How are You Celebrating Hispanic Heritage Month ?

national-hispanic-heritage-month(or do you even know it is happening now?)

September 15th to October 15th is National Hispanic Heritage Month in the USA.

I’ve always been interested in the application of intercultural communication concepts to domestic diversity issues. Perhaps this has to do with where I was living when I first learned about intercultural theory—a racially mixed neighborhood where people of good intentions occasionally had minor misunderstandings.

Working with the Cultural Detective: Latino/Hispanic package renewed my interest in the link between USA diversity and intercultural, specifically about Hispanic issues and how they impact USA society today. Latinos are a vital and dynamic part of the country, yet many in the USA do not know much about the underlying values that may influence Hispanic world views and behavior.

The Pew Research Center recently published an article in their FactTank, “5 facts about Hispanics for Hispanic Heritage Month.” It inspired me to prepare the following short quiz, to see how much you know about Latinos and Hispanics in the USA. Check your answers in the original article.

QUIZ

1. More than half of the USA’s Hispanics live in three states. Which three?
    • New York
    • Florida
    • New Mexico
    • Arizona
    • California
    • Alabama
    • Texas

Latinos are moving to all parts of the USA, and are no longer only living in the areas where they have more traditionally settled. A comprehensive report by the Pew Research Center, based on analysis of U.S. Census Bureau data, shows Hispanics residing in every state: Mapping the Latino Population, By State, County and City.

2. How much did the Latino population grow between 2000 and 2011?
    • 22%
    • 36.4%
    • 57%
    • 47.5%
    • 63.5%

Not only did the number of Hispanics grow tremendously between 2000 and 2011, Pew found that Hispanics account for more than half of the nation’s growth in the past decade. The human resource potential is enormous, and understanding the underlying values of this group will allow organizations and communities to be more inclusive and utilize these resources more effectively. Cultural Detective: Latino/ Hispanic explores the important core values that may guide behavior and influence decision-making among Hispanics.

3. The terms “Hispanic” and “Latino” embrace a wide variety of backgrounds. What percentage of Hispanics/Latinos trace their heritage to Mexico?
    • One-half
    • Two-thirds
    • Three-quarters
    • Seven-eights

In the USA, people who trace their heritage to over 20 nations consider themselves to be (or are considered by others as) of Hispanic origin. Statistical information on the largest groups are examined in the Pew report, Diverse Origins: The Nation’s 14 Largest Hispanic-Origin Groups.

4. Over the last decade, college enrollment has increased among Latino high school graduates. Can you match the correct percentage of USA high school graduates who enrolled in college in 2012 with their ethnicity?
    • Hispanics                                                  • 45%
    • African-Americans                                    • 49%
    • White Americans                                       • 47%

What are the current educational trends? Latinos now make up one-quarter of all public school students in the USA, the rate of Hispanics dropping out of high school continues to fall, and more young Latinos than ever are preparing to go to college. In fact, among recent high school grads, Hispanic college enrollment rate surpasses that of whites.

5. According to the USA Census bureau, how many of the nearly 52 million Hispanics (age 5 and older) speak Spanish at home?
    • 47 million
    • 35 million
    • 25 million

Spanish is the most frequently spoken language other than English in USA homes, and it is also spoken among non-Hispanics. Among Latinos, most agree it is important for future generations to learn Spanish as well as English, even though a growing share of Latinos get their news in English.

As part of Hispanic Heritage Month, let’s take a fresh look at our organizations and communities. Are structures and policies in place to facilitate the contributions of Hispanics? Do we respect a different point of view, and can we incorporate it to better our communities for all members? How can we get from “here” to “there”?

If you are looking for a resource that can be easily woven into existing training to learn about Latino/Hispanic culture, Cultural Detective: Latino/Hispanic is your answer! By exploring the core cultural values and using the Cultural Detective Method to analyze real-life situations, you can offer practical skills to build bridges within your workplace and community.

World Epidemic of Domestic Violence & India’s “Abused Goddesses”

Durga: domestic violence goddess

The Hindu goddess Durga in an ad to end domestic violence in India

According to the World Health Organization, violence against women is a worldwide epidemic. Findings from the first extensive research of its kind, published in August 2013 and conducted by the World Health Organization, the London School of Hygiene and Tropical Medicine, and the South African Medical Research Council, show that 35% of women worldwide experience either domestic or sexual violence! Globally, as many as 38% of all murders of women are committed by intimate partners. And this, despite a 1993 United Nations Declaration on the Elimination of Violence Against Women. This unacceptable reality is not limited to any one region of the world, as you can see in the map below.

