging is also the ultimate goal of any intercultural work: learning to put our own culture in perspective and learn about the other’s cultures is part of the process.

But how to do this concretely? And how can managers and training and consultancy professionals best support the synergy of efforts and teams, so that differences become assets ?

Cultural Detective Bridging Cultures capitalizes on the now-existing expertise of intercultural bridging practices in different organisations around the world. It identifies key competencies, offers activities, grids for analysis and best practices to help mindsets and habits evolve and to create cooperation.

In this dynamic and interactive Cultural Detective®Bridging Cultures workshop you will learn how to:

  • Reinforce your personal ability to communicate and bridge with different people.
  • Prevent and overcome blocking situations.
  • Adapt your bridging strategy to specific contexts.
  • Explore different techniques to foster cooperation between culturally different groups.

This workshop will leverage select exercises from Cultural Detective® Bridging Cultures so that you can replicate them in your work, communities and organizations. You will leave the workshop with practices you can implement immediately as well as extensive handouts.

The workshop will be facilitated bilingually in French and English.

Program of the day :

9.30 am                               What is « bridging » ? Definition and issues at stake
10.30                                    Key Competency 1 : Self-awareness and bridging mindset
11.30                                    Coffee Break
11.40                                    Key Competency 2 : Overcoming blocking situations in
communication
1 pm                                     Open Lunch
2.15 pm                                Key Competency 3 : Contextual analysis
4 pm                                     Coffee Break
4.15                                       Key Competency 4 : Generating bridges
5.15 – 5.30                           Conclusion, feedback and tips for action

Registration: http://sietarfrancecongres.com/events/le-bridging-un-atelier-propose-par-dianne-hofner-saphiere-et-catherine-roignan/

Focus on Responsible Tourism

We greet hundreds of thousands of national and international visitors each year on the west coast of México where I live. For years I have promoted cultural and religious tourism to the State Secretary of Tourism, trying to encourage travelers to get beyond the beer and beaches to experience a bit of the “real Mexico.”

Recently, a colleague in Milan, Maura di Mauro, told me about a special film track she coordinated in May at the SIETAR Europa Congress in Dublin entitled, Focus on Responsible Tourism. She cautioned me about how the culture of Mursi villagers in Ethiopia was changing due to tourism. Thanks to an influx of camera-toting tourists willing to pay for photos, the villagers increasingly exaggerate their traditional practices and even falsely embellish them, to make them more attractive to visitors. She also told me about Chinese tourists descending en masse on a small village in The Netherlands. Many of the Dutch residents welcome the added economic boost such international tourism provides, but there are also downsides to such tourism and, again, changes to the host culture.

Maura got me excited and I can not WAIT to view these two films!

The first documentary Maura told me about is called Framing the Other” by Ilja Kok and Willem Timmers  (25 min, English and Mursi with English subtitles, €445 for the film in an educational package with guide and readings on tourism’s impact).The Mursi tribe lives in the basin of the Omo River in the south of the east African state of Ethiopia. The women are known for placing large plates in their lower lips and wearing enormous, richly decorated earrings. Every year hundreds of Western tourists come to see the unusually adorned natives; posing for camera-toting visitors has become the main source of income for the Mursi. To make more money, they embellish their “costumes” and finery in such a manner that less of their original authentic culture remains. The film contrasts the views of Mursi women and those of Dutch tourists preparing for a meeting. This humorous and at the same time chilling film shows the destructive impact tourism has on traditional communities. The film screening was followed by a Q&A with producer Ilja Kok. A preview follows:

The second film is called Ni Hao Holland: The Chinese are coming” by Willem Timmers (25 min, Mandarin and Dutch with English subtitles, €395 for the film in an educational package with slides and readings on understanding Chinese tourists). This is a documentary about Chinese tourists and their quest for the authentic Dutch experience. Cherry, the main character, has long dreamed of swapping her home city Beijing for the Dutch village Giethoorn. She has heard and read a lot about this mythical place. The day arrives that she and her friend hop on the plane in search of adventure. In the meantime, entrepreneurs from Giethoorn work hard behind the scenes to cater to this “Holland experience.” They want to make the most of the fast-growing flow of Chinese tourists to their village. How is this authenticity created by some and experienced by others? Below is a preview:

