Tag Archives: cross-cultural skills

More Than A Cross-Cultural Development Tool

Posted on by
Reply

As many of you may know, the Cultural Detective Team periodically facilitates online learning events which have been designed to help new users learn or seasoned users refresh their skills around working with the Cultural Detective Method and Values Lenses.

I recently had a follow-up conversation with one of our new users, whose organization is getting ready to expand overseas to Australia. Because I often co-facilitate the online learning events, I always find it enlightening to speak with some of our new CD users and online participants to get their perspective and gauge our facilitation success by their understanding of how to work with the CD Method. It really energized me to hear this particular client’s feedback so I wanted to share!

He said he was really excited by the multiple ways he realized his organization could use the CD Method for growth, in addition to his initial hope of using it to aid global expansion. Needless to say, as he continued to clarify his meaning: by discussing how CD is really an excellent business communications tool that can be incorporated into ongoing associate training regardless of cross-cultural work, and that CD provides a superb process for coaching as well — by the end of our call I was really grinning !

It always feels good when the messages we are trying to send make it effectively across the virtual training waves, but when they are taken to another level and creatively applied to the organizational needs, the time we spend educating is worth it’s weight in gold!

Culture Change and Free Speech

Posted on by
2

Los Tigres del Norte, one of my favorite (and one of the world’s most popular) bands, was banned yesterday from playing in the city of Chihuahua. They were banned because they played a very popular narco-corrido based on a soap opera and book, La Reina del Sur. The ban occurred not in some foreign place that might be unfamiliar with the band’s norteña music, but rather in a city that is steeped in norteña culture. The Mexican press, and most Mexican people, are upset about and vocal in objecting to this cavalier censorship.

A bit of background is in order. As has been well publicized worldwide, Mexico has been a sad battle route in the drug buying and the arms selling of its northern neighbor. Locally and similar to criminals worldwide, drug lords take over and strong arm mountain pueblos, also sometimes building schools or hospitals and taking care of people, thereby building loyalty and security for themselves.

Around this drug trade has grown a culture, which has closely mixed with the pre-existing norteña culture. That cultural mix includes a style of dress (one extreme is those tippy-toed guarachero boots), a unique vocabulary and style of speech, songs (narco-corridos are songs that glorify the life of the outlaw), and even a patron saint whose image, likeness and altars can be found in most any colonía (Jesús Malverde, so-called patron saint of the drug lords and lost causes).

Mexico is a large country, as is northern Mexico, and norteña culture as influenced by narco culture has a diversity within it. There is also spillover; many people who have nothing to do with the drug trade may build an altar to Malverde (unwed mothers may pray to him, for example, as might people who have lost their jobs) or have his face emblazoned on the window of their pickup truck. And, MANY of them listen to what can be called narco-corridos. The particular song for which my Tigres were banned, ironically, ends with the outlaw (a woman) being punished for her crimes.

I believe that most Cultural Detectives value free speech, and do not believe in censorship. It is interesting, though, that this ban occurred because Chihuahua city is trying to change its culture. It is trying to take the narco out of norteña, to stop the glamorization of criminal activity, to restore responsibility and good citizenship to its citizens.

It is personally ironic to me because last year, I posted on the Facebook page of another favorite band of mine, la Banda El Recodo, sharing with them my disappointment that they had released a song so far below the respect and esteem with which they are held by the public (the song talks about guns, arms, bulletproof vests; it encourages people to get drunk and shoot bullets into the air; the official video involves non-stop drinking, high-priced cars and watches, and ends with the lead singer pretending to shoot the viewer). In hindsight, was I censoring? I know my motivations were the same as those of the city of Chihuahua: El Recodo is at the top of their craft; people respect them. I love them, and I love Mexico. I wanted them to stand for and promote what is good about Mexico, help make it a better place, not glorify and feed the worst of our local culture.

What do you all think? We interculturalists work with culture change on a daily basis. Have you advocated censorship in your role? Have the opinions you’ve expressed served to censor another? What are your strategies for culture change?

Inside Egypt: Recent Gallup Poll Results

Posted on by
5
English: Derivative work of File:BlankMap-Worl...