Domestic violence by world region

From the report, “Global and Regional Estimates of Violence Against Women,” World Health Organization, London School of Hygience & Tropical Medicine, South African Medical Research Council.

Both men and women are victims of domestic violence, though worldwide statistics show that four-out-of-five victims are women. I know this epidemic first-hand: domestic violence knows no boundaries of ethnicity, socioeconomic level, or education. While physical abuse is against the law in the USA, thankfully for us, mental abuse is not and can be far, far worse.

Save Our Sisters, an initiative of the NGO Save the Children India, recently returned to my attention when they released a dramatic series of ads designed to stem the tide of domestic violence. The ads show three bruised and battered Hindu goddesses (Durga, Saraswati, and Lakshmi), along with important statistics—68% of women in India are victims of domestic violence—and a helpline number. The campaign, blending hand painting in the traditional style with photography, was created by the Mumbai-based advertising agency Taproot, and it has already won several awards. You can see the three ads in the slideshow below, along with another closeup.

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Recent reports show that one Indian woman is killed every hour just in dowry-related crimes! Most people that I have spoken to in India find the “abused goddess” campaign highly effective: it grabs one’s attention, it is culturally appropriate, and it seems to be raising awareness and reporting. In sharing the campaign on social media, however, I especially found one response (from Darshana Davé—who has given me permission to use her name and asked that we link to her email) insightful:

“It’s a good, effective campaign, but why must it be that only goddesses, mothers, sisters and daughters be treated well? Why can’t Indian men treat all women with respect? Those questions remain unanswered… A powerful campaign, but it also is guilty of perpetuating the goddess versus whore stereotype, where the woman is either a goddess, sister, mother or daughter, who should not be abused, or if not those, a whore, who can be abused.”

Darshana also shared this provocative (though challenging to wade through) article, entitled, “No more goddesses, please. Bring in the sluts,” which I feel makes some valid points—and I do love the title.

What do you think? Have you seen culturally appropriate campaigns to eliminate violence against women where you are? If so, please share!

Violence against women is both a major world health issue and a human rights problem, as indicated in the diagram below, from the same WHO report.

Health effects of domestic violence

From the report, “Global and Regional Estimates of Violence Against Women,” World Health Organization, London School of Hygience & Tropical Medicine, South African Medical Research Council.

In Mexico, where I live, we suffer an epidemic of “lost women,” women who just disappear one day, never to be seen again, victims of sexual violence and murder. Violence against women is a systemic problem, a societal and cultural problem. We need to stand up, to speak up, each of us, in our families, with our friends, neighbors and colleagues. We need to use our cross-cultural skills to help people realize, in ways that make sense to them, that violence is never appropriate.

“There is one universal truth, applicable to all countries, cultures and communities: violence against women is never acceptable, never excusable, never tolerable.”

—United Nations Secretary-General, Ban Ki-Moon (2008)

Today as this blog post was published, I happened upon this particularly powerful and discouraging article from the Harvard Gazette. If this topic interests you, be sure to read it and let me know what you think.

Also, do not miss this just-released UNDP study on preventing violence against women in the Asia-Pacific region.

[Day 1 of 5] SIETAR Europa Congress Tallinn: Daily Wrap Up

For those of you who are passionate about intercultural but, like me, were not able to get to Tallinn, Estonia for the SIETAR (Society for Intercultural Education, Training and Research) Europa Congress, here is Vanessa’s first day wrap up. Enjoy!

 

Vanessa's avatarthe book of ness

Wednesday was “Pre-Congress How-To Workshop Day”.  We are wrapping up, and what were the biggest take-aways?

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Sabrina and I were first to present this morning.

We framed Social Media Marketing through an intercultural lens.  Have you ever been a tourist?  Have you ever been a traveler?  What’s the difference?  Tourists might just casually visit a country, without a strong connection or engagement with the local community, perhaps get easily distracted to shiny objects and come home with a suitcase packed full of purchases they didn’t anticipate.

What about a traveler?  Perhaps they spend more time planning and preparing for the visit to the new land.  Relationship building, engaging with local community, and being a conscious participant is the approach of a traveler.  Apply this to Social Media and get your passport ready for your journey.

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We have more inspiring stories about building a social media campaign using competencies…

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Dr. Carlos Cortés on Multicultural Identity

ForkhashiMany of you have probably heard of Young SIETAR, one of the most vibrant groups in our professional association. If not, you should—they are a terrific organization of not necessarily young professional from a variety of disciplines who share an interest in intercultural relations, and use virtual communication to interact with members around the world.

