Migrants Moving History: Excellent Short Film

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Image from the Daily Mail

 

“Europe faces an interesting set of immigration challenges and opportunities: Demographic pressures as many European societies age, a lively and at times tense policy and political debate over questions of identity and immigrant integration, and a unique policy environment that has knit 28 European countries together with regards to the management of outer borders, asylum, and other immigration-related topics.”
—Migration Policy Institute

Do you know that Germany has become the world’s second-largest destination for migrants, according to the OECD? Are you interested in the migrant experience? Multicultural identity? Do you work with people in transition? Are you particularly concerned with the challenges surrounding the changing demographics in Europe?  Have you considered what a future might look like if we weren’t quite so limited by nation-state thinking?

Then you definitely want to watch this terrific 23-minute movie, Migrants Moving History: Narratives of diversity in Europe, made with Hauptstadtkulturfonds out of Berlin. Even if you have seen it before, it is well worth your while. Though it was first aired back in 2008, the interviewees’ reflections on where they “belong,” on “betweenness,” on the differences between cultural and linguistic identity, and the benefits of multiculturalism, are thought-provoking; the video serves as a great starting point for discussion.

As one interviewee says, “Everyone gains from multiculturalism. We need an open discussion about how societies can better facilitate that.” It got me to thinking: which societies in the world proudly define themselves as immigrant societies, as multicultural? How did they get there? And how can we get more members of more societies thinking and feeling that way?

Let us know how you use Cultural Detective to make the most of multiculturalism where you live or work!

The Nasty (and Noble) Truth about Culture Shock

—And Ten Tips for Alleviating It (from our “Oldies but Goodies” series)

PolicemanThe Nasty Truth

I’ve behaved badly. It’s true, and I’m admitting it. Very publicly.

There was the time a police officer in Japan told me to move, and I stood my ground, passive-aggressively, staring him down, daring him to remove me.

There was the time at my son’s school here in Mexico, when I refused to go into a private office, insisting on talking (loudly) in the public lobby, because I was so very upset at the runaround the staff was giving me, and tired of being (privately) shut down.

Both of these were very culturally inappropriate. Heck, they were inappropriate by the standards of my birth culture! I behaved badly. I lost face. I upset others. I looked like a fool. I was ineffective. Why?

You could say these experiences reflect a lack of emotional maturity; despite my age I still have loads of growing to do. The case I’d like to make in this post, however, is that the stress of culture shock causes many people to do things we would never do in our home cultures, in a milieu with which we are intimately familiar and generally comfortable.

The Noble Truth

There are good things about this sort of “acting out.” Such meltdowns enable us to define and preserve our sense of self, identify our core values, realize how stressed we really are, so we can take care of ourselves and try to restore our equilibrium. Culture shock is also an indicator that we are indeed growing, stretching, challenging ourselves to get out of our comfort zone, and trying to adapt to new and different ways of being in the world. Thus, it is a highly worthwhile venture!

In the free download that accompanies this post, you will see a page titled, “Level of Acculturation.” This is one of those “Oldies but Goodies” that we occasionally release. Originally written back in 1989, the arrow on the page illustrates two polar extremes: the expat who makes great efforts not to acculturate, living instead much as s/he would at home; and on the other end, the expat who “goes native,” adapting to the local culture in every possible way. The key point of this piece of training material was to advise expats to try to strike a balance, to manage the polarity between the two extremes. It is important to maintain home-country connections for sanity and respite, and to build host-country connections in order to learn, grow, adapt, and fully experience one’s new home.

Please do not misunderstand me; I am most definitely not advocating behaving badly! I am, however, saying that such bad behavior happens all too frequently. The nasty truth is that inappropriate behavior, due at least in part to culture shock, is a fact of expat life that is all too often brushed under the rug. We refuse to talk about it. We may pretend it doesn’t happen, that it only happens to others, or we try to forget it did happen. We blame it on lack of competence. Of course we lack competence—we are learning and adapting to a culture that is new to us. And, it takes super-human levels of self esteem and emotional composure to navigate cultural adaptation without ever going over the edge, at least a bit.