Maura also curated a third film for the festival at SIETAR Europa:Holi-days” by Randi Malkin Steinberger (50 min). If you’re interested in tourism and its impact on culture, it looks very worthwhile.
Why do we visit pilgrim’s places, art capitols and tourist’s paradises en masse? Traveling from Jerusalem via Florence to Las Vegas, Steinberger takes the answers to these questions to an increasingly general plane. In Jerusalem (welcoming three million visitors a year) we see tourists visiting the holy places, buying souvenirs, and putting themselves through torments that Jesus Christ once endured. What they are looking for is elucidated in short statements by pilgrims, tour operators, church leaders, guides, scientists, and souvenir vendors. All these opinions put forward a few basic ideas: tourism and commerce overgrow religion, and sacred places and objects give people the feeling that they are part of some higher order. We could look at Florence in the same way, where annually six million tourists drink in the best of Renaissance Art. The street interviews allow the same conclusion as in Jerusalem: people feel dumbfounded and overwhelmed. The countless tourists and the massive trade in souvenirs “have turned the city into a congealed moment in time.” The climax of this film journey is reached in Las Vegas. In this city, 36 million people a year enjoy replicas of famous cities and monuments, cinematic reconstructions of historical moments, spectacular shows, and dazzling gambling palaces. Here, the reality, which people also look for in Jerusalem and Florence, is better and more typical (and even more soulless) than in reality.

Early Bird Rate Closing Soon!

cdfc-grad-5You have two more chances in 2017 to become certified in the use of Cultural Detective. The early-bird rate for the certification in San Diego ends 30th September!

  1. logo-1.jpg
    San Diego, USA, 21-23 October 2017

    Post-conference workshop of the SIETAR USA Conference. Profits benefit SIETAR USA.
    REGISTER OR FIND MORE INFORMATION HERE
  2. logo.jpg
    Vienna, AUSTRIA, 23-25 November 2017

    Sponsored by and with profits benefitting SIETAR Austria, this is a lower price than normal, so take advantage!
    FIND MORE INFORMATION HERE
    REGISTER VIA SIETAR AUSTRIA

Below are some comments from participants in previous Certification Workshops:

  • “Excellent, customizable tools will help me effectively address and restore my clients’ problems.”
  • Cultural Detective helps me be a better manager.”
  • “This will assist me greatly in building partnerships in other organizations and with newly arrived communities.”
  • “We will roll Cultural Detective out across the organization to develop a shared model and language for leveraging our differences.”
  • “A teachable model that is a simple approach to a complex subject.”
  • “This helps me to better work with some co-workers and not be so quick to get angry or criticize, which is rarely productive.”
  • Cultural Detective provides the structure and process for the deliberate intent required to understand others from their point of view and collaborate with them.”
  • CD helps me see a clearer picture and find resolutions when I’m dealing with complex, sensitive issues.”
  • Cultural Detective is an excellent conflict resolution tool.”
  • CD has given me a greater understanding of the way people tick and the tools to recognize them. It’s a way to handle issues that makes sense!”
  • “I will use Cultural Detective with our international students as well as during our department training. It changes mindsets.”
  • Cultural Detective opens doorways to more effective design and learning.”
  • CD transforms team productivity.”

We very much look forward to having you join us and to helping us develop intercultural competence for enhanced respect, understanding, collaboration and justice in this world!

Free and Effective Intercultural Assessment Instruments

The Freebies page of our website contains a plethora of downloads and resources we hope you’ll use. Today I’d like to focus your attention on one small portion of that page: Assessment Instruments.

There are, fortunately, loads of terrific intercultural assessment instruments on the market today. The instruments that we share do not compete with those but, rather, fill a different niche. There are just four of them, but they are important, IMHO.

  1. First, and most important, is the Diversity Collegium’s Global Diversity and Inclusion Benchmarks. With contributions from 95 Expert Panelists including me, this complimentary download is a tremendous resource for any organization or community aiming to improve the quality and caliber of its diversity and inclusion.
  2. Second, but also of great interest to our community, are the two Cultural Detective Competence Assessments. These tools are still in beta-testing and require your use and refinement, please! If you use Cultural Detective and would like to conduct pre- and post-tests to verify how well your learners have integrated the methodology into their daily thoughts and habits, give these instruments a go. And be sure to provide us your feedback and improvements/refinements!
  3. The final assessment tool is a quiz on world maps. It could be useful in training, or for your personal professional development. Maps obviously reflect the world views of their creators, and this quiz is aimed to help users realize that.