Dr. Carlos CortésYoung SIETAR recently offered a webinar with Dr. Carlos Cortés, Professor Emeritus of History at the University of California, Riverside, who is globally esteemed for his work on multiculturalism. He’s the general editor of the newly released Multicultural America: A Multimedia Encyclopedia, and the author of many other excellent books. The webinar was moderated by the very capable and personable Melissa Hahn.

I really respect Carlos. He’s intelligent, he’s funny, and he speaks his truth regardless of context. We’ve shared several wonderful dinners in the home of a mutual friend, and I have enjoyed our collegial relationship as we have both been on the faculty of the Summer Institute for Intercultural Communication for the past two decades. I’ve treasured every moment and learned a great deal.

Carlos said a few things in the public webinar that I was delighted to hear from a man of his experience and expertise. They are key components of the Cultural Detective (CD) Method, yet sometimes I feel that we are a solitary voice on the subject. It felt good to have someone else beating the drum for a change!

Carlos opened his presentation with a slide that Melissa had made, illustrating multicultural identity. A screen shot of that slide is below.

What is MC Identity?

©Melissa Hahn, used in the webinar by Dr. Carlos Cortés

Does the slide remind you of anything? If you are at all familiar with our Cultural Detective Method, I believe you’ll immediately think of two things. First, the image contained on the definitions page in every CD package:CultDiffsMap

This image that reminds us that none of us are one story. We have multiple layers of identity, we have been influenced by multiple cultural experiences, and we should never diminish ourselves or others by only acknowledging one layer.

Second, the slide may remind you of our graphic illustrating the layering of our Values Lenses, showing how complex we are as individuals. This is an approach we teach over and over again in our webinars and facilitator workshops using the following graphic:

LayeredLensesFinalCarlos explained that most intercultural instruments look primarily at nationality, and he supposes that this is because it’s the easiest: “low-hanging fruit.” He explained that while a multi-layered model is important, it’s also more difficult, and that is perhaps why no one has created one. I realized that we have one such model and process here, in our CD series, and I’ve failed to communicate that to Carlos!

The second point he made was in response to a question: “Is it easier if you have a clear identity for yourself before going overseas?” While most people I know would advocate such a linear development (self before other, or other before self), Carlos didn’t hesitate for a moment before stating, emphatically, “No!” He went on to explain that just understanding others is not enough, however, and that:

“We need a dialectic between understanding others and understanding self. I’m 79 and I’m still developing and understanding my identity.”

What an elegant, concise summary of the Cultural Detective Worksheet and the yin-yang nature of relationships! Many clients use our CD tools to understand others. Many use them to understand themselves. But every client ends up developing a better understanding of both self and others in an organic, dialectic process.

Carlos addressed a question about how can we help people develop their multicultural identities in positive ways. He returned to the topic of instruments, saying that he’s not against using them as long as they open us up to discussion and discovery, and help us to confront and expand our limitations, rather than boxing us in. That is exactly what CD is all about: dialogue, discovery, mutual learning and adaptation, then synergy and innovation.

Carlos talked about the need to discuss concrete things rather than generalities (a good example is the practical, real-life focus of Cultural Detective‘s critical incidents), and the need to hear from the voice of the people themselves (our Values Lenses use native language terms rather than global, externally imposed dimensions).