Photo credit: Shelley Xia, USC

Photo credit: Shelley Xia, USC

What Is Culture Shock?

Culture shock is a continual, gnawing sense that things are not quite right. It is more appropriately called “cultural fatigue” or “identity crisis”: we become confused about how to accomplish our goals, and thus we start to feel powerless, to question our abilities, and lose self-esteem.

Culture shock does not result from a specific event or series of events. It does not strike suddenly or have a single principal cause. It comes, instead, from the experience of encountering ways of doing, organizing, perceiving, or valuing things that are different from ours. On some levels, this threatens our basic, unconscious belief that our encultured customs, assumptions, values, and behaviors are “right.” Culture shock is cumulative, building up slowly from a series of small events that may be difficult to identify or recognize.

General fatigue and exhaustion, susceptibility to illness, moodiness, headaches or upset stomach, weight gain or loss, irritability, restlessness, withdrawal, hostility—all of these can be signs of culture shock. A more extensive list of such symptoms is in the free download, which you are most welcome to use as our gift to you. Our only request is that you, of course, maintain the copyright information and url on the materials.

One of my friends and mentors, Bob (L. Robert) Kohls, explained the causes of culture shock in his 1984 book, Survival Kit for Overseas Living:

  • Being cut off from the cultural cues and known patterns with which your are familiar, especially the subtle, indirect ways you normally have of expressing feelings. All the nuance and shades of meaning that you understand instinctively and use to make your life comprehensible are suddenly taken from you.
  • Living and/or working over an extended period of time in a situation that is ambiguous.
  • Having your own values (which you had heretofore considered as absolutes) brought into question—which yanks your moral rug out from under you.
  • Being continually put into positions in which you are expected to function with maximum skill and speed, but where the cultural “rules” have not been adequately explained.

The W-Curve and Stages of Cultural Adjustment

Culture shock has often been introduced over the decades by using a curved line representing experience over time, either a “U-Curve” or a “W-Curve”—a sample graphic entitled “Stages of Cultural Adjustment” is included in the download accompanying this post. The idea of such curves is that our emotions go up and down as we adapt to a new home. First, we adjust superficially: learning our way around town, learning how to shop, cook, socialize, etc. Then, at some point, we are confronted with values differences that challenge us on very deep levels: a new and cherished friend seems to stab us in the back, or a work project we were confident would succeed crashes and burns, and we may have no clue why. At this point many expats return home (often at one year to eighteen months into the sojourn, according to many trainers), while others navigate their way through the challenges of shock to attain some level of ongoing effectiveness and adjustment to their new home. The U-Curve and W-Curve can be helpful learning tools, but research repeatedly shows they do not reflect reality. Actual expat experience is not nearly so neat, nor tidy, nor linear.

Kate Berardo, co-author of Cultural Detective Self Discovery and Cultural Detective Bridging Cultures, did a review of the literature on this topic, and offers a process approach for managing culture shock, which Cultural Detective first published back in 2010. Be sure to check it out if you haven’t read it, and know that these traditional models have been debunked; continuing to use them should be an informed choice.

Factors Influencing the Degree of Culture Shock

Nobody is immune to culture shock. The degree of culture shock that individuals experience varies, and can be influenced by a number of factors such as:

  1. Pre-departure expectations: Are they realistic, or overly positive or negative?
  2. Degree of change in environment, customs, language and values.
  3. Degree of personal commitment to the move.
  4. Amount of knowledge about the host culture.
  5. Flexibility: How adaptable is the individual by nature or experience?
  6. Emotional stability.
  7. Level of emotional support in new environment.
  8. Economic security.
  9. Availability of mental health services and support groups.
  10. Availability of tension relievers: How accessible are recreational facilities? Is it possible to pursue hobbies or other interests?
  11. Availability of worthwhile work.
  12. Acceptance of different values and beliefs.
  13. Ability to tolerate ambiguity: Is the individual able to tolerate situations that are unpredictable, puzzling or frustrating?
  14. Ability to be a learner: Is the individual curious about the new environment and open to learning about it?