There are loads of other complimentary resources available from our site. Please put them to good and frequent use! Together we can make a difference, promoting respect, collaboration, innovation and justice.

Become a Certified Facilitator

Register now to learn to use Cultural Detective’s robust and personally customized online system to improve intercultural competence in your communities, organizations and teams—bridging the issues that polarize our societies and leveraging differences as assets.

We have two upcoming workshops, one in San Diego USA in October and the other in Vienna AUSTRIA in November. Proceeds from both events will support the respective SIETAR (Society for Intercultural Education, Training and Research) organizations. You will leave the workshop with a developmentally-sound set of tools in your hands and the knowledge and skill to use them. You will form meaningful, long-lasting relationships with leading professionals. And, as a certified facilitator, you will receive a 10% discount when you license our printed materials, a listing on our website, and one-month access to Cultural Detective Online.

Below is the flyer from SIETAR Austria, and following that is a video from SIETAR USA:

CD Vienna 2017 p1CD Vienna 2017 p2

Click on the link to learn more or secure your seat now.

Complimentary Resources

Last month I shared with you the newest page on our website, a list of some of the Free Resources we are eager to have you use. In that post I focused on Tools for Training and Education.

In this second installment, I’d like to focus on the resources we have to help you reflect on the approaches you take and the biases inherent in them. You’ll find them in the section entitled, Resources and Articles, and they include:

  1. A terrific piece written by Peter Isackson called “Beyond Cultural Dimensions.” Dimensions of culture are superb tools for understanding and comparing cultures using universal categories. They also, as does any tool, have downsides. Peter discusses both. If this topic is of interest, you may also want to register for our complimentary webinar, “How is Cultural Detective Different from Other Intercultural Tools?
  2. A brilliant article by Cultural Detective Malaysia co-author Asma Abdullah, “Indigenous Contributions to Global Management.”
  3. Links to a series of articles on food, language and values, including Chinese, French and Japanese. Perhaps you’d like to add one of your food fetish languages to the mix? Send your article to us and we’ll consider it!
  4. The inside scoop on “Tiger Moms,” written by the co-author of Cultural Detective South Korea, Eun Young Kim.
  5. Free downloads of several (expensive) journal articles, including:
    1. Productive Behaviors of Global Business Teams from the International Journal of Intercultural Relations
    2. Three entries in the SAGE Encyclopedia for Intercultural Competence

Please use these complimentary resources frequently and well, so that together we can develop intercultural competence in our organizations and communities, thereby building respect, understanding, collaboration and justice!

Free Resources, all in one place

Freebies.jpgCultural Detective is very committed to building respect, collaboration, equity and justice in our world by developing intercultural competence. To that end, we publish extremely effective and affordable materials, we conduct an extensive series of free webinars, and we frequently share activities, designs and resources on this blog.

In order to make it easier for members of our community to access these complimentary resources, we’ve done our best to gather most of them into one place: the “Freebies” section of our website. Gathering all of them is rather untenable, as we’ve been giving stuff away since 2004, but if you find something on our sites that you feel deserves a listing in the Freebies section, please let us know.

I plan to do a series of blog posts about this new page, and I’ll start at the bottom, Tools for Training and Education. There you will find some truly incredible things.

  1. The Four Phase Model for Task Accomplishment in multicultural teams, taken from the classic Ecotonos: A Simulation for Collaborating Across Cultures. It provides a proven model for using differences as assets that combines well with and supplements your use of Cultural Detective.
    There are an additional three articles on ways to use Ecotonos in various settings, including in a business class, for conflict resolution, and in a science laboratory.
  2. A terrific article by one of the intercultural field’s most respected researcher/practitioners, Jackie Wasilewski, titled “Collide-o-culture or Kaleid-o-culture? GPS for Human Beings.” If you haven’t read it, you should.
  3. An article written by Barbara F. Schaetti, Heather Robinson, and myself on our go-to approach for developing sustainable intercultural ability, EPIC: Essential Practice for Intercultural Competence.
  4. Powerpoint slides and information on Interculturalidad in Latin America, and how it compares to similar concepts in North America, Europe and Asia, written by Adriana Medina-López-Portillo.
  5. Link to download a terrific learning game on the refugee and migrant experience, developed by Caritas France and called “On the Road with Migrants.” The game is available in French, English, German, Greek, Italian, and very soon in Portuguese and Spanish.