Image via Wikipedia

We have all been captivated by the hope, strength, and commitment to democracy of participants in the Arab Spring. I’ve also long been a “fan” of Egypt, studying Arabic for two years while living in Tokyo, in hopes of relocating to that country (hasn’t happened yet). Thus, I was excited recently to be able to hear Mohamed Younis speak about Gallup’s research in Egypt.

Over the past decade I seem to quote more and more from Pew Research, so I was very happy to see that Gallup has made a major commitment to conduct 100% self-funded, independent polls regularly in 140 countries. This should provide invaluable data for the intercultural field.

The research on Egyptians’ opinions that Mohamed presented had been conducted just after the parliamentary elections, in December 2011. The top findings he shared with us included:
  • Despite recent challenges in the country’s transition, Egyptians are still optimistic that Mubarak’s overthrow will improve their lives.
  • There is overwhelming confidence in the transparency of the upcoming presidential elections and in participation — 86% of those polled plan to vote in the presidential election.
  • Most Egyptians believe SCAF will hand over power to a civilian government after the presidential elections.
  • Islamists and Liberals very much agree on the issues of most immediate concern for Egyptian households, including women’s rights and economic priorities such as inflation and jobs.
 Some other interesting statistics from the polling:
  • 63% of the Egyptians polled felt that protests and revolts in their country have been the result of an indigenous desire for change. Mohamed said he felt this reflected a “hyper-nationalism” and “hyper-distrust” of foreign intervention, which he said can also be seen in the fact that 46% of the Egyptians polled opposed NATO intervention in Libya (compared to just 18% who were in favor).
  • Our group of listeners was largely US American, so Mohamed shared that 41% of the Egyptians polled said closer relations between Egypt and the US would be a good thing. 40% said it would be a bad thing, for a fairly even split on the issue. His interpretation is that this split is closely related to the fact that 73% of the Egyptians they polled do not feel that the USA is genuine in supporting democracy (rather they support their allies and economic interests).
  • When asked “If drafting a constitution for a new country, which rights should be included?” the vast majority of those polled cited freedom of speech, freedom of religion, and women’s rights (ahead of others in the region). The people of Egypt are definitely envisioning a representative government.

During questions and answers, Mohamed told us how some of the Islamist parties had won seats because they had bankrolled local services such as providing burial services or pilgrimages to Mecca for those who couldn’t afford them. He did not feel the rise of these parties reflected a rise in Islamism per se, and definitely not in the desire for a theocracy.

When asked what foreign governments could do to support Egypt, the clear response was: trade not aid, due to the rising sense of independence, nationalism and regionalism he perceives.

Mohamed also talked about the need for education around democracy, and the fact that an overthrow of Mubarak is not in itself going to create jobs. He said many young Egyptians expect a government job, with high salary and a pension, but with 80 million people and much poverty, they can not expect what young people in Saudi might be able to expect.

When asked about the high price of gas sales to the Sinai, and the fact that many Egyptians blame the Camp David Accords, Mohamed responded that even though this has nothing to do with the peace accords, they are nonetheless blamed. Most Egyptians have no interest in re-engaging Israel.

When asked about security for the Coptic church, Mohamed reiterated that most Egyptians very much respect religious diversity, and that the decision to protect churches was not a government mandate but rather an organic, people-led effort.

If you’re interested in hearing Mohamed present the Gallup findings, they do have a video posted and you can also find a download of his slides. He mentioned there was also audio available on iTunes.

Please note that any errors in my report of the data and Mohamed’s comments are no doubt my own.

Other Gallup reports on related subjects available online:

Link

I have been waiting for someone to speak in an even-handed way to the pros and cons of the KONY 2012 video, which so many of us have had to respond to with a complex mix of feelings. Thank you, Liz Grover, for passing this on to us. Thank you, Laura Peterson, for taking the time to sort through your heart and your experiences and share your thoughts with us: Kony 2012 – My 2 Cents | Hands to Hearts.