As interculturalists, and those who work with international sojourners, I think it’s time we face up to the nasty truth: culture shock is real—it happens. And, despite the toll it takes on our relationships and our dignity, it presents an opportunity for growth and learning that we should take advantage of.

In looking through the incidents in our Cultural Detective series, most of them represent people managing their work in the best way they know how. All parties in the story have good intentions, but due to cultural differences they miscommunicate or work at odds to one another. In a small minority of our critical incidents, however, we see someone who is suffering from culture shock. They do or say something that, most probably, they would never do under more comfortable or familiar circumstances. They are probably tired, due to linguistic and cultural fatigue. They have suffered repeated blows to their self confidence: the educated adult that they are only knows enough to act with a child’s effectiveness in the new culture.

cultureshockTyttiBraysyHow Do We Manage Culture Shock?
And How Do We Deal With Those Going Through It?
(the key that’s never talked about)

Our goal is not to avoid difference and ambiguity, but, rather, to learn to bridge differences and harness them as assets. And, we want to help our colleagues, family members, employees and students while they are experiencing culture shock. How can we best do that? The free download accompanying this post provides you ten “Tips for Alleviating Culture Shock”, including such things as getting sufficient rest, reading in your native language, and cultivating a support network. Subscribing to and regularly using Cultural Detective Online will help you process your emotions and make sense of your experiences, using them as learning and development opportunities.

Another tool included in the download is a set of three worksheets on identity (“The Impact of Cross-Cultural Experience on Identity”). The first urges you to reflect on the identity you hold in various spheres of life and ways of being in your home culture(s). For example, how do you define your competence, what is your communication style, how does your occupation affect your identity, and how do you define and maintain your health? The second worksheet then asks you to reflect on how those same things might change when you relocate. The third sheet is useful for reflection before you finish your sojourn and return home. These worksheets are another tool for thinking about life transitions, differing contexts, workplaces and friendships, and how we and those around us change during our sojourns abroad.

Another key person in my early professional formation was Dr. Dean Barnlund. He taught me so much and, more importantly perhaps, inspired me. Dean focused on intercultural interaction and included art and photography in his approach, which resonated with me on so many levels. One very small piece of his work is a set of values continua that he assembled together with Kluckhohn and Morgan. I honestly can not remember if these were published in a book or shared with me in person, and my internet searches have not pointed me to their origin, either. I do know that I’ve always had their names on the bottom as originators of the tool, so the work comes from them. I see them as the precursors to the many dimensions of culture models in use in the intercultural field today. I used these continua for years to help teach people about basic cultural differences, to help expats reflect on what might be welcome changes for them, and what they might find challenging. I share it with you in the attached download (“Cultural Values Checklist”).

The final piece of material in the free download is “Culture as an Onion Skin.” I no longer use this metaphor, preferring instead the Personal Values Lens from the Cultural Detective Self Discovery. My chief concern with the onion-skin metaphor is that, when you peel back the many layers of an onion, nothing is left inside! If that lack of fit doesn’t bother you so much, the usefulness of the onion-skin worksheet is to help us think about our core values. What are the things that in life that are really important to me? I can note those that are near and dear, guarded closely, never to be negotiated, in the central portion of the onion. Then, I have other values that I still hold tightly, that are very important to me, but that are more amenable to situational variance. Those I can note on the outer layers of the onion.

Come on, be truthful now. Share with us one of your “I behaved badly” stories, and a bit about the journey you were on when it happened! Help us take the nasty truth out of the closet and into the light of day, so we can learn from it. Did the experience make you stronger? A better Cultural Detective? How did you learn to navigate your way through it?

cultureshockThis was reposted in the Velvet Ashes’ Culture Shock link-up. If the topic interests you, be sure to visit some of the other great posts, from other blogs, that are linked-up there.

Great Culture-Crossers I Have Known (or wish I had!)

image001

Entrance to Woolarac Museum

This is a guest blog post by Carrie Cameron, co-author of Cultural Detective Russia. I assure you I would have been wrangling to get on the guest list for Frank’s annual party! What a mixer those must have been!