I am proud of the generosity of our team of authors and our community of certified facilitators and users, to help us make these tools available to all of you. Please use them frequently and well. Together we can promote respect, understanding, collaboration and justice!

Latin America and Its Place in World Life

3958-90321696-F367-EA4B-1108-B433EB1D3BCD.jpg_850This post, authored by Dianne and Fernando Parrado, was originally published on the ICI blog on April 6, 2016. Información en español.

Latin America is assuming its rightful place in the global arena, not only as a leading economy, but also as a model for innovative social movements.

This largest region in the world has long been admired for sharing its powerful music, dance, literature, visual art—and the only world heritage cuisine. Latin America has taken a key leadership role in exploring innovative solutions for restructuring societal inequity and promoting responsible development and the sustainable use of natural resources. Many of these efforts are based on popular, direct-democratic movements, including indigenous social movements.

However, the outstanding features of Latin America culture continue to be a sense of timelessness, an emphasis on the worth of personality, and an instinctive protest against the idea that success in business and the accumulation of wealth are superior to the acquisition of culture. Eleven Latin American nations include multiculturalism and multilingualism in their constitutions, and an additional four recognize indigenous rights.

The average Latin American thinks differently about such fundamental concepts as time, work, success, joy, truth, and beauty. In other words, it is life itself, not its possessions or achievements, that tend to be most worthwhile to Latin Americans. Being what you want to be is generally more important than getting what you want.

The Latin America worldview may hold the answers to many of the issues facing our world today, including climate change. Yet Latin America has often been culturally misunderstood. Important Latin American values such as communalism, expressiveness, celebration, and indigenous respect for the earth are frequently under-appreciated.

While often viewed as a single market with a shared language, religion, history, and culture, it is actually home to hundreds of languages and ethnicities, and diverse histories, geographies, economies, and political systems.

Latinos abroad bring perspectives and insights that can be used to generate innovative solutions and create vibrant, cohesive communities. As group orientation breaks down in various cultures worldwide, we must ask: Are we making the most of Latino talent? What do we need to do to be interculturally competent with members of the Latino diaspora?

We very much look forward to having you join us for this highly experiential workshop where we will explore the richness, complexity, irony, and promise of the hundreds of cultures that comprise Latin America. Taught by both of us, the workshop is called “Latin America and Its Place in World Life,” and it will take place July 13-15, 2016, during the 40th annual Summer Institute for Intercultural Communication.

During the workshop we will look backward: what Latin America looked like during the height of the Incan, Mayan and Aztec civilizations, what the conquista and the slave trade meant for the region, the gifts of resources and talent the region has provided, and how such history and heritage affects life in the region today. We will look at the present: how do people from different ethnicities, socio-economic levels and geographic areas communicate and collaborate, and how can we work and live with them more effectively? Finally, we will also look forward: what are some of the unique experiences and insights that Latin America has to share with the world, and what we can learn from Latin America to enrich our view of life?

Those of you who enroll in the workshop will receive a one-month subscription to the Cultural Detective Online, so you can use this resource during the workshop and have time afterwards to continue your learning at your convenience.

SIIC is one of the world’s premier venues for networking with and learning from professionals in the fields of intercultural communication and diversity. We trust you’ll join us for this annual learning opportunity! Click here to register for Session 1, Workshop 6, Latin America and Its Place in World Life.

The SAGE Encyclopedia of Intercultural Competence

P1280469I’ve been intending to write this post for a long time. Back in early 2012, longtime esteemed colleague Janet Bennett called me to ask a favor. I knew she was editing a new Encyclopedia of Intercultural Competence, a volume that should be in every serious library, so I was curious what she might ask of me. I was thrilled to hear that she wanted me to write an entry on “Creativity in Intercultural Training.”