Some other highlights from Carlos’ talk include:
  1. The challenge of multicultural (or in CD parlance, Blended Culture) identity is that you don’t “slot into a silo”; you don’t seem to fit, and that causes fear in some people. You can start to feel that you give the “wrong” answer on every form, and that you an oddity in any system.
  2. Self-identity negotiation takes a long time. It may sound easy, to pick and choose the “best of” your multiple heritages, but even if you try to push “pieces” aside, they can creep back at the most inopportune times. Your multicultural identity is and will remain part of you. It’s not about reconciling identity; it’s about enjoying being multicultural.
  3. TCKs (third culture/blended culture kids) need two kinds of understanding about the journey they face. They need to feel comfortable with their multiple strands, and to understand that they don’t have to pick and choose among the various parts of their identity. Talking generalizations isn’t enough—specific examples help, e.g., how difficult it can be when you don’t fit a category on an application form.
  4. The only way to truly understand multicultural identity is to listen to people with that identity. They need to share their stories and we need to listen.
  5. There are three distinct yet intersecting concepts that many people confuse:
    • Heritage: Something we all have, the layout of our family tree.
    • Identity: This comes from within, though, of course, there are always others’ perceptions of our identity that help shape us.
    • Culture: You can self-identify with a culture, yet not participate in every aspect of the culture. For example, you can self-identify as Irish, but not speak Gaelic. Therefore, you are part of the culture, but not part of the Gaelic language portion of it.
  6. Carlos recounted his personal story. He was born of a mixed marriage (Catholic and Jew, Mexican and US America). The more his parents pushed him to learn their two differing cultures, to “choose sides,” so to speak, the more they actually pushed him to develop an integrated multicultural identity.
  7. Research on multicultural identity is nearly non-existent. It’s an open topic for young people. The information currently exists in separate disciplines: racial identity, disability, etc. We need people to write their stories, hundreds of them, and study them. Carlos has studied multiculturalism for 40 years, yet he learned more by writing his autobiography (Rose Hill: An Intermarriage Before Its Time, Berkeley, CA: Heyday, 2012).
  8. Every time we enter a new cultural milieu, it’s a growth opportunity in which we can deepen and expand our understanding of who we are in a new context.
  9. Regarding national identity and social fragmentation worldwide, Carlos said that the solution to fragmentation is that a common identity/culture is needed along with space for people to have alternative sub-groups/diversity.
  10. For those looking for good resources on this topic, he highly recommends Bill Cross’ Shades of Black and Stephen Murphy Shigamatsu’s work on Asian-American identity, When Half is Whole.

As you can tell by my enthusiastic review, the webinar was a delight. Young SIETAR has loaded the recording if you’d care to listen to the entire one hour discussion. Carlos tells me he’s also happy to have you write him directly.

What does multicultural identity mean to you? What are its challenges? And its benefits? What strategies have you used to help yourself or others develop constructive Blended Culture identities? Do Carlos’ ideas mesh with your experience?

Inteligencia Cultural para América Latina—Ciclo de webinars interculturales

BlogLa globalización y la tecnología han incrementado el comercio, los negocios internacionales y el número de empresas que se expanden alrededor del mundo, dinámica que ha provocado que sean cada vez más los profesionales y ejecutivos que interactúan con otros países y los equipos de trabajo que se forman con personas de diferentes culturas.

Este creciente contexto multicultural, relativamente nuevo para América Latina gracias al papel protagónico que ha venido jugando en los últimos años a nivel internacional, plantea grandes desafíos tanto para las empresas como para cada uno de los individuos que conforman su fuerza laboral. Cada vez son más las multinacionales y empresas latinoamericanas que deciden trasladar sus operaciones globales o regionales a distintos países latinoamericanos y que requieren que sus equipos colaboren y trabajen efectivamente a nivel global, y sobretodo que sean capaces de aprovechar las oportunidades que ofrece este contexto global y multicultural.

Con el objetivo de comenzar a desarrollar las competencias interculturales necesarias en los profesionales globales de América Latina, desde ICEBERG Inteligencia Cultural hemos creado un ciclo abierto y gratuito de webinars interculturales. Este ciclo ha sido diseñado para:
  1. Profesionales y ejecutivos trabajando con personas de otros países, ya sea de manera presencial o virtual
  2. Profesionales del área de RRHH, Capacitación y Desarrollo, Gestión del talento.
  3. Empresarios globales, expatriados e interesados en cuestiones interculturales

web1Webinar 1

La diversidad cultural no es un eslogan, sino un hecho empresarial y laboral diario. Tus colegas, clientes y proveedores probablemente son de culturas diferentes, por lo que necesitas comprender sus valores y comportamientos para gestionarlos y satisfacer sus necesidades. La habilidad para trabajar, comunicar y negociar interculturalmente, constituye una competencia fundamental. En este webinar exploraremos los 7 errores culturales más comunes que les impiden a los profesionales con algún grado de exposición internacional, ser efectivos a nivel intercultural. Mientras más consciente seas de ellos, más fácil te será evitarlos, y entonces, estarás dando el primer paso fundamental hacia el desarrollo de inteligencia cultural.