What do oil tycoons, American Indians, and bank robbers have in common? I had a chance to find out recently, when I visited the Woolaroc Museum in Bartlesville, Oklahoma, USA. The name “Woolaroc” is composed of the words “woods,” “lakes,” and “rocks.” The museum and surrounding natural park, located in the beautiful hills in the northernmost vestiges of the Ozark Mountains, was a gift to the people from Frank Phillips, the founder of Phillips Petroleum (Phillips 66). The museum is full of extraordinary Indian art and artifacts, as well as cowboy and frontier art and artifacts.

Mr. Phillips was born on a small farm in Nebraska, became a successful businessman, and married the daughter of a bank president. Moving to northern Oklahoma to buy land and drill for oil, he became deeply attached to the countryside, and also close to the Osage tribe living there. He was the first White man adopted into the tribe, a testament to his ability to transcend cultural differences.

He originally built Woolaroc as a personal retreat, to which he invited his wealthy business associates and friends. But perhaps his most remarkable social contribution was to host a grand party once a year to which he invited his business and family friends, his Osage Indian friends, local White settlers and cowboys, local lawmen, and bank robbers and cattle rustlers (who received full amnesty for that day). What a gathering that must have been.image003Phillips’ ability to value the humanity in an extraordinary range of people—rich and poor, White and Native American, businessman and cowboy, and even citizen and outlaw—was exceptional. It reminds us that building cultural bridges is not just about ethnicity or race, but about the many facets that make up our unique identities. Not simply tolerating—but actually thriving—on this kaleidoscope, Mr. Phillips appears to have been a Cultural Detective par excellence!

So Proud of Our Customer!

MSFT_logo_rgb_C-Gray_DMicrosoft India has been a Cultural Detective customer for six years, and both Heather Robinson and I are so very proud of the abilities their staff members have developed to in turn coach and develop their support engineers’ customer service skills. The entire project has been amazing—truly a privilege to be a part of it! I’d like to take this opportunity to share a bit of their “Cultural Effective” story with you.

Microsoft uses Cultural Detective to coach their large enterprise customer support representatives. In the first six months using the tool, they told us they attributed a 30% increase in customer satisfaction to Cultural Detective! Now, five years later, they know Cultural Detective inside and out, and use the CD Method when interacting with both international and domestic customers.

In March of this year Heather again traveled to Bangalore to work with the trainers, to help improve their abilities to coach using Cultural Detective. The approach she used is what we call EPIC: Essential Practice for Intercultural Competence. It is a combination of Cultural Detective, with which Microsoft has been working for five years, and Personal Leadership, which their staff have been working with for the past year or so.

The design was an inspired one. Because Microsoft has experienced facilitators who are also well-versed in Cultural Detective, Heather used these facilitators to get team newcomers up to speed, as well as to facilitate small group breakout sessions. This internal group of facilitators put together the readings, sample interviews and assignments for the three-day training. As is so wonderful when training in India, there were plenty of games, activities and laughter.

As you might imagine, one of the main challenges for the support engineers is knowing how to respond to customers’ emotions. Large enterprises rely on Microsoft products to function in highly customized ways, which often means long days of problem-solving discussions, heightened emotions and frayed nerves. The March training included the learners acting out skits of engineer-customer interactions, videotaping them, and then using the Cultural Detective Worksheet to debrief the contrasting values, and the EPIC approach to discern how to respond most appropriately. We would love to share one or two of those videos with you here, but, of course, they are proprietary.

Instead, let me leave you with a few of the notes scribed in small groups. In case you’re wondering why “Kit Kats” and “Milky Ways,” the participants chose a candy bar and then broke into groups, one of ten techniques you can find in this blog post.

If you or your organization would like to be profiled in an upcoming blog post, we would be happy to talk with you about making that happen. Just let us know. Congratulations to all the Microsoft staff, who are so committed to building intercultural competence in their organization, and to you, the Cultural Detective community, for your efforts on this same journey.