Movie Review: The Separation of Nader va Simin (Iran)

Posted on by
2

The media attention on Israel’s potential response to Iran’s nuclear activity has piqued my interest to learn a bit more about Iranian culture. Last week our family watched a most incredible film that I felt provided so much insight, so I asked my very good friend, Cultural Detective certified facilitator Pari Namazie, what she thought about what I had learned and seen.

I trust you’ll all enjoy her insights as much as I have. It would seem that this film could be an excellent learning tool for those working with Iranians.

Pari joon, thank you for sharing your insights with us!

—

They were proud moments for us Iranians when Asghar Farhadi received the Oscar for Best Foreign Film, as well as the Golden Globe and the Golden Bear of Berlinale, for his film A Separation (Jodaeiye Nader az Simin).

The film, which talks about a divorce between Nader and Simin, has two main underlying themes: responsibility and truth. Though one initially thinks the film is about a divorce case, Farhadi cleverly weaves many layers of Iranian society into his film, including power, religion, truth, gender, family, and social class. The points which stuck out most when I watched the film were:

The role of women: Iran is governed by Islamic law. The society is patriarchal and the laws between men and women unequal. Although the foreign media might portray Iranian women as weak and dominated by men, the reality of the matter was captured well in Farhadi’s film, which showed Simin wanting to leave Iran with her daughter, as she believed it was not an environment for a child to grow up in. When her husband refused to immigrate with her (due to his father’s condition), she then insisted on divorce and moved into her parents’ home. It also showed a more religious woman taking fate into her own hands looking for a job, despite the fact that in her family the breadwinner was undoubtedly her husband. Any one who has visited Iran will know the strength of character and conviction of its women.

Truth: The film beautifully portrayed the search for truth in the Iranian culture: from the court, to Termeh (the daughter) asking her father if he knew Razieh (the helper) was pregnant when he pushed her out of the house, to Razieh swearing on the Koran that Nader’s pushing her caused her miscarriage — if she swore on the Koran and it were untrue, then she would condemn her daughter’s future and fate. These behaviors show one of the strongest elements in Iranian culture: the search for truth.

Religion: Beautiful to see how Farhadi craftfully showed the secular and religious segments of society, how they came together respectful of one another, and yet also their existing tensions. Nader and Simin are more secular and Razieh and her family, religious. On one occasion Razieh called her religious authority to ask if it was permitted by Islam to work with an elderly old man, who was not related to her and where she would have to wash and change him.

Responsibility and Family: The relationship and responsibility towards family from the younger to the older generation. In the opening scene at the family court, Nader tells the judge that he cannot immigrate with Simin as he has an elderly father suffering with Alzheimer’s and can not leave him. Other scenes show Nader’s commitment to his father and his relationship with his daughter Termeh. Although he is under many pressures he still maintains his attentive concentration towards Termeh’s studies and taking care of his father, the two main priorities in his life.

Farhadi competently shows the different viewpoints of all the actors, without taking sides, and lets the audience reflect on the circumstances and situations. This film is a must-see if you have not yet!

Book Review: How Maps Change Things

Posted on by
11

by Ward L. Kaiser, published by the New Internationalist and ODT Maps, 2012.
Free download through March 31 for Cultural Detectives

Anyone looking to develop a new class or training program to improve intercultural competence? This just-released book, How Maps Change Things: A conversation about the maps we choose and the world we want, could be the basis of one terrific learning journey! I highlighted something on nearly every one of its 188 pages. I learned so much, on so many different yet related topics, that I now have five or six threads of learning and discovery I want to pursue!

At first glance you might think this is a book about maps. Then you read on page six that it is about

“… how we shape and use maps and how they in turn shape us. It’s about how we see the world and how we therefore understand our place in it.”

So you start to hope that How Maps Change Things could teach us to be careful whether we label a certain body of water the “Arabian Gulf” or the “Persian Gulf,” or color-code parts of Kashmir as Indian or Pakistani, but it goes way beyond that.