Fecha: Jueves 10 de octubre de 2013
Argentina: 12 pm • Colombia: 10 am • México: 10 am

Facilitador: Marcelo Baudino
Marcelo es el fundador y director de ICEBERG Inteligencia Cultural, la primera firma argentina especializada en el desarrollo de habilidades interculturales, un servicio de consultoría intercultural innovador para la región. Marcelo es un experto en el diseño y la facilitación de talleres y programas de entrenamiento intercultural para multinacionales y está especializado en América Latina, Estados Unidos y los países del BRICS. Ha impartido cursos para empresas como Deloitte, Cargill, ExxonMobil, Banco Itaú, SC Johnson, Chevron, Tarjeta Naranja, entre otras. Ver perfil de LinkedIn.

Regístrate aquí

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Este contexto global e interconectado en el que trabajamos actualmente, nos trae un sinnúmero de oportunidades que claramente queremos aprovechar:
  • La tecnología nos permite desarrollar proyectos y crear equipos con expertos de todo el mundo. Sin embargo, lo que lleva a un equipo multicultural y geográficamente disperso a ser efectivo, son las habilidades interculturales, algo nuevo para muchos de nosotros.
  • Clientes internacionales expresan su interés en nuestros productos y servicios. Sin embargo, ¿Cómo construir relaciones de confianza y entrar en nuevos mercados de manera rentable y sostenible?
  • Queremos ser lo más competitivos posible a nivel global, pero ¿qué significa esto?

Los participantes en este seminario adquirirán herramientas para mejorar sus habilidades a la hora de trabajar en equipos multiculturales, liderar proyectos regionales e internacionales y gestionar una fuerza laboral culturalmente diversa. También recibirán acceso a recursos interculturales y un plan para el desarrollo de competencias interculturales.

Fecha: Jueves 24 de octubre de 2013
Argentina: 2 pm • Colombia: 12 pm • México: 12 pm

Facilitador: Dianne Hofner Saphiere, M.S.

Bio: Dianne ha trabajado activamente en el ámbito de la formación y consultoría intercultural desde 1979, en colaboración con personas de más de 130 países y tres continentes. Su lista de clientes incluye ABB, Hyundai-Kia, Microsoft, Mitsui, Royal Dutch Shell, Schneider Electric, Telecom New Zealand, y Texas Instruments, organizaciones de intercambio internacional como AFS y CIEE, y universidades de todo el mundo. Dianne es la creadora del Cultural Detective®, un sistema dinámico de herramientas para alcanzar la efectividad intercultural y co-autora del libro Communication Highwire: Leveraging the Power of Diverse Communication Styles, publicado por Intercultural Press. Ver perfil de LinkedIn.

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web3Webinar 3

La creciente exposición a culturas de todas partes del mundo deja en evidencia la necesidad de prepararse no sólo como individuo, sino también como organización. Ya sea a través de una estructura de organización regional, de un programa de asignaciones internacionales, de un centro global de servicios compartidos o de un joint venture con una empresa extranjera, hoy en día las empresas necesitan desarrollar los procesos y estructuras internas que faciliten la incorporación y el desarrollo de profesionales con aptitud global. En este webinar los participantes conocerán herramientas y técnicas para fomentar el desarrollo de Inteligencia Cultural.  Examinaremos como a través de los procesos de reclutamiento, programas de formación, asignaciones internacionales y el diseño de valores organizacionales, se puede transformar la diversidad cultural de la compañía en una ventaja competitiva.

Fecha: Jueves 7 de noviembre de 2013
Argentina: 2 pm • Colombia: 12 pm • México: 12 pm

Facilitador: Shirley Saenz

Bio: Shirley Saenz es formadora y consultora intercultural en ICEBERG Inteligencia Cultural, firma líder de consultoría intercultural en América Latina y miembro de la junta directiva de SIETAR Argentina (Society for Intercultural Education, Training and Research). Ha investigado sobre las diferencias culturales entre los países de América Latina, la comunicación intercultural y la efectividad de equipos multiculturales. Durante los últimos años, Shirley ha estado viviendo y trabajando en países como Colombia, Francia, China, Brasil, Argentina y los Estados Unidos, lo cual le ha permitido adquirir un profundo conocimiento de estas culturas, y también fluidez en inglés, francés, portugués y español. Shirley se ha certificado en el Summer Institute of Intercultural Communication en Portland, Oregon, en “Métodos para la formación intercultural”, “Liderazgo personal: Trabajo en equipos interculturales efectivos” y “Cultura, comunicación y colaboración en equipos virtuales”. Ver perfil de LinkedIn.

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Have You Taken Advantage of Our Free Webinars?

Night work

  • “Really? You are logging into this webinar, willingly and of your own accord, at midnight? No joke? And for you it’s 3 am?”
  • “Yes! I am so very excited to be here! Thank you for offering this learning opportunity!”