The Mexican Crafts Artist, Pedro Ramirez

A guest blog post by Rossana Miranda Johnston, Tatyana Fertelmeyster and Carrie Cameron

During our recent Cultural Detective Tenth Anniversary meetings and celebrations in Mazatlán, Mexico, some of those attending used a free hour in the program to walk out into the community to conduct short ethnographic studies—to practice their detective skills. Below is a summary of what interested one group. Click here for a link to the instructions for this activity; you are most welcome to adapt them for your own purposes!

Just think how frequently we travel to very different places for work, and how often we don’t take the time to interact with the local people in ways that help us get to know them as people. The same can be said for the beautiful places we travel as tourists. Let’s make a point of practicing our Cultural Detective skills wherever we are, building cross-cultural respect, understanding, and friendship!

TF, CC, RMJ 1 With no specific destination in mind, our group wandered down the street and away from the hotel. Trying to avoid the “tourist traps,” we were delighted to visit a local Mexican crafts store, thanks to the discerning eyes of the Mexican member of our group.

The store featured many types of handmade crafts, most of them displayed by the artist who was on-site working on his/her wares while waiting for a sale. Among the several craftspeople working, we found the artist in the photo, Pedro Ramirez—in a corner of the shop working on a new creation. We watched him as he worked and struck up a conversation.

He told us, “Each piece takes several hours to a few days to be made. It depends on how complex or elaborate they are; each piece is unique.” Over the years, Pedro told us, he had tried making different items, but they didn’t always sell. Now he only makes crosses because they are popular and generally sell any time of the year. Perhaps this reflects the Mexican reverence for the Roman Catholic Church? Many tourists are probably Christian, and crosses are an easily transportable souvenir or gift item. TF, CC, RMJ 2

Pedro has been experimenting with different materials and hardware for the crosses, from old doors to windows and tables. Using mainly recycled materials has a few advantages. For one, raw materials are free—it does, however, take creativity and imagination to see what can be done with what others see as scrap or trash. In addition, using recycled materials appeals to tourists who appreciate seeing materials being reused in the form of art. For some, we surmise, this adds to the attraction and appeal of his crosses.

Pedro was warm, cordial and circular in his verbal description, demonstrating a common tendency in conversation in Mexico—Cantinflísmo (Affable circular communication) as he chatted with us. Our small group did have the advantage of a native Spanish speaker and another member who is fairly fluent. This allowed us to communicate easily and help put Pedro at ease. Once he understood our purpose, he talked more freely with us. He is proud of his work, dignified in his self-presentation, and seemed to exude a sense of Sentirse agusto (feeling good about someone or something). It seemed he was comfortable sharing information because he understood we respected his work and were genuinely interested. Our interaction with him was very pleasant, reflecting a low key effort to Caer bién—to be liked or to like others, being or finding someone pleasant—and it is an integral part of Sentirse agusto.

Meeting and talking with Pedro offered us a small glimpse into the life of an artist dependent on the tourist trade. He offered a good example of the creativity we saw in crafts and art in Mazatlan. Mr. Ramirez’ art and livelihood intertwines two salient Mexican cultural themes impacting personal economics: applying innovation/creativity to traditional religious symbols in order to create vibrant new decorative art pieces. We only wish we had more time to explore and enjoy the visual feast of goods in vibrant colors and rich textures we saw in the shops and among street vendors. Hasta la próxima, or “until next time!”

A Streetscape in Mazatlán

A guest blog post by Carrie Cameron

During our recent Cultural Detective Tenth Anniversary meetings and celebrations in Mazatlán, Mexico, some of those attending used a free hour in the program to walk out into the community to conduct short ethnographic studies—to practice their detective skills. Below is a summary of what interested one group.

Click here for a link to the instructions for this activity; you are most welcome to adapt them for your own purposes! Just think how frequently we travel to very different places for work, and how often we don’t take the time to interact with the local people in ways that help us get to know them as people. The same can be said for the beautiful places we travel as tourists. Let’s make a point of practicing our Cultural Detective skills wherever we are, building cross-cultural respect, understanding, and friendship!

image002The two portals of this private building reflect traces of a couple of Mexican values, and provide a thought-provoking contrast. Located in the Centro Histórico district of Mazatlán, these differing window images on the same building grabbed my attention due to their stark contrast and my reaction to them.