“Because such maps encourage the feeling that some areas are home to movers and shakers while others shelter mere pawns.” — page 74

Mr. Kaiser, the author, is a big fan of equal-area projection maps such as the Peters, as most in the global diversity and inclusion field are, and points out how maps such as the Mercator aren’t good for much other than navigation. But in addition to showing us how maps can be used to perpetuate bias, he shows us how maps can also be used to promote perspective shifting, equity, and social justice:

“Through internalizing many ways to see the world we may even develop openness to other people’s points of view and greater self-awareness.”
— page 164

“What if people all over the world threatened by, well, you name it – logging, commercial development, polluting factories, hydrofracking chemicals in drinking water, say – what if they could all see maps as tools of analysis and action? …

How about a map to make clear where the hazardous electronic wastes of the developed world get dumped …

Bring together maps, available technology, human creativity, and people’s willingness to take a stand and you’ve got a powerful recipe for changing events.” — page 176

For these reasons and others this volume will be useful to interculturalists and those interested in diversity, sustainability, and social action.

The author premises that maps are tools that serve a purpose.

“Maps are verbs. They may seem to be tactile objects, documents we can handle or fold – nouns – but don’t be fooled. In persuasively framing questions and selectively supplying answers they act; they initiate; they function as agents.” — page 15

To illustrate this point he shares some terrific stories: one about the role of maps in a territorial dispute between First Nations people and the Canadian government (pages 35-39); another about how a map can skew our view of a country as a source of oil or as a residence of people and families (pages 8-17); and a third showing how a map was used to get one county to pay for a highway interchange that served another county (pages 34-35). There is a chapter about the connection between maps and faith/values (chapter 10 page 141), and how maps are used for disease control and health (page 170), as well as for crime prevention (page 173), a topic of special interest lately with concerns of profiling and ethnic bias.

The book is written in a lively, accessible style, though it gets heavier and slower toward the end; ironically, the final chapters are where Mr. Kaiser’s true passion seems to lie. It contains several embedded learning exercises (e.g., page 121) and interesting conversations such as how indigenous North Americans mapped (page 40). Via this latter conversation, he shows that the “culture” of map-makers is not universal. This, to me, is a hugely important point. Too many people believe their area of professional practice is culture-neutral or universal when, in fact, even science is culturally relative (as well as discipline-relative!).

One of the pleasures of reading How Maps Change Things is that it contains quite a few valuable “hidden” gems. One of my favorites: as the author discusses the huge socio-economic gap in our world, variously referred to by such inadequate (or judgment-laden) terms as North-South, 1st/3rd world, Developed/Developing nations, and Viable/Failed states, he provides in the footnotes a list of experts from diverse political persuasions and walks of life who share a consensus on the absolute need to bridge this gap (pages 138-139).

Through March 31 our friends at ODT Maps, the publisher, are offering this ebook FREE to our Cultural Detective community. I urge you to take advantage of this offer and help the author get this book put to good use!

—

Maps are tools, and can be purposed to perpetuate bias or to help us to create a better world. Cultural Detective has long been passionate about maps as learning tools. Way back in December of 2005 we dedicated an entire edition of our Cultural Detective e-news to maps (including 3 articles of activities and curricular ideas and a quiz), relying in large part on the expertise and generosity of our friends at ODT Maps.

It included: Using Physical Maps to Transform Mental Maps; 8 Map Activities for Intercultural Learning; a World Map Detective quiz; Training with Map Power; and a free offer (a Mecca-centered Azimuthal map, a Peters Projection map, and a Population Map) from our friends at ODT Maps.

Bob Abramms at ODT has a wealth of books, DVDs, globes, puzzles, games, props, and  world maps for different purposes — terrific training material for intercultural and global diversity and inclusion professionals. If you’re not familiar with his great stuff, be sure to check it out.

Saudi and Its Treasure

Posted on by
Reply

Saudi Arabia absolutely deserves its renowned title, “the last forbidden kingdom in the world.”

There are virtually no tourists in the country. There is also no such a thing as a tourist visa. In order to get into the kingdom, I needed to have an invitation from a friend or a company. After a few months furiously networking, I still found no one who was bold enough to want to get involved. A colleague of mine kindly explained: “You don’t make friends with a Saudi through email. You need to have incredible luck to meet one first, then wait until you have eaten all their dates and your body has been swollen with their tea, then you may say you have a friend.”