The response to the free “Cross-Cultural Effectiveness” webinars we have been conducting since February of this year has truly overwhelmed me. We’ve already welcomed hundreds of participants from six of the seven continents, including a broad diversity of professions and experiences—from hospitals to schools, disaster relief to hospitality. I’ve had the pleasure to meet incredible people who are building cross-cultural competence and using or hoping to use Cultural Detective in the most creative and needed ways! It has been such a joy and learning experience. Thank you all!

People don’t need to be inconvenienced by the time difference to participate in these webinars. We offer them twice a month, once at times convenient to the Americas, Europe, and Africa, and another more convenient to Asia and Oceania.

Would you like even better news? Those who participate receive a COMPLIMENTARY 3-day pass to Cultural Detective Online!

I’ve promised myself to use a different critical incident each and every webinar, and it’s amazed me the richness of the discussion this has generated, the powerful ways in which we can overcome stereotypes, the innovative ways the groups have generated to harness the power of diversity.

We also are committed to conducting special-interest webinars for you, to aid in ongoing cross-cultural competence development. Thus far we have held two, both in partnership with customers and colleagues: one on virtual teaming, and another on coaching across cultures. Stay tuned for future additions to the schedule!

If you would like to participate in a webinar, or get more of your colleagues and friends excited about intercultural competence, please register now. We have just updated the calendar through the end of December 2013.

If you use Cultural Detective in your work, and you would like to share what you do and how you do it in hopes of helping others succeed, please contact us. We may be able to partner on an upcoming webinar, or share your story in a future blog post! We also welcome your topic ideas. Keep ’em coming!

Estereotipos: entre el bien y el mal

(English follows Spanish)
La subjetividad es tan inherente al ser humano como lo son sus propias emociones. En el alma mezclamos de manera inseparable la voluntad, el intelecto y la emoción; y según cada una de estas “sea alimentada” podremos actuar de una manera u otra. De hecho es por esto tan famosa la llamada Inteligencia Emocional, que no es otra cosa que alimentar el intelecto y la voluntad para controlar las emociones (y que Daniel Goleman me perdone por hacerlo parecer tan simple).

Por nuestro lado, y digo nuestro porque aquí es lo que nos reune, la Inteligencia Cultural (CQ) busca entonces alimentar “el conocimiento” , la “aprehención mental de las diferencias” y modelar el “comportamiento” entre las culturas.  Obviamente el comportamiento se nutre de nuestras emociones y por ende de alguna manera querámoslo o no se relaciona con nuestra subjetividad.

Sin embargo, como si fuera parte de un círculo vicioso nuestra subjetividad cambia según alimentemos el conocimiento y nos dispongamos a aprender y aprehender. Sí hay que conocer y disponerse a conocer, además de buscar fuentes de información diversas… variadas y paradójicamente, objetivas.

Los estereotipos sin duda alguna son uno de los principales desafíos en nuestra interacción intercultural. Para algunos es el bien… la bendición y el llevar consigo ese pre-juicio (pre: adelantado…inferido…establecido… no cuestionado) que les abre puertas y que les da acceso a una serie de oportunidades negadas para otros.

Ejemplos de esto hay muchos. Podríamos comenzar por las diferencias de género y por ende los pre-juicios alrededor de hombres y mujeres para el desempeño de oficios y responsabilidades. Aún es una realidad latente que hombres y mujeres no recibimos la misma remuneración al realizar/ejecutar la misma tarea y ocupando la misma posición.

Nelson Mandela es tristemente célebre por luchar contra el Apartheid y entregar su vida por demostrar que el color de la piel no interfiere con lo que somos o podemos ofrecer. Los prejuicios sociales se dramatizan entre el amarillismo y el realismo trágico en miles de tragicomedias y novelas reflejando una sociedad estereotipada.  No hay que dar muchos detalles de lo que significa tener un nombre de ascendencia árabe y musulmán en los Estados Unidos luego del 9/11.

Y así hay otras tantas, como la que vivo cuando me discriminan por el lugar donde nací. Entonces los estereotipos se convierten en una especie de estigma, de etiqueta, de prejuicio sin sentido y sin razón. Aunque parezca irreal cuando vivía en Londres a una compañera del college le prohibieron hablar conmigo “peligro es colombiana” y en 1998 buscando un lugar para vivir, llegué a uno de los suburbios a una casa donde lo primero que me dijeron: es usted familiar de Pablo Escobar?