In the eyes of many US Americans, the window on the right has an ornamental grate that is “obviously” there for self-protection. This may be due to the prevailing norm in most historically Anglo communities in the US, where the point is to organize the exteriors of houses, and the land surrounding them, for maximum street appeal—to look nice to the public. With this cultural lens, the iron grating over the window appears forbidding, almost like a jail gate.

Looking inside this window through the bars, however, one sees a lovely interior courtyard. With a different cultural lens, one can appreciate that the beauty is saved for the inhabitants inside rather than displayed outside for the passers-by. This tradition is, of course, very ancient and not specific to Mexico, but is alive and very visible in the Mexican environment. Earlier in the day, we had been on the top of a hotel looking down into the Centro Histórico, and were able to see many other lovely “hidden” gardens surrounded by buildings and/or walls.

In the photo above, the window space on the left, which has been plastered over, has a graffiti-style painting of a whimsical robot-like character, full of bright colors, dynamic angles, and high energy. These sudden and unexpected bursts of playful creativity, color, and often-humorous social commentary, seem to appear frequently on the Mazatlán streetscape.

The Mexican sense of design, decoration, ornamentation, adornment, and use of color and music appear to be a prevalent part of everyday life, even in the poorest neighborhoods or circumstances. On another level, such whimsical images as the one in the graffiti above often convey biting social commentary in an apparently lighthearted and ironic way. Other examples of this are the Día de los Muertos images and figurines, with charmingly dressed skeletons wearing flowered hats, jewelry, dancing shoes, etc.

Investigating Cultural Detective Mexico core values using this image provides many possibilities. The value of Tradición (Tradition) is evidenced in both the old window and the new graffiti. The stability and sense of history provided by the old window is a subtle reminder that the past had value, and remains as the base upon which to build—even to build expression of an artistic nature!

The bright colors of the graffiti echo the traditional colors of clothing, weaving, and handicrafts by many of the indigenous peoples of Mexico. So, in a sense, this newer form of artistic expression has a connection with the past, also.

Another core Mexican value reflected in the photo is that of Posición social (Social position). Peeking through the grate on the window into the garden, one can only imagine its original splendor. The family who built the home had to be of some means, and the house reflects their social position. And now, a street artist has seen the plastered-over window as a canvas on which to display his/her work, a statement of her/his position in society as an artist.

Of course, an interior garden may add to one’s ability to Sentirse agusto (feel good about someone or something) by providing a serene setting in contrast to the outside world. And dare we imagine that the artist also felt good about his/her creation—had a sense of Sentirse agusto upon completion of the work?

Film Review: Emperor

MV5BMjI4OTcwMTY3N15BMl5BanBnXkFtZTcwMTI1MzcxOQ@@._V1_SX214_AL_Our family watched a movie the other night that we all thoroughly enjoyed, and it as such an excellent cross-cultural film!

Emperor tells the supposedly true story of the USA’s decisions about whether or not to try (and hang) Emperor Hirohito after Japan’s surrender at the end of World War II. Since I have always referenced the post-war reconstruction of Japan as “best practice” in ending a war, restoring a nation, and building an alliance (a lay person’s opinion, as politics and the military are in no way my specialties), I found this film particularly enlightening. It is a joint US-Japan production.

Emperor was released in the USA in 2012 and in Japan in 2013, but somehow just made it to my attention here in Mexico. Thank goodness it did! It stars Matthew Fox as Brigadier General Bonner Fellers, a Japan expert, and Tommy Lee Jones as General Douglas MacArthur (Supreme Commander for the Allied Powers), along with a host of Japanese actors.

The film captures the emotional torment
of a person attempting to bridge two cultures:
how could he be truthful, gain and maintain credibility with
both Japanese and US Americans, remain true to himself,
and yet do the right thing?

Though there are quite a few Hollywood clichés, I absolutely loved the insight into Japanese culture that Fellers demonstrates in the movie—it’s a great example of practical application of culture-specific knowledge. The film captures very well the emotional torment of a person attempting to bridge two cultures, particularly in such a sensitive situation: how could he be truthful, gain and maintain credibility with both Japanese and US Americans, remain true to himself, and yet do the right thing? The movie shows some  of the post-war devastation of Japan, the dignity of its people, and the wisdom that, fortunately, prevailed.