However, I must say I do have some self-claimed friends from a Saudi forum. One of them, not sure of his nationality, has helped me generously up to a point where he asked me to send a photo so he could pick me up at the airport and (word by word) “…make sex together”. After many other dramas, I decided to contact the embassy and frankly told them my whole idea: “Sir, I would like to travel along the Islamic history route, from where Islam began, which is your country. And then I will follow its expansion path through three continents. Think Ibn Batutta! I want to show people that there is also a different Middle East than what is described in media. I’m a good person with good purpose. Please help!”

I started to email and call Saudi embassy in The Hague nine months before my journey began, without much luck. Then I decided to just knock on their door. The first man I talked with made me jump to my feet when he said this is an amazing project, and the embassy “has to” support me. I came back home, preparing a cover letter and all other documents as suggested. A month later, I got an appointment with the first secretary and was overwhelmed by the friendliness I received. I came home again to prepare a thick package of paper as suggested, even got to details such as who I plan to meet and where I plan to visit. Mr. Secretary promised to inform me if anything else is needed. He kindly asked for my patience as the papers would have to wait after the annual Hajj to be submitted to the Ministry of Culture. Three months later, he informed me that my application had been sent away.

Then I patiently waited for another three months…

And I am still waiting…

Now, let me tell you another story. When I was small, my father – a colonel in the North Vietnamese army – had in his room a small safe that nobody was allowed to touch, let alone to open it. My siblings and I used to stare at it for hours, arguing what it was inside. Our imagination ran wild, starting with all sorts of guns and weapons, or maybe poison. One day, I – by then five years old – stood up and seriously concluded that there must be a monster being kept in the safe. None of us ever thought of something beautiful, like a precious stone or similar treasure. Daddy would share it with us no doubt if it was a beautiful thing.

Years after, when my father got his cancer, in one of the last days of his life, he called me to his bed and gave me the secret that he had been keeping away from us for so long.

It is a bible. It is a small bible with a beautiful red leather case.

In another story, I will explain to you why the bible must be hidden in my family. For now, whenever I recall my childhood staring at father’s safe, letting the wild rumor and imagination consume my mind, I could not help a chuckle. It still surprises me how far from the truth our guess work had been.

My friends, don’t you think we have done enough guess work about Saudi?

—–

It’s nice to meet all of you here on the Cultural Detective blog! I am a proud member of this team, and co-author of Cultural Detective Vietnam. I am in the midst of a journey that traces the path of Islam, from its origins as it spread outward around our planet. You can follow my journey daily in Facebook or via my blog.

Link

Our whole raison d’être at Cultural Detective is to help build a more inclusive, just and sustainable world.

One of the many wonderful team members we have helping us do that is Cultural Detective India co-author Madhukar Shukla. He teaches and promotes social entrepreneurship in a myriad of ways, and recently did a terrific blog post that I thought you might enjoy, on seven ways to incorporate sustainability into management education.

Please, share with us your thoughts and stories about how you help build a more sustainable and just world.

Yemen Revolution and the Quest for Patience

Posted on by
3

This photo was taken 30 minutes after the voting closed. Not a gunshot was heard in Sanaa. This rifle (though readily placed next to the desk of a media boss in Sanaa) was not needed.

I arrived in Yemen just 12 hours before the election. As a single female traveler, the airport police did not let me out until they could appoint a driver to take me to my friend’s house. Nobody left the airport untraceable.

The election has only one candidate, Mr Hadi, and it is interesting to see that this election aims at non-violence and a peaceful handover of power rather than genuine democracy. Many Yemeni activists told me that 5 other candidates were denied by the government. They were furious, of course.

However, looking at the turmoil that Yemen has been through, I can also see the reasons behind this seemingly undemocratic election. Being a very delicate and fragile country, Yemen needs stability and its people need to know that democracy goes steps by step. The country is like a patient after a big operation. He needs soft food and milk instead of steak.

I am happy for Yemen, that the country has moved one step away from dictatorship, being in a transition of moving forwards to a real democratic election in the near future. Democracy is a process, and it needs a lot of patience and dialogue.