Al final no importa lo bueno que cualquiera nacido en este país pueda tener. Lo malo es la nube negra que nos acompaña, nos limita, nos cierra puertas y lo peor, muchas veces tristemente habla por nosotros y enmudece nuestra voz.

Hay problemas, tal vez más que en otras latitudes… tal vez menos y más publicitadas. Los estereotipos se vuelven peligrosamente en contra de todos, y nos llevan al facilismo de generalizar y el derecho sesgado del absolutismo puro. TODOS los nacidos son, o TODOS los hombres, TODOS los musulmanes, TODOS…. y no! No todos ni todas somos iguales, si bien es cierto tenemos rasgos y características compartidas, el absolutismo es negarnos la posibilidad de nuestro valor como individuos… lo que somos más allá de lo que otros dicen que somos o debemos ser.

(English translation by Dianne Hofner Saphiere)

Stereotypes: Between Good and Evil

Subjectivity is as inherent to humans as are our emotions. In our souls we inextricably mix intellect and emotion, and we behave in one way or another depending on which one we feed. That which is famously called “Emotional Intelligence” (EQ) is, in truth, nothing more than feeding the intellect and controlling emotions (forgive me, Daniel Goleman, for making it seem so simple).

In our field, and I say “our” because it is what brings us together, Cultural Intelligence (CQ) seeks to feed “knowledge,” “mental appreciation of differences,” and to model “behavior” across cultures. Obviously behavior is influenced by our emotions and therefore, like it or not, it relates to our subjectivity.

However, as if it were part of a vicious cycle, our subjectivity changes according to how we nourish knowledge, and we can become better able to learn and comprehend. Yes, it’s necessary to know and to be ready to learn, to search for diverse sources of information — varied and, paradoxically, objective.

Stereotypes without any doubt are one of the major challenges in intercultural interaction. For some it’s the good; the blessing to take with them prejudice (established assumptions and inferences that are not questioned) that opens doors and gives them access to a series of opportunities denied to others.

There are many examples of this. We could start with gender differences and the prejudices surrounding men and women’s abilities to perform jobs and responsibilities. We live with the reality that men and women still do not receive equal pay for equal work or when occupying the same position.

Nelson Mandela is sadly famous for fighting Apartheid and devoting his life to demonstrating that the color of one’s skin does not interfere with who we are or what we have to offer. Social prejudices are dramatized between sensationalism and tragic realism in thousands of tragi-comedies and novels representing a stereotyped society. There is little need to give details surrounding what it means to be a Muslim man of Arab descent in the USA after 9/11.

And there are many more, like those I live with when people discriminate against me due to where I was born. The stereotypes become a type of stigma, a label, of mindless and irrational prejudice. Although it seems surreal, when I lived in London a college friend was prohibited from talking with me because I was “the Colombian danger,” and in 1998 when I was looking for a place to live, I arrived at a suburban house where the first thing they asked me was, “Are you related to Pablo Escobar?”

In the end, it doesn’t matter how good anyone born in this country might be. The evil is the black cloud that accompanies us, limits us, closes doors for us, and worse, that many times sadly speaks for us and mutes our voice.

We in Colombia have problems, perhaps more than in other locations; perhaps fewer but more publicized. Stereotypes come dangerously back against all of us, and they easily take us to generalizations and pure, biased absolutism. ALL OF US are born, ALL OF US are human, ALL OF US are Muslim, ALL … and not!

Not all of us are equal, even though we may share certain traits and characteristics. Absolutism negates the possibility of our value as individuals — it negates who we are, beyond that which others say we are or should be.

Want to Get Rave Reviews AND Truly Make a Difference?

WowlargeHow would you like to revel in unsolicited, overwhelming praise and gratitude? And, on the job, no less?

We all make fun of “happy sheets,” those “feel good” evaluation forms participants are asked to fill out at the conclusion of a training session. But how sweet it is when a hardworking facilitator or coach receives unsolicited kudos! And Cultural Detective can enable you to do just that.

We help you look better and DO better! Cultural Detective provides a core process for developing intercultural competence, and you facilitators, coaches, team leads, study abroad counselors, professors—you add the bells and whistles, the supplementary activities and simulations, the design and personality that weave it all into a smashing success! You know you’re using a state-of-the-art Method, grounded in developmental and constructivist theories, adding both to your credibility and effectiveness.

Here’s an email one corporate trainer recently received after using Cultural Detective. Thank you for sharing it with us!

“Hi,

I trust you are back home, and preparing for your next Cultural Detective training session. I hope all is well.