I believe there is much to learn here, and I hope our US military will use this film as required viewing as part of its officer training. I so often talk about the need for expats to “manage up” rather than just “manage down,” and Emperor is a terrific case study of how one general did just that.

The movie also includes a bit of love story, as Fellers tries to rekindle his relationship with Aya, a foreign exchange student he originally met at Earlham College in Indiana. Emperor is based on Shiro Okamoto’s book, His Majesty’s Salvation.

It is interesting that the movie never points out that Fellers was a Quaker, something about his background that I imagine was key to his decision making and his style, or that he was the official liaison with the Imperial Household. It is also encouraging that even with so little knowledge of the culture, he was able to do so much good. That is assuming, of course, that the movie is in any way accurate.

 

SPOILER ALERT
My one complaint about the movie is that the closing credits note that Fellers was “demoted” from being a general. This, to me, is a classic misuse of a true statement. The filmmakers should either have added an explanation or omitted this statement entirely. Sharing it in its brevity misleads and implies negativity.

The fact is that after World War II the military reduced the ranks, cutting the titles of 212 generals, because it was no longer wartime and the military no longer had a need for so many generals. Fellers reverted to colonel, but retired with the brigadier general title.

 

Recent Upgrades to Cultural Detective Online Enable Even Better Collaboration

QuickViewLensesOur most recent update incorporates significant changes to the user incident sections and the group functionality, in direct response to feedback from CDO users, so please keep those ideas coming! At Cultural Detective, we are always working to improve our flagship product, Cultural Detective Online.

conference_calling_support_headerQuick View Lenses: A New Tab On The Main Menu Bar
Maybe you are in a meeting, and you can just feel you are not quite connecting with the person sitting across from you, or the people on the other end of the conference call. Now you can quickly and easily open any of the Cultural Detective Values Lenses to use as clues in deciphering the dynamics of your conversation, and to help you bridge the communication gap!

The new Quick View Lenses tab is visible anytime you are logged into CD Online, located just to the right of the Package tab. Clicking on this tab will open a new browser window with a drop-down menu listing all Lenses in the CD Online system. Clicking on a Lens name will open that Values Lens in the new browser window.

Group Functionality: New Features
The real magic of cross-cultural collaboration is in using our differences as assets to innovate, create and solve problems—together.

You already know you can subscribe to Cultural Detective Online either as an individual user or as a group. A group may be a team that works together on a project, or a class of students. The group leader may be the team leader or the class instructor.

Collaborative Incidents and Debriefs
Group members have the option of sharing a critical incident they upload with the members of their group with one easy step. The Group Administrator will receive an email requesting approval of the incident for group-wide publication. After publication to the group, the incident creator’s name will be listed as having authored the incident.

A group member now is able to invite other group members to collaborate on an incident. This is a terrific new feature! Let’s say I’m working together with Ana on a project. I upload a story about my collaboration with Ana. She is now able to edit my incident draft, making sure it’s also accurate from her perspective. Then, together, we can debrief what happened: she gives me insight into her intentions, and I let her know what I was intending. Together, we enter interpersonal bridges—what each of us can do to reach out to the other while contributing our personal best, and systemic bridges—what our organization can do to support our efforts and encourage our intercultural success.

Group members can also create a Sample Debrief to aid other group members. The Sample Debrief will appear just like a Sample Debrief written by an author. Collaborators on an incident may also contribute to its debrief. We strongly recommend that group members create a Sample Debrief for each shared incident to aid fellow group members in their learning.

Our recent upgrade included MANY other great additions to the CD Online system. For just US$99/year, or US$150/two years, your individual subscription gives you access to the 60+ packages in our system, and permission to project its contents to your classes, trainees, or coaching clients. I can’t imagine where you can get better value for your investment!

Please join our 130 authors in putting this incredibly robust tool to good use, to build respect, understanding, inclusion and teamwork in your arenas of influence. Want to learn more about what Cultural Detective Online can do for you and your organization? Join us for our next free 90-minute webinar—click here to view the full schedule through the next few months.