—

It’s nice to meet all of you here on the Cultural Detective blog! I am a proud member of this team, and co-author of Cultural Detective Vietnam. I am in the midst of a journey that traces the path of Islam, from its origins as it spread outward around our planet. You can follow my journey daily in Facebook or via my blog.

Much-Anticipated New Release! Cultural Detective: Bridging Cultures

Posted on by
5

Cultural Detective Bridging Cultures coverIntercultural understanding is essential to working in a global world, though by itself it is simply not enough. There is a critical need beyond awareness of differences: an ability to generate and demonstrate effective, transformative, out-of-the-box solutions to challenging intercultural situations. Since 2004, the Cultural Detective series has successfully enabled people to do just that.

We are proud to announce the debut of our latest offering, Cultural Detective: Bridging Cultures. This new tool enables individuals, teams and organizations to purposefully strengthen mindsets and skills in order to leverage cultural differences as assets. It contains worksheets, exercises, tools, tips, and complete instructions. The learning package is authored by Kate Berardo.

Not every situation can be bridged, perhaps not every situation should be bridged, and the act of bridging, as many things in life, may involve an investment of time and energy. This new set of learning materials begins, therefore, by helping you distinguish whether “to bridge, or not to bridge.”

Cultural Detective: Bridging Cultures will enable you to understand how you tend to react when encountering cultural bridging opportunities, identify more effective strategies for bridging both in-the-moment and over time, and practice putting these skills into action. More specifically, you will:
  • Identify when a conversation is about to spiral up or down.
  • Identify “bridge builders” and “bridge blockers” to your successful intercultural communication.
  • Learn techniques for in the moment bridging of differences to ensure conversations spiral upward instead of downward.
  • Develop holistic strategies that consider influencing factors such as history, context, and structure of the interaction.
  • Learn how to expand, filter and test effective bridging solutions.
  • Develop high-impact, creative bridging solutions to both prepare for and repair intercultural relationships.
  • Practice, and receive feedback, on bridging strategies in situations that are real and relevant for you.
Cultural Detective: Bridging Cultures is organized around four main competencies that are essential to bridging cultural differences. They are:
  1. Self-Awareness: Being aware of the mindset you bring to challenging intercultural situations, and knowing both your strengths and blocks in turning such situations into bridging opportunities.
  2. Course Correction: Recognizing points in an interaction where misunderstanding or conflict starts to occur, and responding appropriately.
  3. Holistic Analysis: Being able to analyze complex intercultural situations in a detailed and holistic way that considers a variety of influencing factors, and, thereby, more effective solutions.
  4. Creative Solving: Learning skills and methods to generate “beyond the obvious” solutions to bridge intercultural differences.

While this is not to suggest these are all the skills needed to work effectively across cultures, these are often under-developed abilities that need to be strengthened to enable effective intercultural bridging, and, therefore, are the focus of this package.

SAMPLE EXERCISE

How about an exercise to get you started? The purpose of this activity is to learn what bridging and blocking look like for you, so you can hold a bridging mindset more often.

Let’s begin with some simple definitions.

Blocking Mindset:
  • Focused on own agenda
  • May become defensive or impatient
  • Unintentionally harming the relationship

Think about a challenging interaction in your own life (who, what, when, why) during which you held a blocking mindset. How did you feel? What did your blocking mindset look like? What behaviors did it entail? What outcomes did you achieve?

What do your reactions tell you about yourself and how you might improve your intercultural effectiveness?

Bridging Mindset:
  • Open and curious about others
  • Willingness to meet others more than half-way
  • Belief that others are NOT “out to get us” but that they have positive intentions

Think about a challenging interaction in your own life (who, what, when, why) during which you held a bridging mindset.  How did you feel? What did your bridging mindset look like? What behaviors did it entail? What outcomes did you achieve?

Learn more about Cultural Detective: Bridging Cultures; view a short video on the core Cultural Detective method, which a major software manufacturer credits with a 30% increase in customer support satisfaction; purchase small quantities of the package; or contact Kris Bibler about a site license.