Decades ago, colleagues would make fun of me for bringing into my training room yarn, masks, clay, scissors, colored paper, and glue. They swore to me that business people, executives in particular, did not like “crafts.” They would see us listening to music, moving, making human sculptures or films, and again swore that business people, especially executives, did not want to get so “creative.” Most of them were still lecturing or, perhaps, using critical incidents or cultural assimilator quizzes. While they wrote books, I created simulations and games. We all have our differing gifts.

The reason I felt so much passion about whole-body learning is that we all know intercultural competence involves our full selves: our mind, body and spirit, our emotions, brains, and hands. When entering a new place, we need to be able to hold onto our self esteem while letting go of what we “know” to be true. That involves super-human levels of wisdom, intuition, and flexibility. It involves “Super Learning,” and reinventing ourselves in a newer, more interculturally capable, edition. It involves creativity.

Things have obviously changed in our field in the intervening years. When Janet asked me to author the creativity entry for the Encyclopedia, I felt acknowledged for that uphill battle from so long ago. She instructed me that the entry would have to be short (five pages), as there would be over 300 entries total.

I very much enjoyed writing the piece, and am incredibly appreciative of my good friend Barbara Kappler, Assistant Dean, GPS Global Programs and Strategy, UMN Twin Cities at the University of Minnesota. She is perhaps the absolute best facilitator of intercultural learning I know, and she kindly reviewed and commented on my draft before I submitted the final version.

I highly recommend you purchase the complete two-volume encyclopedia, published by Sage in 2015, or ask your librarian to add it to their collection. The publishers have given me permission to share my three entries, however, so here is the link for you to read Intercultural Training Creativity.

Below is what Sage says about the full volume:

In 1980, SAGE published Geert Hofstede’s Culture’s Consequences. It opens with a quote from Blaise Pascal: “There are truths on this side of the Pyrenees that are falsehoods on the other.” The book became a classic—one of the most cited sources in the Social Science Citation Index—and subsequently appeared in a second edition in 2001. This new SAGE Encyclopedia of Intercultural Competence picks up on themes explored in that book.

Cultural competence refers to the set of attitudes, practices, and policies that enables a person or agency to work well with people from differing cultural groups. Other related terms include cultural sensitivity, transcultural skills, diversity competence, and multicultural expertise. What defines a culture? What barriers might block successful communication between individuals or agencies of differing cultures? How can those barriers be understood and navigated to enhance intercultural communication and understanding? These questions and more are explained within the pages of this new reference work.

Key Features:

  • 300 to 350 entries organized in A-to-Z fashion in two volumes
  • Signed entries that conclude with Cross-References and Suggestions for Further Readings
  • Thematic “Reader’s Guide” in the front matter grouping  related entries by broad topic areas
  • Chronology that provides a historical perspective of the development of cultural competence as a discrete field of study
  • Resources appendix and a comprehensive Index

The SAGE Encyclopedia of Intercultural Competence is an authoritative and rigorous source on intercultural competence and related issues, making it a must-have reference for all academic libraries.

Announcing Our New Website!

new website 2We are thrilled to be able to announce the launch of our new and improved website!

Thanks to your commitment to building intercultural competence in our world, Cultural Detective has been privileged to grow. We now have over 70 packages in the series, 140+ authors worldwide, and are available via online subscription or licensed PDF.

Our original website grew with our community. It was like an old, beloved house, onto which new rooms have been added as the family grows. After so much adding on, light switches become hard to find, as do links to the information you might desire on the website.

Our new website is fast, easy to navigate, and easy to use. I want to very much thank our IT team, Rajat and Mahasweta, who made all the magic happen! It is no overstatement to say we could not have done it without you. Over the years, you both have become invaluable members of the Cultural Detective team. I also want to thank staff members Greg Webb and Kathryn Stillings, who helped me enormously, by uploading data, editing text, and providing feedback on design and functionality. We are blessed with talented people on this team!

I am confident we will find bugs and errors in the upcoming weeks, and we appreciate your help letting us know if you find any so we can correct them. Thank you!

website 3 new website 1

We hope you put this speedier, more organized and engaging website to good use! Now let’s get out there and build some intercultural competence!