I want to thank you for coming and bringing your fabulous Cultural Detective presentation and training. I swear to goodness I have used what I learned no less than five times, within our group, to resolve differences that could have been roadblocks otherwise. You squarely “nailed” the subject matter and how to use it. Your passion, your examples, your group exercises, how you drew people out to share their experiences and expectations and your patience (with at least one of us, who shall remain nameless) was inspiring. It was excellent, and the water-cooler talk I heard echoed the same thoughts as mine. I can truthfully say that I got more out of those short, few hours, than any other training I can think of. I am anxious to use the strategy in a discussion with parties of more diverse cultures than my five encounters so far. I’m confident we both will win.

I hope you can carry Cultural Detective all across the organization, because it applies to everyone; I even used it with my wife to determine where we were going to eat, just like the example you used! How about that for an example of classroom to practice! I don’t think it gets any better than that.

Well, thanks again. I just wanted you to know how much I though of your training and what it had done for me, in, what, a week? It was great. Thanks, and if ever I can be of service to you in someway, please don’t hesitate to ask.

Sincerely,

(signature removed for privacy), a practicing cultural detective

Need help figuring out 50 million Latinos?

coverLatino—Guest blog post by Brenda Machado-Koller

Yes, I know, it’s a loaded question. But it’s worthwhile taking a look at possible answers.

Latinos or Hispanics are the largest, fastest-growing, and one of the most influential socio-economic ethnic groups in the USA. More than 50 million Latinos reside in the USA today. By 2050, one-in-four US Americans are projected to be of Hispanic descent.

We encounter Latinos in virtually every setting, including business, education, healthcare, politics and in our communities-at-large. It’s time to gain an even deeper understanding of Latinos and to continue building more successful organizations and communities.

You’ll find some of the answers to the fundamental changes in US society in the Cultural Detective® Latino/Hispanic. Interculturalist Dianne Hofner Saphiere and I developed this latest installment of the Cultural Detective Series, and many experts contributed their thoughts to the training materials (my heartfelt thanks to all!). The Cultural Detective Series now includes more than 65 culture- and topic-specific educational guides that have been published over the past decade and frequently updated.

Cultural Detective Latino/Hispanic is available as part of a Cultural Detective Online subscription, or via license as a printable PDF. The participant materials are a 26-page educational guide that introduces an insightful Cultural Lens of overarching Latino values that drive beliefs and behavior. In addition, the package features real life scenarios, best practices and a broad selection of reference materials for further study. Cultural Detective Latino/Hispanic is a powerful tool for human resources professionals, training experts, line managers, team leads or interculturalists who are dedicated to improving organizational effectiveness in a broad variety of settings.

Brenda Machado-Koller is President of Intercultural Business Services LLC. She was born and raised in Puerto Rico by a US American mother and a Puerto Rican father. Brenda holds an M.A. in Intercultural Relations.

Using Army Recruitment Ads to Develop Cross-Cultural Skills

Terracotta ArmyLooking for exercises and activities for practicing cross-cultural skills? We at Cultural Detective emphasize that intercultural competence takes practice, is a practice, and cross-training with alternative approaches can help develop strong skills. Here is an approach that I personally never would have thought of, but it is really powerful!

Marion Burgheimer, a very active contributor to our Cultural Detective community, recently shared with us a selection of army recruitment ads from around the world. “Army recruitment ads?!” was my initial thought. I’ve used advertising clips, movie clips, but I for one never would have thought of this approach. Yet, Marion is based in Israel, and for me it makes perfect sense that this approach would be born from that experience. Take a look at the ads and you’ll see what I mean. The differences are astounding.

Marion tells us these ads are terrific tools for learning the skills for discerning what is important to the people with whom we live, work, and in other ways collaborate. The videos are embedded below.

Thank you for your generosity, Marion! Together we can enable equitable, sustainable cross-cultural collaboration!

Activity Instructions:

  1. Have students or participants view the films, then complete one side of a Cultural Detective Worksheet, in order to practice discerning the values at play in the ads, and link them with the messages and wording those values stimulate. Both are important skills that require practice.
  2. As a second step, encourage users to reference the corresponding CD Values Lenses, to see if they provide further clues about and depth of insight into the national values at play in the ads. You can find those Values Lenses in the Cultural Detective Online system.

Australia: (embedding is disabled for this one; just click through)

India

Japan

Lebanon

Russia

USA

Please share with us some of the values you see inherent in these various recruitment ads!