We Are Not (Just) Our Nationality(ies)!

Who of us is a single story? As Chimamanda Adichie so eloquently told us, insisting on a single story is to “flatten” one’s experience. While I am USA born, it definitely irks me when those I know, often interculturalists, insist on defining me purely through that Lens. Yes, I am US American; I claim it. I have also lived overseas half my life; surely that has had no small influence on who I am today? I’m a woman, of a certain age, a mother, a friend. I’m in a committed relationship, I own a small business, I am an immigrant.

We are many things, and different aspects of our identities rise to the fore depending on the context. Shouldn’t intercultural competence enable us to get to know ourselves and others in the fullness of who we are? Two-and-a-half years ago I wrote a post on this blog about the many layers of our cultural identity.

Today, I am very proud to say that Cultural Detective Online makes it very easy to look at how real people interact in real situations, and to reflect on how our many cultures might be influencing us (or others) in a given interaction. Did I react that way because I’m a Mom? Because I’m a Baby Boomer? Or just because I’m me? Cultural Detective Online is a cross-cultural effectiveness tool that doesn’t reduce us to a single story, but rather encourages us to get to know ourselves and others as fully and wholly human. Take a look:

Remember, Values Lenses represent the core values of entire societies of millions of people; they are not intended to be used as yet another “box” into which to stereotype individuals. Try using a Values Lens to gather clues as to why someone may have responded in the the manner she or he did. Then, with perhaps a little more understanding about the other’s positive intent, you can engage in a more effective dialogue, and learn to collaborate more enjoyably and productively.

How do you use the multiple Lenses available to you within CD Online? How often do you upload stories from your everyday work or life, and purposefully learn from them? What creative things are you doing with Cultural Detective Online to further your intercultural competence? We would love to hear your experience!

Cultural Detective as a Facilitator’s Magic Tool

IMG_6335Guest blog post by Tatyana Fertelmeyster, co-author of Cultural Detective Russia,
connecting.differences@gmail.com

First of all a disclaimer: I have a long-lasting love affair with Cultural Detective and see it as the favorite tool in my toolbox, good for almost anything where training or coaching is concerned. It does not mean that I try to squeeze it into every design or set of handouts I do, but it is a go-to resource. In this short post I’d like to invite you to consider the Cultural Detective Model as a very powerful mechanism for effective facilitation of any process (training, meeting, academic classroom learning, etc.) that you might be facilitating.

Let’s say you come in all ready and prepared to teach, but for some reason the group is just not following you, no matter where you are trying to lead them. Observe. Observe the group and observe yourself: who is doing and saying what here? Ask yourself my favorite question: assuming they have a reason to respond to my efforts in that strange way—what might that be? Take your next step in accordance with your analysis and not in accordance with your initial brilliant plan that just flew out the window (assuming it had a good reason to fly out the window—what might that be?)

Say you’ve got yourself a difficult participant (you know the kind I am talking about, though yours might look nothing like mine). Take a deep breath and ask yourself: assuming this person’s behavior comes from some place of value, what might that be? To get really good at it, practice on significant others. If you master doing it with teenagers, the whole world will be yours for the taking.

I owe one of my best co-facilitation experiences to Cultural Detective as well. A few years ago Kate Berardo (CD Self-Discovery and CD Bridging Cultures) and I were teaching a class at the Summer Institute for Intercultural Communication (SIIC) together. It was our first collaboration. As we started preparing for the class we talked about ourselves using the structure of the CD Value Lens: this is what I bring to this project, this is how it can be instrumental, and this is how I can be a pain in the neck for somebody who operates differently. I don’t know too many people whose style as is different from mine as Kate’s is. It could’ve been a huge disaster. Instead we were able to really combine our strengths, which is such a wonderful alternative to drowning in frustration over “how come you are not like me?”

If you want to strengthen your skills as a facilitator, come join me this July in Portland, OR at the Summer Institute for Intercultural Communication. I will be teaching three workshops incorporating Cultural Detective in various ways:

I hope to see you there!